Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Mahe47]

I have already given factory reset and waiting to resolve the issue by Google team...

[johnnyzero2]

No need to wait. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[JimmyBly]

Just checked and one is back on line. Not sure when it happened as it was Monday when I first had the certificate problem and just looked now.

Other two are grayed out an I have not touched them. Only thing I did to the one working was reboot it prior to finding out about the certificate problem. 

I may reboot the one of the offline ones and see if that triggers some kind of update and leave the other to see if it gets pushed. 

Will update. 

[JimmyBly]

I rebooted one and after a few minutes it's online. Looks like you need to remove the usb power for a few seconds and plug it back in. 

Good luck, going to reboot my last one.  

FYI I did not reset any of my devices. 

[Stelica]

 Hello! I understand that your chromecast is working? It says it's an old version and is offline. Can you give me details if it works? 

[funriz]

J'ai 1 pixel8 et du jour au lendemain mon Chromecast 2eme Gen. A planté..ouf! Je suis rassuré, j'étais prêt a en acheter 1 nouveau car je pensais le miens mort..patience les amies

[Tcass35]

Purchased on Amazon about a year ago, when I try to install the device is found but then the message says could not authenticate, and hence will not connect to wifi. I believe the product is from Japan. Can you please help. Thanks Tony Cassidy, #

I have a pic of bar codes

[LakeStreet113]

I had issues as well with a thermostat bought from Amazon.  it is really hit or miss with Amazon and google Nest.  I am curious to know the outcome of this.  Have you tried to call google Nest support?

[Jjjjjj72]

If i had  the wold laergest didlo, i would showe it googlea ass. Fy

[Jjjjjj72]

Fy fy fy fy fyyyy

[Francqar]

I still can’t connect and I haven’t done the factory reset. I just deleted from my devices but now I can’t get it back because it is not connecting. Google should address this priority. It is very annoying. 

[mustafa22022]

Can't casting with google home after updated application 

[Jeovanevs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Lilianlemos]

O meu parou de funcionar e pensei que restaurando voltaria ao normal agora não consigo finalizar a configuração. Preciso utilizar o serviço.

[johnnyzero2]

->Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Alex_Lima]

My second chromecast is working now thanks to johnnyzero2 

[felipe_goulart]

Unfortunately, I did the factory reset before reading this advice.

What can I do now? Could you let me know the solution by email?  # 

Thank you a lot. 

Felipe

[johnnyzero2]

***Do this***

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jjjjjj72]

Omg. Week from the error you sead dont reset? Are you in sane? Fy fy fy  idiots

[Jjjjjj72]

Fy fy fy fy fy chromecast fy fy

[johnnyzero2]

Relax. Factory reset isn't the end of the world. Easy fix.

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Has anyone noticed any improvement yet?

[Gracem]

What if you already purchased another device?

[Hassle2010]

So Google finally posted that there's an issue and the advice not to reset comes in after the event. Typical of all technology companies! You guys never raise your hands and come clean whenever there's an problem. You just wait it out until everyone is shouting. Unbelievable!!! Not happy at all!!!

[johnnyzero2]

Factory reset is not the end of the world. Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mik4]

Sigue sin funcionar. Ya van 4 días!!! Y entonces???

[Jelly2]

Who else bought a roku?

[juandvdarg]

Mi suegro compró,  ahora tiene problemas con los controles remotos.... 😢

[Deb83]

This is ridiculous. If you can't fix the issue,a refund should be made so we can get different ones. It's been going on a week. I have 2 Chromecast and can't even use them. 

[Treehorn]

My Chromecast Audio is now working.  I did have to power cycle.  Its my favorite Google product. 

[Teticba]

No one has managed to get an update to revive our Chromecast; they've simply broken the only thing that worked. Shame on you.

[Sujitsah29]

I'm also experiencing issues with my Chromecast (2nd generation) not connecting to the Google Home app on my mobile. Do you have an estimated timeline for when this issue will be resolved?

[johnnyzero2]

Read the pinned status information at the top of this page.

[Mik4]

Creo que voy a dar de baja todos los servicios de Google. Correo, drive, navegador. Esto del Chromecast es vergonzoso 

[danidani85]

Caramba dona Google. Desde domingo e não arrumou essa p* ainda

[Sutherld]

I am having diff issue where my iphone & 2nd gen are not communicating. Keeeps aaying to enable local network - which I have done, - but still wont  connect. 

[Philipmaster]

I already factory reset.

[johnnyzero2]

Then do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jenfirststop]

Has this also effected Google Nest, Google Display along with the Chrome Casts original links created to Spotify etc? They all went down at the same time in our place. I can now use the Nest and Display again but links are no longer there.

[Karen_agh]

Y si ya lo restableci?