Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Brotherblue]

Buying a Roku. 

[francisroso]

Quando irão resolver? Aparece o código na tv mas no home não tem como confirmar...

[FMRC34]

How long do we have to wait?

[EJP2025]

Precisamos de respostas objetivas e não apenas bla bla bla barato ,porque não resolvem logo esse problema pra podermos voltar a usar dispositivo Chrome cast .

[crystalbrown333]

This is why you guys should have hired me when I put in my job application and sent me resume I would have resolved this issue by now.. smh

[Fabbauer]

I did a factory reset, and as said I experimented issues where I was unable to re-setup the device. The way I could re-setup my Chromecast was configurating manually my phone's date on march 8th (a previous date to the certificate expiration and failure). That way I was able to connect my Chromecast to the WiFi again. After that I returned the date setting to automatic. Hope it helps someone.

[RobertaCG]

Quando será a solução? Continuamos pagando os streams e não temos acesso.

[Ignacioromerobu]

It’s so hard to fix the issue? Come on, seems like you’re not a serious company 

[Caemc]

ANY NEWS ON THE SOLUTION ON THIS FOR THOSE DID THE FACTORY RESET ?

[VixInThe6ix]

We alllllll reset our devices as we were told to do so in troubleshooting. Looking forward to knowing what the fix will be for us on that. Thanks team!

[Lea_4]

I had done a factory reset as one lot of instructions told me to do this , nothing seems to work and my phone recognises the chrome cast but not the internet , I have tried 2 different phones to connect the tv and chrome cast in the bedroom and says the same thing , cannot make an internet connection. So frustrating 

[Richard-J]

Still waiting for the fix for following your trouble shooting guide and doing a factory reset.

[Schramm]

I'm in Brazil with the same problem. IT WAS NOT POSSIBLE TO AUTHENTICATE CHROMECAS. Absurd, you know, in a little while they'll sell a solution.

[KaFMoura]

Vamos quando?! Dias sem funcionar!

[Joromono]

I have two second gen Chromecast and both have been factory reset. I need to know how to get them working again.

[Ariane]

Favor corrigir logo essa falha , q fez restaurações  de fábrica favor no informe como instalar  novamente 

[Ukspice69]

Please fix it as soon as possible I don't know why you don't make a newer version

[mctuc]

Still waiting...

[Marcobra]

Do not factory reset… of course its the first thing we all did. Please patch this its been several days, this looks aweful for google trying to twist our arm into buying newer products, will go for Apple 

[Steelers58]

I used this feature about a week ago. I don't understand I miss my chromecast 😞 thank you for info. I'd prefer a text bc there was no notification for this, message 

[Schramm]

• I believe that everyone here has restored the Chromecast thinking that it solved the problem and is now waiting for the solution for millions of people with this hot potato.

[Shinhwa]

I have the issue of connecting with chromcast to tv

[ficnel]

Your apology means nothing, give us a time frame, when will it be fixed and will you reimburse us for lost time and money

[Livet]

Hello, i already reset my device. So hope you can solve the issue, and will wait for instructions. 

Thanks

[jeffricks]

Still no fix?! Did you delete the software or something? Haha

[danhluu]

If this can't be fixed soon, everyone might have to switch to the Amazon Fire Stick 🤔

[EVM_]

Any news regarding factory reset?

[BigGScrewedMe]

hey, I factory reset before getting notification from Google. In addition, the email from Google said NOTHING about not resetting.

Is Google going to replace my device?

[Ghelli]

When?

[LeandroCala]

Let me know when this issue is resolved. I have one Chromecast with a factory reset and the other without, and neither of them works.

[Peathatsme7880]

Ahh crap I factory reset both of them... it says too. As long as there is a fix I'm cool.

[Pete90]

Cioè ragazzi sono passati tre giorni 72 ore e non avete ancora risolto!!!

[Patito]

Hello, I have reset factory my device, because I thougth doing that, the chromecast should work again, so I appreciate that you could give any solution

[Hunterjanssens]

Has to be the worst experience I’ve had with customer service. They closed the support chat so I transferred though another department. Twice I was chatting with a representative and twice they abruptly closed the chat before I could reply. Basically said sucks to be you watch for a fix . It is ridiculous that a company that sold it self around customer support and service will not even offer an avenue to ask questions regarding there faulty products and garbage support

[Anonymous]

Por favor sin querer lo restaure de fábrica que debo hacer. 

[Sirenanegra]

Solución para todos, es lo que se necesita... Cuánto tiempo más debemos esperar?

[fclchaves]

Hello,

I have this problem too.

I had reset before read a message.

What I supose to do now?

[Manthri]

How will we communicated when it's fixed

[ChromeDevice]

Is the fix already in place?

[Henrique21]

Worst service ever