Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Carlbellini]

Thanks Danelo, all good thankyou 

Greatly appreciated 

Carl

[oscarg40]

Worked smoothly!

[Tkbrealist]

Thank you so much mine works now 

[Marianamulata32]

For all the factory reset people who are freaking out and asking "what do I do now?":

1) Temporarily set the date on your smartphone (or tablet) to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed.

Supposedly it's going to be a phased rollout, so it could take as long as several days for the firmware update to hit your device. Patience.

**Google really should pin this information to the top of this page.**

[Lisadot]

Thankyou. Still can’t use it - hopefully the roll out of the update is done soon 

[AntoSpad]

Thanks! Now I can use it! 👏👏👏

[Tetetreyes]

Please thank you

[Aldoluduena]

Buenas acá les paso una posible solución momentánea yo lo probé y anda excelente les paso el link de YouTube espero que les sirva como a mi 

https://youtu.be/2EfKL8Qc8Sk?si=PaHpoEtrroOHvL7d

[TheMrs212]

Sure wish you could do this in English 

[SandyC]

It is in English 

[sgthobbes]

What to do if you factory reset Monday because your were unaware of the outage

[DrWig]

See this post: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[HenriqueBGC]

Boa noite, resetei o chromecast, é agora ???

[johnnyzero2]

Here: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wsf]

Didn’t work

[Aleparedes]

Gracias! Funciona perfecta está solución. Recupere mi dispositivo.

[SandyC]

We already know!!

[Lorena74]

Recién hoy aparece un mensaje donde dice que es un problema de Google. Estuve desde el domingo reiniciando el dispositivo pensando que era algo que estaba haciendo mal. Podrán dar un tiempo estimativo de resolución?

Gracias

[Matiasguadalaja]

Hola.

Cambia la fecha de tu móvil a antes del día 8/3 y vuelve a agregar tu dispositivo desde la aplicación de Google home. Después una vez este funcionando solo cambia la fecha a la actual.

[Lizsnz]

iPhone no te Deja cambiar is día.

[MarceloPereira]

Tenho um iPhone e consegui mudar a data coloquei a data do dia sete e conseguir acessar o Chrome cast através do Google Home e aí depois de um pouco de tempo ele atualizou

[DanielaGarcia79]

Acabo de hacer lo mismo y se actualizó, pero sigue sin trasmitir a la TV

[Bett27]

Lo acabo de hacer tenés que desmarcar la hora automáticamente y ahí te deja 

[Marianamulata32]

Hola..si lo reiniciaste de fabrica 1 modifica la fecha de tu dispositivo antes del 8 de marzo y después seguí los pasos para conectar desde google hone y se hace la magia..suerte

[Rosarioeliana]

De que dispositivo modificó la fecha? En mi iPhone? 

[Pec]

Sim 

[Huepaz]

ATENCIÓN PARA LOS QUE TIENEN IPHONE VAYAN A APP STORE ACTUALICEN GOOGLE HOME PERO TENGAN CONECTADO EL CHROMECAST Y ABIERTO EN EL TV EL SOLO SE ACTUALIZARÁ NONHAGAN NADA MÁS YA LO RESOLVERON 

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Viebe]

Thank you it worked! Hope to see the update soon enough from Google 😅

[DrWig]

Absolutely (that this info should be pinned!).  So many will have factory reset to try and fix.......

[johnnyzero2]

Right? Literally half the people here are asking "what do I do now"? after doing a factory reset.

[Eye-beard]

Literally half of people here have issues with instant gratification and not willing  to read comments where the solution has been found by the community. 

[gabrieloui]

Thank you, I've done it.
Let's hope they hurry up!

[mb21uk]

Once your device is reconnected it should start working again quite quickly

[Anonymous]

Tried this and my Google home can't find any devices now

[johnnyzero2]

Not sure why it didn't work for you. Maybe try power cycling your chromecast, or even doing another factory reset, and then following my instructions once more. Let me know.

[MRubio]

Pero ¿en qué quedamos? Google dice QUE NO RESTABLEZCAMOS JAMÁS LA CONFIGURACIÓN DE FÁBRICA. ¿Como demonios forzamos que se descargue la actualización del nuevo Firmware en el Chromecast?

[Priscilla19]

Yo por si acaso no lo voy a restablecer total tienes que esperar tanto si lo haces como sino

[19rox82]

Anche qui Google home non trovava il dispositivo. Spegnendo e riaccendendo è andata! Grazie

[Jefferazzi]

I'm sitting back & waiting now. 

The YouTube app is reporting "untrusted device" / "outdated firmware" error message. Most other Chromecast enabled apps just silently fail.

At least I'm in the queue for the update now.