Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Tamal]

Hello Team 

I already factory reset my device on 10th March. Kindly advise. I do not want to loose such a wonderful Google Device. 

Thanks

Tamal Chakraborty

From India kolkata

[johnnyzero2]

Good news. According to this Reddit post, Google has just started to roll out a firmware update to fix this.

https://www.reddit.com/r/Chromecast/comments/1jafq8x/comment/mhlbb3n/

The next headache for Google will be to convey to millions of users who've done a factory reset how to reconnect their Chromecast to wi-fi, so that they can actually receive the firmware update. It's a fairly straightforward procedure that involves temporarily changing your Android phone or iPhone's date/time setting to pre-3/9, but it will likely be a challenge for many non-tech-savvy users. If you've ever had to explain to your mom how to do basically anything on her phone, you know what I mean. Now multiply that times a million.

[AlejandraGarcía]

Buenas tardes fíjese que yo lo reinicie de fabrica no sé si habrá un problema ante eso ?

[Rob242]

So Google is telling us "do not factory reset". But most us know that this is the first thing most people do to fix the issue. I mean how many people hasn't done the factory reset? I'm just curious 

[Camilaprdt]

O próprio tutorial Ensina quando há problemas de conexão para resetar ao modo de fábrica

[Jorge_Eston]

Já reconfigurei na tentativa de resolver o problema assim que deu erro depois de várias tentativas.  E o processo de reconfigurar também dá erro. O Google foi muito lerdo para avisar para não reconfigurar.  

[srinivasanlr]

Any latest updates on this from Google?

[tommyleew]

Any updates on when this issue will be resolved and the hows and whats for a fix released?

Please hurry.

[dmr195]

I can confirm that the fix is working. I have four Chromecast Audio devices. All were down on Sunday evening. Since the fix one of them has come back to life, now running software version 1.56.467166. The other three are still down but hopefully it’s only a matter of hours now before they get the new software too. Thanks for fixing it!

[Mvjj]

I have already reset my Chromecast.   How can I get it back?

[Laszlo1]

Me too reseted ;-(

[mreto]

Google will send a new one !!! , because they make automatic updates. 

[lateche]

"Please do not factory reset your device" !

You're funny, the first thing when something doesn't work is a reset!

[Laszlo1]

Exactly 

[mreto]

yes, it is.🙈

[Laura_D]

You are a disaster!  "Having a issue", really?? You're clearly doing this for making people purchase the newer versions, and not all of us can! You're supposed to be able to reach and work with all types of people from all backgrounds but you force everyone to act like we were rich. 

[Anonymous]

Help us

[RenatoBraz]

Chromecast used to be ad-free on YouTube. Not anymore. 🙄

[RafTrav]

It would be nice if Google sent new devices to all their customers affected by this issue. 

[Manjeet1]

How long more time to fix the problem 

[RuneKC_DK]

Reading the comments is just hilarious 🤣🤣 you would think people are talking about a pacemaker!! And not a simple streaming dongle 🤣🤣 get a grip people, if the issue was simple to fix they would have done it already….

[Edo2]

Amico il problema lo ha creato Google, ci sono milioni di persone che hanno comprato il dongle quindi vogliono il servizio, i pacemaker fortunatamente non li produce Google... 

[susjesva]

PUES LA VERDAD CUANTO TIEMPO MAS VOY A ESPERAR LA FALLE QUE ME PRESENTA ES QUE SE DESCONETCA AA CADA RATO DEL WIFI, Y NO ES NI EL MODEM NI EL INTERNET, YA QUE EL RESTO DE LOS DISPOSITIVOS FUNCIONAN PERFECTAMENTE BIEN Y TENGO DOS GOOGLE CHROME CAST DE ESTA GENERACION Y QUE SOLO ESOS DOS EQUIPO FALLAN POR LO MISMO, NO SALIERON TAN BARATOS COMO PARA ESTAR ASI Y MAS QUE INVERTI EN DOS EQUIPOS, NO SOLO UNO. 

[robertpeacock22]

Please start manufacturing original-design (gen 2) Chromecasts again. Google Nest/Home/TVs with mandatory physical remote controls are a solution in search of a problem.

[TonyY1]

I have three chromecast dongles, which I factory reset all, one ended up working again.  Two others did not work.  Please post instructions how to set them back here.  Thank you.

[mkologinski]

Losing use of my Google Audio Chromecasts reminds me of what great products they are.  They are an essential part of my Google Smart Home setup, letting me cast music to my existing high quality speakers through voice commands to Google Assistant.  I hope they come back to life.

[nemoguardian]

     Tras 5 días sin servicio y sin poder utilizar mis subscripciones de pago en plataformas de Streaming en mi televisor, google no da solución ni remplaza unidades a quién lo solicita. El despiste de dejar caducar un certificado mucho me temo que no ha sido tal y que es una estrategia para que la gente lo cambie por otros dispositivos de la marca y así amortizar el desarrollo que han tenido que hacer para los mismos.

     O se rectifica en breve o ya podemos saber que tipo de credibilidad podemos tener en acciones futuras y lo que podemos esperar del entorno Google Nest. Yo estoy pensando en cambiar los 5 dispositivos que tengo de Google Nest por otra  ya que no quiero quedarme abandonado e ignorado en el futuro. Creo que los medios de comunicación apenas se están haciendo ECO por intereses secundarios.

[Giallum]

Ho ripristinato il dispositivo chromcast 2 generazione non si collega più 

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jovanelvis16088]

Mi cromecast no me deja vincularlo con mi celular y no puedo transmitir mis videos y películas 

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Akwalker]

Given that this email came out way later then customers had issues start with their device what about those who have already reset it? 

[Mcd68]

Many days has gone since this message and I’m all whiteout tv. When will it work again and who’s will you compensate us?

[despair]

Help,  Chromecast not working anymore!

[DanielSibisan]

Check on this topic: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Guldbaek]

Jesus, 

How long can a multi billion company take to fix your own fault? it has been 4 days without your device working.

Grow the **bleep** up

[Ironis]

I'm sure Jesus won't be able to help you. Also, your post must be the least mature one I've seen today, so there is clearly someone that needs to grow up. Not sure if it's Google 🙂

[danielleking]

how will we be notified???

[XStefanino]

Factory reset Is the first operation that I have done!

[Jo34]

Any update when this will be fixed a lot of people have no tv nothing just alone in this house there’s 2 tvs down at this stage we be better off to buy new devices just to watch tv if it’s to do with the security certificate wouldn’t you have know this was going to happen is this just googles way of stoping then no warning nothing any way hope this is fixed soon