Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Alexxxxxxx]

THIS IS ENOUGH NOW GOOGLE!

[Thadeu]

Olá, já tem 10 dias sem poder usar o aparelho, porque tanta demora? Isso é normal? 

[Thadeu]

Isso é um absurdo está demora, inaceitável!!!

[VLmeow]

the only thing that frustrated me after my chromecast bricked is my ancient 2012 samsung tv would not connect to my router even after a factory reset lol.  all my other tv's work in the house but this one was in the bedroom.  i ended up switching to an old 1st gen chromecast and it still works.  i love google products.  everyone responding to this with a complaint or saying google is trash can gfy.  thanks for the updates and letting everyone know you are aware of the situation and actively working to fix it!

[Madriguera]

Buenos días:

Ya lo he puesto de fábrica. ¿Que hago ahora?

Maria Rosa

[phrnomen0n]

I have done a factory reset well several of them so what do I do now? 

[maru77]

知らずに、だいぶ前はリセットしたら直ったので出荷時設定にリセットをしてしまっています。

直ることをまっています。

[hugovarandas]

Now, I'm using Amazon Fire TV Stick (Since Google doesn't care about your customers)... 💔

[delcimar_prado]

Do you have any estimated date to resume the conection on chromecast 2gr?

[Derik64]

Why is that so difficult? I assume that pretty much all users have carried out a factory reset. This means that the device has its own WLAN, which is recognised by the Home app. It should be possible to install a new certificate via this connection.
I can also connect my Chromecast to my Wi-Fi if I reset the system time on my mobile phone. So Chromecast should be able to obtain a certificate.
Thousands of people can't listen to music right now. In my house I use Chromecast in all rooms, I find that really annoying right now. Please solve this problem, thanks 🙂

[Alexxxxxxx]

Ok, so I will purchase a new device for streaming today.

This has gone on long enough. Will bring google this device to their doorstep.

A claim would be in place for our money back.

[StepheenK]

I only got this message on one device. Not the other 2 connected that I was using. So I did factory reset as recommended on the support site.

[wing_luk]

What should I do next after I have factory reset the Chromecast? I can't setup the Chromecast in Google home now.

[ifordyce]

There's a workaround I've tried, which works, but it requires you to bypass the device authentication.

Does this not open up the possibility that your chromecast could become compromised?

If so, then does this also have the potential for a whole network of compromised chromecast devices, if everyone applies this workaround?

BTW I have now reverted the Bypass Device Auth setting to 'No'.

[Alexxxxxxx]

For a non nerd this is undoable right?

[vaclavlohr]

Do you have any advice how to do it? What's necessary to use?

[Alexxxxxxx]

Date your phone back to 8th march

[ifordyce]

Tried that - but it breaks a load of other apps.

[Alexxxxxxx]

Here it is fixed and all works again. 

[Carlosmutuca]

Filhos da puta é o que vcs são!!! Lixo de empresa, nunca mais compro nada de vcs... 

[krzysztof69]

I think I factory reset my Chromecast Audio (by holding power button). What should I do now?

[krzysztof69]

What should I do now?

[Petra1]

Ich habe bereits den Chromecast auf Werkseinstellung zurück gesetzt, was nun?

[Yoli]

Hola buenos días por desgracia fue lo primero que hice restablecerlo de fábrica 

[Lhito28]

Not register 

[Dmayton3]

Found this gem. It allows me to mirror/cast to a single Audio device although it still shows offline, but no groups. I don't use for video.

https://www.reddit.com/r/Chromecast/s/HW64HMGKoT

[Ele77]

Ho resettato! Come ci aggiornerete? Arriverà un’e-mail?

[Gabriel600r]

any news!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Anonymous]

Too late! Troubleshooter has already performed a reset! Needs to be restored somehow.

[Charansetti]

Could you please provide steps after factory reset I can't able to connect my device 

[Tanja1973]

Gibt's mittlerweile eine Lösung? Ich mußte meinen zurück setzen, war Anordnung eines Support Arbeiter. Dieses Problem besteht ja schon seit über eine Woche! 

[CJP2]

Como sabremos que está solucionado? 

[joe318]

I did factory reset when chromecast failed 

I cannot reconnect 

what's next

[Hinkle_mcdinkle]

Change providers. That was the fastest way I got the problem solved. 

[63GhostwooOOO]

This is pathetic, not only is my Chrome cast unusable, but now I am receiving thousands of notifications from other user's responses. How the **** will I know when you send out a rectification notice? 

[johnnyzero2]

There's this crazy feature called Unsubscribe.

[joe318]

STOP THE NOTIFICATIONS 

FIXTHE PROBLEM 

[TMM2]

Have you worked it out? My email is going nuts

[johnnyzero2]

At the very top-right of this page, pull down the three dot menu. Choose Unsubscribe. Done.

[Tanja1973]

Google Support hat mich gerade hier her verwiesen, weil das Problem angeblich gelöst sei und es hier die Hilfe für schon zurück gesetzte Chromecast gibt. Wer kann mir denn nun helfen? Anscheinend ist der direkte Support unfähig