Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Suzyclue]

I was also shopping for a new phone before my three Chromecast's went down and was going to buy the Pixel but am now not touching another google product. 

[Smylan4me]

Good choice, I had a pixel, broken buttons, within a month, replacment was  the same. I went back to Samsung. 

[AndrewP2618]

My guess is it will take at least a week. They have to fix all the software that can interface with the streaming devices whose certificates have expired. Google Nest, Google Home on Android, whatever support layer that is used by Spotify and other streaming apps, Chrome on Windows/iOs/Linux, Chromium, etc. And because they've scaled down support on these devices, they'll have to find staff who can remember what to do!

[Stormtrooper4]

its a date FFS , how hard can it be 

[BlinkAndMiss]

It's more than just changing a date

They will need to reissue a new certificate and push a device update to reestablish trust between the device and service

[AndrewP2618]

I doubt they'll do a new certificate, as that's apparently stuck on a read-only partition in the memory drive of each device. The guess of someone smarter than me is that they'll change the sender's software (eg Google Play Services, Youtube app, Chrome, etc)  to ignore that particular certificate. They used to ignore expiry dates on certificates in this situation for years, until nine years ago, so that change has come around and bitten them in the bum!

[BadFlash]

That’s what I was also wondering … is it read only ?  Or is it more like a CMOS ?  

[Anonymous]

And how exactly can they do that if there's no trust now?

[Nesh]

So, you'll have a fix out by tomorrow then?

[t3kn0logix]

Bluetooth dropping issues with the new pixel know two friends with it just dropping randomly connects and then drops. Stuck with Samsung and just got an s25 ultra.

[ccouto]

imagine how they treat your data, cancel google drive

[LilianaSimonini]

Never again 

[DVDMike]

I got the message loud and clear, “don’t buy a hardware device from Google again”

[JuanGarrido]

Me suena raro lo de no restaurar ha estado de fábrica, es una reacción normal cuando algo deja de funcionar.

No se que pensar..... 

[EkuP]

Yo no pude restaurar porque directamente no se conecta de ninguna manera. La única que no probé fue la del botoncito, porque para cuando entré al foro vi más de mil comentarios y entendí que el problema no era yo

[CostasV1969]

They don't sell any more streaming devices. And this is problem for us, they stopped supporting.

[6262matthews]

To be honest I have the new one and I hate it I've broken the remote twice replaced remote twice and I still can't use it now because I refuse to buy another remote I love my second gen Chromecast I have not had any problems until this past week

[SilviaSRT]

Não consigo conectar 

[irtravis]

If they made a 2nd version with more features like Wi-Fi Direct, Bluetooth, and LDAC I would have already replaced the ones I have. But my experience has been with Google that many individuals in the Google ecosystem tend to go extinct. 

[jujudie64]

For over 24 hrs had get the app on tv screen then all of a sudden tells me to unplug tv and plug back in. Then get the screen with code and now back to get the app

[simonssc]

what new version? I'm using Chromecast audio on an old, but very good, stereo set. There is no new cc audio as far as I know 😞

[Faisal_M]

newer one is £99

[aGoogIsNotAHome]

is there one?? last i checked they havent sold them in years lol

[devdevil87]

There is no updates version of Chromecast Audio

[Dontuklaw_30]

Magnificent hihi

[mhill]

They do, the first gen stopped being supported over the weekend. Mine was working just fine. They are planning to phase out all chrome casts. Because they want to do Google TV instead

[oconnor_jb]

I hope they don't get rid of them entirely.  I use my old Chromecasts with discarded computer monitors to make electronic pictures frames.  

[Queenmarylee]

some of us don't need google TV. We just want our music to cast to around the house. So tired of this. I miss my music being everywhere. Fie on google.

[cameroninok]

There is not a new Chromecast Audio. They discontinued them. 

[Underdog101]

well they aren't Apple yet....

[jcharlesmith]

There is no new version of the Chromecast Audio.

[SparkyShockpop]

Well it worked. I went out and bought a new ONN version of Google streamer for $20.

I was going to get a second one for the other Chromecast that died.... but I'll hold off on that purchase for now. 

[UltraMagnus0001]

Well my Google home and mini stopped broadcasting and they're coming out with gemini stuff which is inferior so far. Ever since gemini, my regular google assistant has been bad on my Google speakers. What's with the transcoding of my Google broadcasts?

[cfkearney]

There is no new version, unfortunately. Google Home speakers are not an alternative to Chromecast Audio.

[O0timbo0o]

If there was one 

[ficnel]

Guess that's their trick, seriously, how long does it take a trillion dollar company to fix the problem? I'm paying for apps I can't use and I don't Have the money, time or resources to buy another type. They apologise they say! So what! Are they going to reimburse us for the time lost while they try to fix it?

[Larsosca]

What new version?
I am using a number of audio devices.

[lvanduyn]

I hope not. Google never replaced the Chromecast audio and I'm sure as hell not going to buy a Sonos port... I love this thing

[Dizzy-dee33]

Yes, maybe you're right!