Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jen1968]

This is all I'm getting 

 

[Coxmik]

Ok I'll wait for you fix solution then. But be sure that if it's solvable I'll Nevers buy again a Google product at all, and I'll not promote it anymore.

Keep on work guys please.

[OvidiuM]

Any news on this topic ?

thx

[Moisess]

The company goo to send an email whyt the solution?

[paola2]

Espero no tarden mucho en solucionar este problema, y pensé que era mi wifi 😔 

[Zozo2]

I had already factory reset my phone

[Mohammmed]

المشكلة لها ثلاثة ايام ولم تحل حتى الان 

[Hareesh]

When the issue will solve?

[Christopher39]

Malheureusement je ne savais pas qu'il ne fallait pas rebooter la chromecast.... j'espère que vous allez vite résoudre le problème car je me retrouve sans tv 

[Pmehta]

I tried to factory reset then how and what is possible solution to update the device with latest firmware?

[norulers]

I went out and got the new Google TV Streamer immediately, just like they wanted me too.

[jeffy18]

Please fix this asap

[Aschwieterman]

Is there an estimated fix date?  Or can we all get an updated Chromecast?

[GSiva39]

I am facing issue with chrome cast.

[mnbvcxz09876]

For those of us that have factory reset the Chromecast already, you can do a bit of work on it using https://gist.github.com/interfect/5f68381d55658d334e2bc4619d796476

This will reenable the wifi. So I can now at least cast to the Chromecast using https://github.com/skorokithakis/catt

VLC also works to send videos to it too.

So they're not totally useless until Google gives us a new certificate.

[Angelgpd]

Hoy jueves 13 intenté de nuevo utilizar los chrimcast y sigo sin poder establecer comunicación . Ayuda por favor 

[Walmarques]

• Já fiz a restauração de fabrica, este de restaurar já não conectava com o aparelho, aí agora quando tento configurar aparece essa informação.

[carrington1221]

Oh no!  I thought my chromcast was broken and have trashed it and bought a new one!

[MmeCookie]

Any updates? 

[Joy0703]

C’est bien de nous prévenir 1 semaine après ! Et si on a réinitialiser notre appareil ça se passe comment ?

[Brice2]

You have to consider that many users have already performed a factory reset on their Chromecast 2nd Gen. If your team is unable to identify the issue, perhaps you could offer an exchange program by mail or in-store, or provide a rebate for a new device. Thank you for your understanding.

[Karl86]

Elon Musk can you Bye Google and fiks it to .? This is to stupid ….😡 Time to fiks this **bleep** Google .! 

[AbrarAliMir]

how many more days it will take to fix the issue

[Lizardk21]

Very late answer , factory restart ist a first thing users do. 

[Edmilsoncp]

Agradeço sobre a informação, tenho 2 chromecast da 2ª geração, infelizmente eu achei que era um defeito interno e resetei os 2 dispositivos. Como proceder agora?

[Lucutus]

I have 4 Chrome Cast Audio Devices in my House for Multi Room Music Support. This is killing my multi Media Concept.... 

[arugescu]

When ? We purchased the devices, now you tell us they are not working anymore? Until when ? When you will solve the issue so we can use what we paid for already ?

[AbrarAliMir]

I was planning to get extra storage at Google cloud, but if the same thing happens there also and if I end up without access to my important files, then I will be over. It is too risky to trust these things.

[Glo27]

Gracias estoy esperando 

[DekoSeneme]

O problema começou no Domingo a noite, percebi que não carrega mais as fotos da conta, somente as imagems do google

[MalikAwan]

hi, team can you please confirm that the issue has been resolved or still persist. Because I am still unable to setup my device. Please advise. Thanks

Regards!

[johnnyzero2]

Ummm... the pinned answer at the top of this page will always give you the current status.

[Glo27]

Lo desinstale y lo volví activar 

[gapfoldfrog]

To  late ... Device factory reset ...

[Anonymous]

Martedì non sapendo cosa stesse succedendo leggendo dei post sulla risoluzione del problema ho resettato il mio Chromecast...al momento tramite l'app HOME di Google riconosce il Chromecast ma non lo fa abbinare ...la soluzione al mio ed al problema un po' di chi si trova in questa situazione lo pisterete su questa pagina?

[PriscillaMaris]

 If have already factory reset my device,

[BadFlash]

If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

[Puissance]

Thanks for supporting Chromecast Audio still!

[diaavila]

Necesitamos más compromiso de su parte, pues sobre todo esta generación la adquirimos para no tener problemas de sincronizacion como con Alexa. Compre dos Chrome cast y ninguno funciona, es aquí cuando pierdo fe y mejor compro un Roku q no tenga problemas como estos 🙄

[Lilyebugao]

E quem já restaurou o aparelho e agora não consegue fazer a configuração o que faz?