Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Tadgata]

Depending upon your Phone OS, stop automatic update of date and time, manually set data and time of 7th March 2025 or anything earlier than 9th March. Now force close the Google Home app and re launch it. You should be able to setup your Chromecast. However, it will still not allow to cast due to untrusted device error which has to be fixed by Google team.

[marineritu]

Thanks for your input! In my case I factory reseted my chromecast gen2 and was unable to connect to app Home. Now I succeeded and waiting for google solution. Screensaver again on TV but unable to cast.

[Anonymous]

I have already reset the device. I have a Chromcast audio and the problem still exists.

[Snuffinhuffin]

Yes, they know that the problem still exists, especially for users who have reset their device. Did you actually read the post?

[AlexanderJCM]

**bleep** you! He has every right to complain! What are you? Google's lawyer?

Everyone's read the **bleep** post and everyone's still pissed off!

[MarisolAja]

Mandarme las instrucciones a #. Lo hemos restablecido de fábrica.

[R7x]

Bullsh*t bye Chrome**bleep**, hello Xiaomi

[CarlosSouza]

Boa tarde.

Restaurei achando que voltaria e ficaria grato se retornar a msn, informando que foi resolvido o problema, pois uso bastante os meu 2 aparelhos, pq não é fácil ter 2 crianças entendíadas dentro de casa.

Aguardo retorno.

Att.

Carlos

[Spbrend]

Ya hice el reset que procede? Fue antes de recibir este correo 

[legend-80]

I like that FEELING OF JUST GOT PAID YEAH FU

[Ferks123]

When is a fix coming?

[Fabiomoreira]

Eu restaurei as configurações de fábrica, preciso de informações do que devo fazer pois n consigo mais ativar o wi-fi e configurar ele 

[Pablo8]

Sigue sin funcionar! Mintieron! Tengo el Chromecast 2a. Gen. y no toque nada, no restablecí de fábrica ni nada de eso. Nos cagaron! Habrá que comprar uno nuevo más actual, para beneficio de google. 

[wormhole23]

Nicht zurück setzen. Das erzählt ihr einem fast eine Woche nach dem Fehler. Typisch 

[armand_catalan]

too laten, I have already bought a xiaomi tv set 
I hope you will repair the chromecast as I can try to sell it 

[mrraffu]

Already did..

[Anonymous]

What are we doing if we already factory reset it ? There is no way to update it since it's not link to my account anymore?

[Anonymous]

manually set the date on your phone prior to march 9th, something like march 7th

Then open google home and set the device up, it will connect as a new device. Once it's on your wifi network, sit back and wait for the pushed update fix, feel free to set date back to current on the phone once the chrome cast device is back on wifi

[EVB]

Ik had mijn chromecast ook teruggezet op fabrieksinstellingen en las dat iemand op deze community had geadviseerd: 1) om de datum op je telefoon op 8 maart te zetten; 2) op de Home app te gaan naar "Apparaat toevoegen" en 3) de instructies daarop te volgen. Dat heb ik gedaan en ja hoor, mijn chromecast werkt weer.

[Ahill17502]

Lol "do not factory reset your device" Too bad that that was literally #9 on their check list when I googled the issue Monday evening. I literally followed the instructions to troubleshoot the issue & now my chromecast is bricked. Weird that I didnt receive an email telling me there was an issue until right now (Thurs @ noon). I already threw my chromecast out thinking it's done. 

[Zuleisly456]

Does this apply to 3rd Gen Chromecast? I have been days unable to connect, authenticate or communicate with my Chromecast. I have factory reset and still no luck, please fix. 

[Jen1968]

Yes 2nd and 3rd gen 

[Yazmin]

No sé puede conectar 

[Cykeron]

Good afternoon. Thanks for the information. Approximately how long will it take to reach everyone affected? I haven't been able to use it for four days. I just checked, and the problem persists. Best regards.

[Batuel]

Infelizmente no primeiro dia eu fiz o.reset no meu aparelho.

