Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jasonraider]

I don’t think they’re doing s*** about it!! 

But hopefully they loose millions of customers from this 

[Anonymous]

Yeah, calm down.  The fix is rolling out now.

[Shortyken]

Waiting for the fix. I keep my television on the whole day now so that the chromecast stays active. I hope it won't take days. Too bad that there is no way to download and install the fix by ourselves.

[Anonymous]

This comment aged like a fine milk.

[LC9]

Honestly, buy a Roku streaming stick. I bought one today and it’s already more straightforward than Chromecast ever was 

[Kaline1234]

Resolve isso logo

[Ro100]

que me recomiendan que compre para reemplazar el Chromecast? ya decidi no esperar mas

[Chromecast6387]

Plzhelp. Me my chrome cast 6387

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Morgane-vrc]

bonsoir,

Bah c'est trop tard je l'ai déjà réinitialiser depuis 4 jours mais ça marche toujours pas

[igwits]

What specifically is the issue?

[Sidmaxpro]

Eu fiz a redefinição conforme instruções da ajuda do Google, porém agora fico sabendo que não poderia ter feito, estou no aguardo de uma resolução para esse problema o mais breve possível.

[apinho41]

I applied the factory reset and now I can no longer configure the chromecast to connect to the wifi network.

[danielleking]

same. 

[Clairmcl]

Yip me 2

[Rasmusjkl]

Morrons, how dumb ypu have to be to let this conti ue, i ly thing you want is to make us buy a new one 

[Rob242]

I've received yesterday software update on my phone and noticed the Google home app was updated today so it seems like they are trying to fix the problem. By any chance anyone on this forum was your's fixed? Please let us know. Thanks 

[elianecatelan01]

Tem alguma previsão de retorno? Google ira nos informar?

[Chens]

Yup, already factory reset by the time I read this 

[Swathi]

Need rest chrom cast having error message showing please replay how to update chrome cast

[Ironis]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mohammed79]

Please fix asap

[johnnyzero2]

Good news. According to this Reddit post, Google has just started to roll out a firmware update to fix this.

https://www.reddit.com/r/Chromecast/comments/1jafq8x/comment/mhlbb3n/

The next headache for Google will be to convey to millions of users who've done a factory reset how to reconnect their Chromecast to wi-fi, so that they can actually receive the firmware update. It's a fairly straightforward procedure that involves temporarily changing your phone's date/time setting to pre-3/9, but it will likely be a challenge for many non-tech-savvy users. If you've ever tried to explain to your mom how to do basically anything on her phone, you know what I mean. Now multiply that times a million.

[DLHOUGHTON]

I brought a new fire stick,wasn't waiting for Google. They pretty much run the Internet but has taken them this long to fix it,it's a joke

[Rikpet75]

It’s Thursday and still not working. Any update?

[LeeUK]

Along with the chromecasts, the basic functions of nest mini failed weeks ago, basics like play radio. Plays for 1 minute then stops. I'm gonna buy a radio. 

[Eimo]

Old school = old reliable 

[Tym59]

C'est évident que j'ai pensé d'abord à  un problème de configuration... et j'ai bien sûr réinitialiser pour essayer de réinstaller proprement, comme probablement la plupart des utilisateurs un peu geek... c'est étonnant qu'un simple certificat non renouvelé comme j'ai pu le lire, ce n'est pas encore réparé,  merci de nous informer des corrections possibles, en attendant j'ai ressorti un ancien firestick amazon qui fonctionne toujours parfaitement à  mon grand étonnement.

[Evillunte]

And what about us who has restarted

[Rayray76]

I factory set and still no closer to reset or solving the problem of being unable to successfully connect 

[Grazi]

O Chromecast não está funcionando, devido ao problema interno? 

Eu exclui tudo, achando que eu erro estava nos aparelhos. 

Tem previsão de quando volta?

Preciso urgente 

[Evillunte]

And what if we have restart 

[Grazi]

Oq tenho que fazer?

[Leify]

This is really unproffesional and customers should get a refund or upgrade when it’s been ongoing for over a week

[DLHOUGHTON]

I've already changed to a fire stick,see ya google

[Pete_FI]

Already did factory reset before seeing this, now what?

[GiovaBx]

Manual set the date on your device to 7th March 2025. Then you can reconnect your chromecast to your account so it will becable to receive the solution when available.

Note after the connection it will apper as offline. 

[Grazi]

Mudar a data no meu celular?

[ldecio]

I reseted my device before I've gotten this email.

What will happen now?

Will I lost my Chromecast?

[Sakalan]

It's a joke ??!?? I did a factory reset because I though it' was due to my network ... You sent a global communication 5 days after the issue !!! ... it's not profesionnal. If a certificate duedate past is the root cause, it's a rookie's issue. WTF ! I hope you will send a fix for people who, like me, did the reset or offer us a new Chomecast ? It's awfull what you did ... 😞