Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[GONIACZ]

Well, it's already Thursday evening and still no solution. 

I did factory reset as this was recommended when I was searching for solving the issue- there was no information at that time about the problem , neither warning do not reset.

Absolutely  not acceptable!!!

[Kimros1986]

I did a factory reset on my unit and experienced the issue of not being able to re-install it from my phone. But after changing the date to 8th of March on my phone i was able to complete the installation (still cant stream on it though).

A work around that at least fix the issue of not being able to re-install the unit. 

[hugogmg]

This actually worked for me so thank you very much. 

[Rick26]

And since the first course of action recommended whenever talking to support is to factory reset it, how many are out there with factory reset devices already

[AnitaK]

Yo también decidí hacerlo porque muchas veces es lo que recomiendan cuando hablas con soporte, ahora he leído que muchos por restablecerlos dejarán de funcionar y habrá que desecharlos 

[Slawek1]

Hi. Do you know how long about.  It doesn't work since Sunday 

[GusCouto]

Señores, ya se pasaron 1 semana del problema de conexión y todavía sigue sin una respuesta con una solución! Una nota de esclarecimento ya! Mas respeto con los usuarios 

[SBMB64]

When will this he fixed? 

[fedealen69]

Yo desinstale Google home y lo he vuelto a instalar pero no me detecta el Chromecast 

[Keke12353]

Did not have the patience to wait for a fix to make my property work poperly again. Bought Apple TV 4K instead. Perfect. Love it. Should have switched long time ago. 

[ShameOnUGogl]

Ok lets start a class action lawsuit!

[ddcc]

what is the fix if I already factory reset them out of options? Have been waiting for days!

[archimiz]

we are waiting...i cannot belive that Google is not capable to fix it quickly .Microsoft send the updates and is installed in one minute...

[mreto]

when is this fix , online?

My wife will not be patience, if she can't streaming.

[Kimberleyvh88]

I hope it will work very soon because we watch tv with this every day.... so for now we have to watch on our phone 😔

[trouvillense]

Please, fix it!!

[NikeshAil]

When ur going to fix it's a week still nothing 

[Framma]

Been down for 4 days- what the heck?!

[SpikeyTopZ]

Workaround that worked for me on my Chromecast Audio 😊

1. Use an old mobile device, update Google Home and set the year to 2016.
2. Disable automatic updates and forget all Wi-Fi networks to prevent automatic reconnection.
3. Perform a factory reset on your Chromecast and set it up again in Google Home.
4. As the final step, add the Wi-Fi network to the Chromecast.
5. The Chromecast will during the process get the necessary updates.

Enjoy your music again! 🎶

[ppastor62]

I am having problems pairing my Google remote to my chromecase with Google TV app. Is that also related to this issue? I saw posts about pairing audio devices, but nothing about the standard google remote. Any help would ease my aching mind 🙂

Thank you. 

[さんさん]

初期化したものなのですが、修正は出来そうですか？

トラブル発生から、約１週間、そろそろ見切りを付けたいのですが

[Taipanuy]

They have an idea of how much Will it take time? 

[Taipanuy]

Do you have any idea how long the solution will take? 

[Hollender]

Any solution yet? 

[Makg17]

too little too late Google!  I already did a factory reset. Get this fixed!

[trbeason]

How will we know when a fix has been made for those of us who have already done a factory reset ( as that was recommended as a step to fix the problem).?

[aGoogIsNotAHome]

True they should push a Google home notification with the fix or when it's fixed

[mrjlturner]

I'm assuming that they will update this thread. It will be a huge challenge to be able to make a certificate change on these devices. I have no idea how they are going to pull it off!

[Sonnie]

So do you think its likely they will just pull the plug on the chrome cast audio?

[StreamerMax]

My thoughts exactly. The lack of communication is a major issue 

[SpencerBlues]

lol you are on the communication thread! There are updates from Monday and yesterday! How is communication a major issue?? I'd lose my mind dealing with customers like y'all, these comments are bonkers 

[Travelmonkey68]

If there have been updates, why is it not fixed? What are the updates as I have not yet seen them! 

[oimikey]

This is barely a communication platform - less technical users would interact with niche forums such as this. 

[gschwoegler]

This issue should have never happened! 

[zuchero]

Some people have reported changing their mobile phones date to someday before 8th march 2025 helps setup/ restore device.. and then you will be in same boat as others atleast..

There is a hack on androidauthority which helps temporarily disable the authentication check causing problem with cca.

[zubairmushtaq]

Same, i have done factory reset. Now what ?

[PANORMUS]

Metti la data del cellulare al 7 marzo e istalla .Non funziona uguale  pronto per un nuovo aggiornamento

[zuchero]

Change your phone date to 7 march 2025, reboot and try to setup

[Benita9]

Cómo? 

[BigGScrewedMe]

The devices probably cost google around 50 cents from China. Just replace them all.