[Dante515]

This issue began Sunday March 9th. After spending 2-3 hours trying to correct which INCLUDED multiple x's Factory Resetting, you folks then "show up days later" and state DO NOT FACTORY RESET. 

You "tech nerds" are DEVOID of context and sensitivities. Your COMPANY is OPAQUE in it's endeavors. How about FIXING this "Google GENERATED GLOBAL error" and communicate and compensate those of us who've been negatively effected?!

[LisiMN]

No dia que deu erro, eu resetei ele, e agora? quando a atualização estiver liberada ele vai voltar a funcionar?

[Damaris]

Ya lo restablecí . Ojalá den una solución pronto ya que todas mis teles usan chrome cast 

[Ali_baharun]

Saya sudah berkali me-restart Chromecast gen 2 saya 

[Ollek]

I did a factory reset of my chromecast 2nd generation. I need help too get it fixed. Can’t connect to WiFi when I trying to perform the new setup. 

[JuanGarrido]

ponga en la tablet fecha del 8 de marzo de 2025, lo podrá conectar pero no usar hasta que solucionen el problema de ssl

[Vishnu1981]

Try changing the date on your phone manually to March 8, 2025 (prior to the date of the problem) and from the Home app add device, when it asks you for the wifi password try to enter it manually and to all the other questions answer "not for now", and thus I managed to get the Chromecast to connect to the Internet, the clock will now show the updated time therefore it has a connection, now you can stream videos if you can't until the corrective patch from Google arrives, but at least it is now online to receive it.

[Adminuser01]

Patience have a cost, tell me we gonna have compensation for this. 

Im all google with every tv at home and nothing work right now, very frustrating. 

[Melomaniac]

Hi !

I have total 7 chromecast units bricked around my house. Chromecast Audio 4 and 2nd gen chromecast TV 3 devices. To replace these with something else with UPNP or Apple Air link devices (not releted anymore to google and chromecast technology) is going to cost me some money but this is not end of the world.

It is lesson learned ! Ther is so many cheap devices to buy (stay away from word chromecast)

Any old tv box even with older android version with audio out can be used as audio streamer ( Minix, Gbox etc)

Raspberry Pi 4 (silent, no fan) as audio streamer, cheapest 2 GB version is more than enough.

For TV streaming there is so many cheap devices and you know their names.They working same way or better than your old overrated chromecast.

For number of years I was reccomending Google devices as best working to all my family and friends.

Imagine how do I feel now after this big stink that Google created.

We simply lost Trust in Google !

END OF STORY

GOODBAY GOOGLE DEVICES

I am cancelling my Google services which I am paying subscription monthly and I am reccomending to you to do samething in order to say Thank You ! Google for your hard work !

Please do not lecture me not to panick and wait for fix.

Too long wait for all sick and older people that can not move out of the bed and they were cut off from listening to the radio stations and watching TV !

Shame on you google !

[Cilegro]

Aguardando o retorno ou reembolso para adquirir um novo dispositivo. É um absurdo ter que aguardar mais de 4 dias para uma solução.

[Anonymous]

What to do for a factory reset, since I already did one and now it can't connect at all. 

[Edo2]

Io ho fatto così, ho cambiato manualmente la data del telefono che trovi in impostazioni data, spostandola indietro al 6 marzo, sono andato in Google home è ho installato il chromecast tranquillamente, ricordarsi poi di mettere la a data giusta sul telefono mettendo di nuovo in automatico il pulsante, per lo meno non è resettato ma adesso si deve aspettare la Google che invii aggiornamento, si spera 

[NOWO]

The least you can do after this is extend the support period. I've spent about  9 hours trying to fix it - before discovering it was a global outage (outrage?!) Ending support is crazy. I don't need a fancier device and why send millions of perfectly functioning devices to landfill? (Oh - because then we'll have to buy new stuff?)

[JorgeLavín]

Take your time, I have already bought a Roku

[Ritesh1]

It is already 3 days over & still no fix ... This is really disrespect for customer.. Hope google understand the seriousness & ensure timely fix.