Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Acastella2003]

Mi dispositivo no conecta desde el domingo. Lo reseteé a condición de fabrica antes de saber que el problema era generalizado. Cómo hago para repararlo?

[IkiGai-D0]

Buen día!... tengo el mismo problema!!.... por el momento no veo que Google haya solucionado el problema o haya dado explicaciones al respecto. 😒

[CookieHappyCat]

Hello, I also restored it to factory settings and following the following steps I was able to reconfigure it, I managed to broadcast from the mobile to the TV again, but the image from the mobile is only partially displayed, at least I was able to reconfigure it and now I just have to wait for the update.

First of all, you need to change the date on your mobile phone to a day before March 9, 2025. From here you can reconfigure the Chromecast.

Then follow the following steps to be able to broadcast again

Fix casting from Android (GUI method)

• Download and install an activity manager app, like the free and open-source Activity Manager app.
• Launch the app and select Intent Launcher from the dropdown menu in the upper right corner.
• Tap the edit icon next to the Action field and type/paste this: com.google.android.gms.cast.settings.CastSettingsCollapsingDebugAction
  • On Android 11 and below, type/paste this instead: com.google.android.gms.cast.settings.CastSettingsDebugAction
• Leave the other fields blank, and tap the checkmark button in the lower right corner.
• In the Cast Debug settings panel that pops up, scroll down to Connection and enable Bypass Device Auth.

This workaround forces open the Cast Debug settings page and lets you enable the Bypass Device Auth option (i.e., it allows you to turn off device authentication), partially fixing the issue. You should now be able to cast from apps, and the Google Home app should also partially work.

[Zafiro23_-]

• Desde el domingo  de marzo 2025 no funciona mi Chromecast 

[MonicaFrancho]

Estou a 2 dias tentando entrar em contato com o suporte, mas estava congestionado! Deveriam mandar um aviso no Google home sobre o ocorrido para que não fiquemos preso a isso

[TiredTrying]

This is terrible. I factory reset mine several times because it wasn't working. Now what? 

[mongoose5271]

HA! Literally any response sooner than the many, many hours you **bleep** waffles took before you even acknowledged the problem would've been better than this bull**bleep**. Also...the "Please don't factory reset your device" plea was a very nice touch, considering it's one of the very first things mentioned in the troubleshooting guide. Well done! It's almost as if the powers that be had a brainstorm session on the best way to piss off a huge percentage of your customers and push them to your competitors. Chromecasts are in the trash, speeding to my local phone outlet to turn in my brand new Pixel 9 Pro for something un-Google and uninstalling  any Google app I'm able. Nice job, **bleep**nuts....

[EvdM]

Google...? Please share an update....don't leave your customers sitting in the dark

[Pamelacorcoran]

Please keep me posted as my dongle just stopped working. It’s unfair they we got in first to by them and we are getting penalised 

[Alberto_Madrid]

Se estima algun plazo de resolución referente a Chromecast? Soy junto con miles de usuarios que restablecieron el dispositivo a modo fábrica.

Tampoco entiendo que fuera un inconveniente porque antes del fallo se podía realizar sin problema.

[Rb15]

Any updates on the Chromecast? It's such an inconvenience for us that rely on this device. It's been almost 4 days now 😪 

[Mokatrinh]

I hope soon

[WillShee]

Terrible response from a terrible company. Google should be ashamed of themselves. 

[Lioforest]

Too late for the reset…, for one of our two chromecast 

waiting for the solution 

[Jonalyn]

Hello. When this can be resolve? It’s been since Sunday I can’t use my chrome. Please fix thi asap. I was panicking I thought its broken or something happened. 

[joaop]

I am affected to. Thanks for the update. Strated troubleshooting before knowing it was global... and tried to factory reset 😞

[Anders3]

I have third generation with this software version

Chromecast (3rd gen)

1.56. 291998

And although i managed to factory reset it before configuration ( i just bought it) name it and add it to my home in Google Home app , i cannot cast to it. Just like what you are describing gen 2 problems. So i guess its not only gen 2 and cc Audio?

I hope you will update gen 3 aswell

[Ed2025]

Já estamos a 4 dias sem uma solução, qual o posicionamento sobre está problema ?

[Mariohuana1983]

Hi. The Chromecast is discovered in the network. But there is connection failure in the end. It is not the router since I get the same result with hotspot. Please help

[Sebshs]

Have you Chromecast version 2? If yes, see thread:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anand2]

Understand that Google is not better than any ordinary company who try to exploit people. Money is ultimately supreme to everyone.. That's what President Trump says.Chinees goods are  now seems better option as they are cheap. We will not frustrate if they stop support or the product stops functioning. The most frustrating thing is betrayal. That's what Google did on Chromecast gen 2 . They killed the trust.

