Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[gbello]

Gracias! Así lo he podido volver a instalar y ya funciona 🙂

[Taissa]

O meu também chega nessa parte não vai 🤦🏼‍♀️

[Cemil]

bildirib? Əməl etməyə fayda var

[Anonymous]

Resultou comigo.
Coloca o telemóvel com data de 8 de março, abre a app home e configura o chromecast. repoe a data e testa.

[Anonymous]

Você precisa voltar a data do seu dispositivo antes do dia 9 de março, qdo fizer isso tente conectar , eu resetei de fábrica o chromecast, ele vai conectar meu caso deu certo, se ele falhar no whats é normal de data anterior, depois que conectar volte para data do sistema automatica

[ShawnaeNurse]

Mine is doing the same thing

[Safiullah]

My Google id was restate that space ok

[Fred18]

Atualize o Google Home em seu Iphone. Depois desligue e reinicie ele novamente. Se vc resetou para os padroes de fabrica o Chrome, com a atualização do Google Home ele irá atualizar seu Chrome para a versao atual e ai depois vc configura.

[Slowpez503]

I am also going through the same issue. Please send an update! 

[Pierre3]

J'avais déjà fait la réinitialisation des paramètres d'usine avant votre message d'information, est ce que mon Chromecast refonctionnera ? 

Merci

[Clolau]

On ne le sait pas. Lo faut attendre 

[sbharvey374]

I am sorry this is in English, but do the reset with phone set to date of 3/8 then wait.  The unit communicates with the google server, then the certificates is updated. 

[cbloom87]

This right here! This corrected the issue for me. 

[Abs_Pune]

Do you mean the Cromecast is to be reset with phone date setting 3/8? Can you guide more...

[PS10]

This connected the chromecast, but my iPhone still will not connect to it to streaming apps. 

[Basalisco]

Sul tuo telefono imposta la data al primo marzo e riaccoppia il dispositivo. Connesso al wifi attendi l'aggiornamento. 

[sbharvey374]

Response in mix English si,  yes leave your unit power on.

[Diemitei2916543]

@Basalisco  funziona anche se ho già effettuato il reset ai dati di fabbrica?

Grazie

[Basalisco]

Si anzi soprattutto se hai fatto il reset dei dati di fabbrica

[Diemitei2916543]

Grazie mille del supporto. Funziona...dopo una settimana di stop👍😅

[Prockwell0214]

When will me pictures come back on the screen?

[Alex_Lima]

Well, you'll have to put them back.
1. On the google home app, put your device back to the original home
2. Then set it back in the room it was before.
3 . Google will link your account to that device.
4. In the next step tap on the device on your google home app and you will have the option to Personalize Ambient
Now just walk through the options that suits you.
Mine is google photos

[SabrinaPepe]

As this suggestion arrives late, most of us have already resetted the devices. Please, we are looking forward for further instructions about how to solve the problem and hopeful in order to get our chromecasts working again. Thanks!

[Anonymous]

Ya somos 2 jj que hago

[Carlosgote]

Mira mi comentario sobre cambiar la hora del movil

[Carlosgote]

Mira mi comentario sobre cambiar la hora

[ElTacos]

Change the date of your phone earlier than march 9th ( I chose march 3rd), them retry the Chromecast setup with Google home. You'll be able to connect the Chromecast to WiFi again. The hot fix will then be pushed on you Chromecast ( I waited a couple of hours before being able to cast YouTube but I assume the hot fix deployment is faster)

[Prockwell0214]

When will my pictures come back

[Nikof]

Google lo hace a propósito ,para que compremos un modelo nuevo, cantidad de gente ya lo cambio y lo dejo de usar, mientras ellos "dicen" que están trabajando para arreglarlo... Una falta de respeto al usuario.

[Juanma64]

Y pasará que muchos emigraran a Roku que no tiene problemas y su costo es menor 

[Barbara84]

Yo ya me pase a roku. Pero ahora ya me funciona el chromecast.  

[sbharvey374]

I am sorry this is in English "go figure" 

[Minimeggylu22]

I have 2 Chromecast 1 tried a factory reset on as a 1st step to troubleshoot what will happen to that 1

[Anonymous]

You can set it up by setting the date on your smartphone to a date before march 9. Then use Google Home app to set up the Chromecast.

[Kasiayildiz2558]

I tried this. But it wont let me set up, it cant even connect 

[esipovich]

Great! It works. I've changed the date on my phone and was able to restore the device (Chromecast 2) after factory reset. Many thanks.

[livnel_]

Wow this really worked, thank you anon!! 

[Liliboop]

Merci !! J'avais malheureusement réinitialiser.

J'ai changé la date sur mon téléphone pour le 07/03/25 et après avoir ouvert l'application HOME j'ai pu me connecter et installer la mise à jour. Il fonctionne de nouveau. 

[Anonymous]

manually set the date on your phone prior to march 9th, something like march 7th

Then open google home and set the device up, it will connect as a new device. Once it's on your wifi network, sit back and wait for the pushed update fix, feel free to set date back to current on the phone once the chrome cast device is back on wifi

[Kellypizzorno]

Gracias,  lo hice y pude conectarlo a la red wifi. Ahora esperaré la actualización de Google. Gracias!