Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Eduardo88]

This is garbage.

years working fine and suddenly interrupted? Surely you’re pushing customers to get new products and not being diligent with your “problems”

[MMx]

20250314 @2313 The issue appears to be resolved; Chromecast Gen2 casting again.

[Miguel07]

Restaurei a configuração de fabrica, agora quando ele vai configurar está com erro de comunicação, o que eu faço?

[apestronaut]

This worked for my reset Chromecast:

"For all the factory reset people who are freaking out and asking "what do I do now?", this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started pushing out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take as long as several days for the firmware update to hit your Chromecast."

[Anonymous]

meus 4 voltaram a funcionar entrou uma nova atualização e resolveu o problema, os que eu já tinha resetado , tive que fazer aquele processo de voltar a data pro dia 08/03 e conectou no wifi e em seguida entrou a atualização e voltaram todos a funcionar , maravilha 

[anyta30118125]

Soluciones por favor ¡!!

[yaddierpabon182]

………..

[ficnel]

What do you mean by 'Your device must be connected to receive the update.' Does this mean I have to leave my tablet on all the time or do you mean the chrome cast connected - I am not tech savvy, 

Thanks 

[Dani_brajao]

O meu não quer configurar mais 

[klohung]

My chromecast works after update now👍🏻👍🏻

[Gueri]

Lo normal era reiniciarlo, es como cuando el Internet te falla, reinicias. Así que porfavor arreglen que eso quede asap!!

[ejmata305]

Incorrect!

[Dancost1]

Eu redefini para configuração de fabrica e quero uma solução 

[Anderson2]

Meu chromecast não voltou a funcionar aínda.

[Notdat]

How much longer or how much discount for a upgraded Chromecast 

[ejmata305]

Why my Google speakers stopped working??

 Where do I ré-input my home network password?

[Cksm23]

This issue has been resolved on my Chromecast, thx team

[SP2323]

How much longer is this going to be???? It's been over a week now!!

[Hparikh]

If you ended up factory resetting the device here’s what you can try. Change your phone date to march 8 and try setting up your chromecast. It should work. 

[Holliboy]

Hurra,

jetzt funktioniert auch der Chromcast Audio wieder der von mir auf Werkseinstellungen zurück gesetzt wurde!

1. Datum am Handy auf 06.03.2025 einstellen

2. Chromcast Audio über die Google Home APP neu einrichten und abwarten.

Bei mir hat es über Nacht gedauert jetzt läuft er wieder 🙂

[Bilissie]

How long will this take, it’s been 1 week of it not working for me now.

[YvetteR]

My chromecast seems to now be working

[VeroBP]

Solo queria contarles que hoy al encender mi tv con Chromecast (Chile), se puso a actualizar y ESTAMOS DE VUELTA!!

Todo funciona otra vez!!

I just wanted to tell you that today, my Chromecast update itself and we are FULLY WORKING!! (For reference, I live in Chile).

[pshetty74]

Please let us know if any fix come up. I have done factory reset

[Prathmesh8108]

Please fix as soon as possible 

[Shantit]

When can we expect a fix if we have done a factory reset ? 

[TahaUsmani]

Thank you, my Chromecast is working now.

I took the steps as advised by community and Google. I had factory reset my Chromecast when it stopped working so was not able to reconnect with it.

I changed the date on my mobile phone to 1st march and that allowed me to reinstall Chromecast on my television.

Initially nothing happened after that and I was back to where it stopped working on 7th March with Google photos on my screen but not able to connect my device.

I turned off the television and Chromecast and later turned them back on an hour later. The Chromecast automatically started updating, took a few minutes and is working now.

A re happy customer from Pakistan.

[Fahadkhan]

Tried this set the date back to 1st march nothing happening? 

[TahaUsmani]

That's surprising 

I presume you have factory reset your Chromecast.

So what happens when you try to reconnect to it using your mobile device??

[Fahadkhan]

Yes I did. Just says “something went wrong” please check privacy settings and ensure local network is turned on. Which it is turned on. Turned on and off restarted my phone as well. 

[TahaUsmani]

Honestly can't say what's happening with your device 

I use an iPhone, so needed to disable automatic time zone to change the date.

After that when I tried to connect it went through the cycle of messages on my television screen and I was able to reinstall. Chromecast 

[ChristianMoreno]

No me deja conectar mi Chromecast 

[TahaUsmani]

Thank you, my Chromecast is working now.

I took the steps as advised by community and Google. I had factory reset my Chromecast when it stopped working so was not able to reconnect with it.

I changed the date on my mobile phone to 1st march and that allowed me to reinstall Chromecast on my television.

Initially nothing happened after that and I was back to where it stopped working on 7th March with Google photos on my screen but not able to connect my device.

I turned off the television and Chromecast and later turned them back on an hour later. The Chromecast automatically started updating, took a few minutes and is working now.

A re happy customer from Pakistan

[Melisadv]

Hola buenas noches, si restableció al estado original. Cómo debo continuar para continuar usando mí Chromecast. Muchas gracias 

[mikekaast]

It seems to work. THANKS 🙂

[Cx1]

Hurry up! We need answers.

[Graffin75]

Whilst I can now connect to my Chromecast and enjoy YouTube videos from my iPhone, I can't actually sign-in to see my subscribed channels. I go to sign-in, and where the code is meant to be it just says Loading....

I also tried linking the TV again with the TV code under settings, but that didn't make any difference. I still can't sign into my account to view my subscribed channels or previous searches.

[DVONEder]

Well hurry up

[nirmalmangalat]

What's the ETA for those already resetted?