Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[BadFlash]

It will be fine .  If you factory reset it will just be a bit more work to apply the firmware update but it’ll be fixed .

[BadFlash]

Can you all just be patient ?  You’re spamming my inbox and I don’t even work for google .  Just wait for the official fix and workaround for those of you who factory reset their CC .  It’s very annoying that you didn’t dare read the multiple threads and posts about how to re-add the CC to Google Home and learn that there’re no fixes yet .  All your posts are app flooding a bunch of people and we do not care if you’re looking elsewhere for other streaming solution or if you want to put your child in from of a TV instead of playing with them .  Take a deep breath , go play outside .  

[eduman]

this is the fourth day of disservice, still no fixing and no concrete answer. I want a concrete timetable or an equivalent device as a replacement. This is unacceptable

[BadFlash]

This is a community forum and this won’t reach google .  Go on their support page , call them , chat with them , etc .  We will know there’s a fix when there’s one .  I understand none of you are engineers or in IT but you all act like entitled micro-managers and it’s **bleep** annoying . 

[Giorgia23]

Ma a nessuno è capitato quello che sta succedendo a me è può aiutarmi? 

[FAOD]

Day 3.. and you guys at Google have contributed with 0 support to make this easy. Stop scrolling through social media and pay attention to your customers need & issue and fix that god **bleep** thing 😳🤯🤬😡🥵 

[BadFlash]

This is a community forum and your post is useless .   They know , we know , the media knows .  Just wait for the firmware fix and procedure to recover .  Go walk your dog , go to work, cook an extra meal , méditate …

[Giorgia23]

Sei veramente ignorante! Ma come ti permetti! 

[FAOD]

I am well aware this is a community forum and I am entitled to express my opinions since Google have not provided any useful solution or information, been helpfull in anyway and is mocking us customers with their statements.
You are NOT in any fcking position to tell me what to do, that's none of your fcking business. So with no respect to your comment, please go fck yourself

[JakeWave]

Thanks for the update. I prefer Chromecast over smart TV apps. 

[Gaby27]

Yo tuve problema con mis dispositivos de chromecast. Al no saber de la falla los restableci a fabrica. Que debo hacer

[Rafael90]

O meu ele só não está sendo possível autenticar já foi feito todo o processo q pede de atualização e configuração e como não tenho antena externa era o única forma que eu conseguia assistir tanto YouTube e filme de app que emparelhava por favor resolve logo o problema 🙏🙏🙏

[Kastab]

Any further updates ye?

[Florencebettini]

3 jours que ça dur et toujours en rade ! Pire avec celui que je n’avais pas réinitialisé plus de signal ! Alors que j’avais l’image hier !

À quand la résolution du problème ? 

Heureusement que lundi matin j’ai été acheté une box tv xiaomi. 

[Anaander]

Is this "impossible to autentichate your chromecast device" ?

[NannyBungle]

Bit last to say don't factory reset, as that is one of the troubleshooting recommendations, and your message arrived long after we all did it sunday night when we had the issue.  Please as soon as possible tell us how to reconnect after reset . Thank you  

[Marykaylin]

Already factory rested. Now will not reconnect to WiFi

[Guty]

When do you think you'll get the fix? How much time?

[LissaCh]

So what was the issue? This should have been solved by now. 

[Pujaanand]

I already did the factory restart. Please let me know. what5 should I do now?

[mongoose5271]

Go buy a Roku, or some other device that doesn't have the Google name attached to it. They failed hard, failed miserably and most of all, failed their customers. Waiting so long to even acknowledge an issue, and then posting advice which directly contradicts their online "help" is laughable at best. I went out and got a Roku 4K streamer. Bing, bang, boom...problem solved.

[lis41300]

I am a tech coordinator at a school and we have used Chromecast devices (mostly Gen 2) to cast teacher computers to interactive whiteboards for several years.  This is a market that Google more or less abandoned a couple of years ago when they forced management of devices by the Home app only.  Previously, I could manage through a web browser and found it quite efficient. 

Regardless, I have a couple of dozen teachers tethered to a 6' HDMI cable until Google gets this issue resolved.  Hopefully sooner rather than later..

[Agusdespe]

Please nobody knew what to do when all this happened, a factory reset was the first thing that many of us did! We wait for the instructions to restore the device. But we would like to know if you really are going to solve this problem. 

[RH_BSD]

Monitoring

[Tonybones70]

I factory reset  ..opps.  help

[Roko93]

Whats the mater with all the hate in the comments? **bleep** happens, they are working on the problem. 

[CEinCville]

Okay but they didn't post anything and gave bad information on their help site at first which is freaking people out. Everybody rebooted their Chromecast which they're saying not to do. This can be undone but the information isn't being disseminated by Google. Two posts in 4 days isn't very responsive for such a big company who controls so much of the market. Yeah we can all do without TV for a few days (probably better for it)  well let's be fair, Google's not being very informative, nor sympathetic beyond 'sorry for your inconvenience and thank you for your patience'   It's not hateful to expect reasonable customer service.

[Alberto_Madrid]

En ningún momento mi comentario muestra odio. Simplemente realizo una consulta.

El odio quizas sea de quien interpreta el mensaje.

No obstante disculpa si se ha ofendido 🙏🏻

[CEinCville]

At least daily updates please! This is nuts. I can live without my streaming services for a few days but I will pause them if this is going to go on for a month. I don't have a smart TV I use Chromecast to go from my phone to my TV. It's worked great for years until Sunday.... 

[Nando89]

For those who did factory reset:

• Change the date on your phone at a date before the 8th of march
• Do the factory reset again

In this way it should connect again, should be enough to receive the future download to do.

Sometimes in this way it starts to work again, just sometimes. 

Yes, after that you can set again the right date on your phone. 

It's because expired a certificate at the 9th of march, so after that we're seen as not safe.

[NeoDC]

Thanks for the info. It’s sad that @GoogleNestTeam is doing nothing to appease those of us who did a factory reset. It’s also hard to understand how they let a certificate expire. Makes no sense except to push a new product 

[mferraro15]

What should I do if I have do the factory reset before this message arrived? 

[Poigol5043]

How will I know when a fix is available? What do I do with a useless Chromecast in the meantime...

[adlernz]

Where is the best location to get updates on the fix?

[Farwah]

When will it be fixed any date?

[KeelyC1]

Any chance this applies to 3rd generation devices as well?  Mine unexpectedly stop working on Sunday and none of my troubleshooting could get it to connect to my wireless network.

[Jensvillazio]

I reset to factory default. Please advice - can I do something now or do I wait?

[z10n]

So, when there's goin' to be a solution to this? I mean, we all paid for those devices!

😡

[Anonymous]

Come on guys, It’s been over 3 days. 

[Lagarnett1973]

Guess I'll be watching my phones and my tablet until my chromecast works again