Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[mzyurijo]

my wife is getting upset with the Chromecast not working on our tv. please fix asap. we all don't want the wifey to get more upset than she is now. please.

[temakos]

Any update? It's been days now ... 

[Lu97]

How long is this going to take? How will we get notified? How's taking this long for a service I paid for to be not working?

[Anniehuang]

若巳恢復了原廠設定，請問是否要重新設定等團定如何通報給客人？

[Cris2910]

Bom dia!

Aguardo ansiosamente a restauração,

Obrigada.

[Bediar]

Bonjour 

Dans combien de temps cela sera fixé. 

Pour info cela  fait plus de 4 jours que je n'arrive pas à configurer mon chromecast. 

[BadFlash]

C'est un community forum ici, si tu veux plus d'information, ouvre un support ticket avec google ou utilise la fonction de feedback dans google home. 

[Hilda57]

I am so disappointed! How could you not know this should happen?

[BadFlash]

Because we're only human ... after all.

[Elsaensala]

Cuando se va a resolver para los que hemos restaurado?

[TachikomaUK]

Your own support site recommended a factory reset, so if course most of us did that FGS!

[Amit2k5]

Hope google is giving the right attention to this issue. 

That's why I hate this tech ecosystem with tight coupling. You just can't trust them. Going to throw my fitbit for an apple watch if these kind of harassment continues

[User06]

the problem is not resolve can you keep us in touch quicky

[Tracy74]

How much longer till it's fixed?

[Arboy]

It's been 4 days already. Hope it will be fixed asap. Coz it will ruin my weekend. Tnx. 

[Finnley123]

This is not good enough , there is so much speculation on what is happening.  Maybe you should put out a news broad cast to put everyone's mind at rest.

[Excel_Aiman]

We have the same problem and i didnt know that i shouldn’t factory reset so should i just wait? And please i need a fix

[1976_The_BETTER]

Please, create a downgrade for the ChromeCast,  up to the mistake or error was solved, then we can use back our ChromeCast for streaming or mirroring, while you solve the  problem, again, please.

 Advise when the problem is solved and what to do from factory reset please.

[KaaroBoy]

Just bought three (used) Chromecast Audios and paid big money for them. Got six of them around the house... and now they don't work anymore.  **bleep** You, Google! 😞

[Razvi]

It's more than 4 days now and my Chromecast is not working. 

I had factory reset the device.

Please help me use Chromecast ASAP.

Thankyou 

[Coll2]

Omg all week I have been trying to work out why it's not work really I can't watch TV when will it be fixed not happy

[ivancor]

Hi, do you have any update for this issuse?

[Dimitra13]

My chromecast suddenly doesn’t connect with my phone ,this has to do with the malfunction you are talking about ?I factory reset it and it doesn’t connect with the local wifi .?

[ranaroy]

I did the factory reset while figuring this out during last weekend. Still the same message coming! Hope this is resolved asap! Keeping fingers crossed..

[Irfan6212]

Dear Google Team

Can you please let us know if the issue has been resolved or if not when you do expect to resolve it. My Tv has become dead without the chromecast. Thanks 

Regards

Irfan

[Ronaldo13]

Inacreditável essa demora. Pior não passam nem um status 

[betopighin]

Se resuelve esto o busco nomas algun equipito chino???

[rajeevspeed]

In india  chromecast gen 2 is not working. Pls fix this issue

[MJG1959]

For a company that claims to care about the planet nudging people into buying replacement products is hardly in line with that ethos. Come on guys get your fingers out and sort this!!

[1976_The_BETTER]

You’re message with your sincerely apologize are welcome but it doesn’t help. Please we need to use our ChromeCast yet. Then provide steps to do the downgrade with the previous version working or made the patch to solve the bug and provide steps on how to from factory reset in the ChromeCast. Thanks in advance @GoogleNestTeam  for your effort and hard work to have all of your customers worldwide harpies and satisfied using your hardware and software.

[badouwes]

If I would have known about the limited time upfront when buying this product, I wouldn't have bought it. Google seems to become a new Apple or Microsoft. After x years you are forced to buy a new one.... Well Google, the world is big. I can do without you.....

Hopefully quickly an acceptable solution arises, otherwise... Bye bye Google. Bye, Google One, bye Gmail, bye Android, bye everything Google.

[edugaedke]

I appreciate that you responded and are working on the issue.

Can you say if we'll have a fix for the weekend? 😅

You know... People like to watch stuff on their couch! 📺🛋🍿

Btw: as a person working in tech and someone who also left a CA to expire, your post-mortem might be an interesting read!

[Lucasmarangoni]

Sou Brasileiro e aqui no Brasil também parou de funcionar, está dizendo que meu wi-fi não suporta que o chromecast veio de outro país… como assim? tem que funcionar até estragar, não simplesmente parar do nada! Estava tentando arrumar desde ontem e não estava conseguindo, estava até tentando atualizar minha televisão achando que era ela. 

[Timborubio]

Isn’t it rather shocking that an organisation the size of Google should still be working after four days on an issue with affects so many thousands if not millions of customers?

[Jose14]

Já se passaram 5 dias e ainda nada do cromecast 2 voltar ?

[ALinNYC]

did reset!

[DKaul]

When will it be fixed or should we look towards buying others product for streaming.

Any update would be beneficial, sure someone from the team is monitoring all these comments.

[はるはる]

どのようにすれば解決できますか？　早くクロムキャストでNetflixが観たいです。

[ArjanBakx]

Any update, it is two days later...

[RHE]

Hello Google.  Another day goes by with no more information from you guys.  What kind of customer service is this?