Now I will think twice before buying google product

[Saabdala]

Desde domingo, aguardando, quando tentei todo tipo de correção e instrução, inclusive do próprio suporte, antes que eles dessem notícia, claro, sem dizer que era por puro descaso da empresa.  Quarta-feira, já sabemos o que rolou em relação às autenticações expiradas e até agora nada de resolverem e se explicarem.

[Diux]

Unfortunately,  I performed factory reset. I'm waiting for your instructions.  Best regards 

[Diegogonzalez]

Tengo el Chromecast 2 no funciona. Le hice reinicio de fábrica. No aparecía en ese entonces la advertencia de Google de no realizarlo 

Necesito una solución a la brevedad .

Gracias

[Camuc]

We all know that Chromecasts stopped working on the 9th of March because Google forgot to push an update to replace an expiring certificate on the device. There are 3 ways to go about this problem, yet Google has not implemented any.

1) Those Chromecasts that have not been reset to factory default can still connect to the internet and an update should be available directly from Google. Why hasn't Google pushed the update on them yet? This would likely fix about 50% of the devices out there.
2 and 3 [one for Android and one for iOS] ) Users who performed a factory reset can still setup the device by changing the date on their phone to before the 9th of March, and they will get to the point of configuring the Chromecast's wifi connection. At this point their phone will lose connection with the Chromecast because it will switch from Bluetooth to Wifi, but at least the Chromecast should have access to the internet (if so, the date displayed on the TV by the Chromecast will be correct). 

Steps 2 and 3 can be complicated for users with little technical knowledge, but this should save a lot of devices from being "bricked" for good, and should allow Google to push some update on the device (see point 1).

So, why hasn't this happened yet? Why hasn't Google even posted step 2 and 3 officially to any channel to give people something to start working with? Any chance that this has to do with the new $99 Google streamer?

[Disidra]

Gracias, lo he intentado, y cuando he cambiado de fecha entonces me ha podido reconocer el Chromecast. Lo he restablecido de fabrica xq no vi antes tu post. Pero ni aún asi consigo q establezca conexion. Ufff a ver si lanzan una actualización como toca. Hay q fyfhhddhisgs (es un taco) sino.

[RobBerko]

I've already factory reset my chromecast. Please send instructions on how to setup my device now.

Thank you,

-Rob Berkowitz

e: #

[Caduser]

Here is the latest from Google on the problem:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

Apparently they are working on it.

[Saabdala]

Aparentemente foi retirado do ar. Essa página não foi encontrada. 

[Daniela0]

What did it say? It says url is not working

[ChabazB]

Hello everyone. I read a couple of post and many have similar issues I have. My Google Chromecast is not working... Tried as well to reboot, get through the motion up until the end when get the mess on screen S9M9 and confirm the nothing but the message saying the Chromecast cannot be authenticated... I know this year it will stop receiving updates but it's not until August. It really sucks cause it's a great little device and I wish it could give me a little while longer of life. It seems nobody got an answer about this problem??? I cross my fingers for a solution cause the new Chromecast is unavailable (out of stock) where I live(Quebec/Canada) and I don't know if it would work the same ???

[POK]

Been using this Chrome cast for years.   Suddenly it's not 'authenticating'.  All wifi etc been triple checked.  

Please advise

[Sebshs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[TaisR]

Estou sem TV desde do dia 09/03 devido essa pane no app Google home e  no aparelho chromecast. Se dizem tão inovadores e tecnológicos que não fizeram atualização do sistema.

Ou é mais uma jogada para forçar a comprar um novo produto.

[Sebshs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[WillyEckerslike]

Take your time, it's only been down for 4 days.

Also, why doesn't this information appear on a Google search for "is there a problem with Chromecast"?

[Loma1]

Hi i se can not comunícate with device  

but is Connected but Just don’t work

[Sebshs]

Is this Chromecast 2 and dosen't work since a few days?

See https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jdamen]

Yea mate everyone's is the same

[Syrone]

THE GOOD OL' DAYS 

Well friends, in my opinion we're dealing with a good ol' dose of planned obsolescence from one of the richest global entities - rule of thumb was created a century ago in relation to light bulbs... There's truth in the saying they don't make 'em like they used to because if they made things to last forever - a key marketing point back in the day - you will never need to BUY ANOTHER 

Pure greed. And all this hot air is doing is creating a **bleep** storm. But Google are prepared to cop some flack as they have this market cornered.

"Purchase another or go without."