Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[moviemaker]

Zet je telefoon tijdelijk terug naar bv 3 maart handmatig schakel automatisch en tijdzone automatisch uit . Ga dan naar Google Home en stel de Chromecast opnieuw in. Houd de inlogcode voor je wifi bijdehand. Laat de Chromecast daarna aanstaan. Zet de telefoon weer terug naar automatisch en automatische tijdzone. Ik heb dit gisteren gedaan en vandaag de hele dag de Chromecast aan laten staan. De stroomkabel aangesloten dus en vanavond werkte alles weer perfect.

[moviemaker]

Ik heb de hele dag de Chromecast aan laten staan, en vanavond werkte alles weer gewoon TOP 👍

[Miceali]

It is working now. Thank you very much. 

[Aristonramosj]

Isso ai é  comprar um novo, certeza. #fod@

[AlexBolaños]

Gracias a mi ya me funciona 

[atrevinop]

Ya funcionó,  tengo 2 chromecast audio, uno de ellos lo restaure a valores de fábrica y sigo con el problema,  sin embargo,  el otro que lo deje sin hacerle nada, ya volvió a funcionar,  espero que llegue la solución para el que restablecí de fábrica

[Jabier]

Configura con una fecha anterior al 10 de marzo desde el móvil y vuelve a funcionar

[Brhermann17]

This is unfortunate. If you already factory reset it, just manually change the date on your phone before March 9th and you'll be able to set it up in the app. You won't be able to cast until the issue is resolved but it'll save you time. Credit to Reddit for showing me this (forgot the username).

My Chromecast just updated but it still doesn't work.

[Brhermann17]

The link to the thread is https://www.reddit.com/r/Chromecast/s/Ooz0hQbjOV.

[Macje]

I have factory reset one of my Chromecast devices and I am not able to connect to a second one.

Please keep me updated on the status of a fix and steps to resolve my other device.

[Aliely]

THANK YOU SO, SO MUCH FOR FIXING CHROMECAST AUDIO!! 

[barbigil]

Se actualizo y aun sigo sin poder ver nada! 

[Jabier]

Reconfigúralo. A mí se me actualizó ayer y, desde el primer momento, pude compartir con el Iphone y, esta mañana, desde Chrome en Windows 7,  sin ningún problema

[Greg7497]

As of March 14th 6:30pm pacific time, my chromecast is now working perfectly. 

[Patibosco_61]

Reestableci  la configuración de fabrica y no hay solución aún,no puedo conectar mi Chromecast 

[Jabier]

Configura con una fecha anterior al 10 de marzo desde el móvil y vuelve a funcionar

[Ceci84]

Se me actualizó y conecto a Internet pero no puedo reproducir nada. Solo pasa las fotos 

[Ro22]

Estou esperando obrigada 

[trbeason]

My Gen 2 started working Friday evening, and yes I did do the factory reset, and had previously tried everything! Restarted Chromecast tonight and it worked!

[AngelaSantana]

Nos mantenha informado 

[riteshmehta82]

My Chromecast is still not working. I had factory reset the device before this email was received by me. May i please know the next step as this is preventing me to cast anything on big tv.

[Watsojimbo]

Answer to : If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

I now have the device connect to my local wifi using the trick setting my smartphone (ISO) to a date befor 7th March 2025. This updateded the device and gave the settings are as follws - 

Cast Firmware 1.56.467165

I have tried to reboot using the "Google Home" App that is meant to trigger a firmware update. The current firmware version for Chromecast Gen 2 is 1.56.275994, which includes bug fixes.

My device is not being updated after rebooting.

Is there another way to request an update through the "Google Home" app to get the current Firmware?

Thank you Google Team!

[jcampitelli]

Are there any updates?

[ひろくん]

了解です

[Anonymous]

Het is mij gelukt door de datum terug te zetten naar 4 maart. Helaas nog geen feedback van Google.

[Spud565]

Soon I hope. 

[AlexCB]

I reset my device

what i do?

[AlexCB]

Si podéis contestarme en español mejor jaja he reiniciado de fábrica el dispositivo. Que tengo que hacer?

Gracias!

[Solfefu22]

No detecta el wifi

[Herbond]

Will you guys send an email notification about?

Thank you!

[livnel_]

It’s almost been a week, I hope the issue gets resolved soon. Please fix this problem I’m so bored lol 

[中瀬栄三]

まだ出来ない。

[Valwebbo]

I've been trying every evening since the above answer about the update and one at least is finally updated and working again. Thank you team 🙏🏻.

To anyone who had run a reset, I had too but put my phone date back to 5th march to set up again to the point of the Chromecast device being active again, and then put my phone to the correct date. It allows for the Chromecast to be active to accept the update. Hope that helps anyone.

[jomsoes]

When is this problem going to be solved??? 

I performed a factory reset cause most of the times that's what solves the problem... Now you're telling us we didn't have to do it??? Solve it!

[DanielaGarcia79]

Agradezco escriban también en español.

ya probé con los 2 chromecast que tengo en mi casa y ninguno funciona. Uno fue restablecido y el otro no. No me han dado ninguna solución.

[jomsoes]

El mio ahora "no puede ser autenticado"... 😒😒😒

[CBoug76]

It WORKED!

I had factory rest both of my chromecasts... 

so what I did today... was i set the date on my phone to February 25th 2025. Then I connected my chromecasts to power, an my tv's hdmi port. Went to Google Home on my phone, and processed to setup the chromecast device. It went ghru some setups, and reboots... then I was able to name it, and try and link it with google account (it failed) itvtried to link other to other services like audo, and video... they all failed.  Then it showed me an image as a wallpaper... at this point i set the date on my phone back to being managed by my cell provider. Shut down the Google Home App, and restarted it. Now my chromcasts show up! And im able to cast to them!

[kauananderson]

Não estou conseguindo acessar o Chromecat

[Hávila]

Voltei ao meu ao padrão de fábrica pois só soube do erro bem depois. Por favor, quero usar meu cast novamente 

[Izaira]

Tem previsão?