Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[PatricioMQ]

Excelente idea para solucionar de momento el error, cambié fecha en mi móvil, inicie configuración y resultó Felicitaciones @Nachomona 

[anyta30118125]

A mí i no me funciona aún !!! Repuestos por favor 

[anyta30118125]

Mi Chromecast no funciona 

Necesito una respuesta URGENTE 

[bennynails]

Awesome worked a treat thank you! IOS17.6

[Auright]

Yooo this actually worked! 

[placeinline]

CCA2.... now cannot find device at all.....🙁

[placeinline]

Aha, weird coincidence, CCA2 power lead gave up, unit was cycling.

Ok, now connected BUT only one phone can use. We used to have 3 connectable...oh well, better than nothing!

[Besilly]

BRAVO . It worked ! 

[MaiteEsc]

Pues cuenta cómo has conseguido que funcione, para iluminar al resto... que a mi no me reconoce nada de lo q transmita

[ALinNYC]

how do I change date on Samsung phone?

[Phi72]

Va dans paramètres, cherche "date et Heure" enleve la sélection automatique de l'heure et en manuel mets 7 mars et ensuite reprendre sur home la configuration

Appareil

Ajouter

Etc  etc ........

[Ajk006]

When will it be fixed. Is this what we can expect from the above company to trust and manage the device in such a way . This is not what we have to do with the device with trusted situations when we are buying. See we needed the device the most and here it got worse . . 

[hassankareem118]

I want a solution. I have not been able to watch movies and series for a long time. I hope for a solution as soon as possible or help. 

[olguinpls]

If you had unfortunately factory reset your Chromecast during this issue, go to your phone Date&Time settings and turn off automatic date set, manually change the date to March 7, 2025. Now try to set up the Chromecast again and it should work again.

[BedRoomtv6645]

I already done the factory reset. How can I recovery my chromecast?

[Fahadkhan]

I’ve factory reset my chromecast before I saw this message. I’ve also now performed a reboot. I am still not being able to reconnect to the device. Please send me instructions to set the device back up. 

[PatricioMQ]

Me pasaba lo mismo, parece que es problema con un certificado que venció;

1) En su móvil manualmente configure su teléfono con fecha 06/03/2025 o antes, pues, en las actualizaciones posterior a esa fecha es cuando se presenta el problema.

2) Luego reinicie Chromecast y siga los pasos de configuración desde cero,  el sistema le ira guiando como siempre hasta que esté listo.

3) Después puede volver a actualizar la fecha de su teléfono.

Eso es todo.

[Venkybharadwaj]

Hey, Chromecast is working now. (India morning 15th Mar). Thanks. Relieved 

[MaiteEsc]

Genial... pero sería aún mejor si compartieras tu paso a paso en conseguir que funcione. Te lo agradeceríamos muchos

[annikakarlsson]

The lack of communication about that this was about to happen is worse. I reseted my chromecast before I saw the advice not to 😞 because it is a standard procedure to do…… 

[mtbroam]

my google chromecast did not work. when google INC can solve/fix this problem? i am hartono from jakarta indonesia

[Sameert]

I did the factory rest and post that I started getting authentication error. My mobile is not able to read the code on my TV.

So I changed the date of my mobile phone to 1st March and then start the setup again on Google home. This time it worked like  charm. The code got authenticated ..some downloads happened and it worked ..please try

[Jitendra_Kumar]

Thanks, my 2nd Gen Chromecast received the update today and now I am able to cast everything.

[Lepracaun7]

what did you do to fix

[Lepracaun7]

Would been nice to have  known earlier not to factory  reset.... but this has messed me up I have no wY to watch tv

[Fahadkhan]

Ffs I can’t connect and I’ve reset the device before these twats mentioned anything about not to factory setting it. Just want to come home and chill and am now just staring at download google home app pages that won’t let me connect for days. 

[xxthexx0nexx]

Set your phone's date to march 8th and you can set it back up again. Once you do, it should get the new firmware 

[hevskop]

Come on Google. This is unacceptable! It's been a week now since my device stopped working. Why is the community not making a noise about this. 

[Pat_]

There are literally thousands of posts of people "making a noise".

Besides, updates are being rolled out right now. My 4 devices affected have been updated, yours is probably next. 

Unless you did a factory reset, then you might need a workaround 

[1566]

The first logical action to provide was to reset the chromecast considering that there was no connection between the router and the chromecast.... In other words that warning is useless!

The first logical action to provide was to reset the chromecast considering that there was no connection between the router and the chromecast.... In other words, the warning is completely useless! 

[xxthexx0nexx]

Set your phone to march 8th and you can set it back up again. Once it is set up, it should get the firmware 

[Fahadkhan]

Office TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again.

[Graffin75]

Office TV? Is this message meant for me?

[DVONEder]

Damnit, I already did a factory reset.

[Umair_Anjum333]

Dear Google Support Team,

I hope this email finds you well. I am experiencing a critical issue with Google Chromecast 3 and the Google Home app on my Android devices. The screen mirroring and YouTube casting features are not functioning despite following all troubleshooting steps.

Device Details:

Google Chromecast Model: Chromecast 3

Smartphones Facing Issue:

Samsung Galaxy A02 (Android 11, Security Patch: September 1, 2023)

Nokia C1 (Android 9, Latest Security Update Installed)

Google Home App Version: Latest version from Google Play Store (compatible with Android 9+)

Issue Description:

1. Screen mirroring via Google Home app does not work on both Samsung Galaxy A02 and Nokia C1.

2. YouTube app’s "Cast" option does not detect Chromecast 3 despite being on the same WiFi network.

3. The issue started recently. Previously, screen mirroring and casting worked perfectly.

4. The same network setup works fine with other devices (e.g., Samsung Galaxy A02s).

Troubleshooting Steps Already Taken:

✔️ Factory reset of Samsung Galaxy A02.

✔️ Ensured "Wireless Display Certification" is enabled in Developer Options.

✔️ Updated Google Home & YouTube apps to the latest versions.

✔️ Changed and tested with a different WiFi router.

✔️ Restarted Chromecast and reset it to factory settings.

✔️ Verified that other phones are working fine with the same Chromecast.

Request for Support:

Since the issue persists despite all troubleshooting, it appears to be a software compatibility bug affecting specific devices. Please investigate and provide a resolution or a software update to fix this issue.

I would appreciate your prompt response and guidance on resolving this matter.

Best regards,

Umair Anjum

[Vishal5]

I have already done factory reset following your troubleshooting suggestions and now it's not connecting to wifi. Please provide the fix asap and update us. Thanks

[Marana]

Wanneer is dit eindelijk op gelost ? 

Wij betalen wel voor bepaalde diensten maar kunnen er niets kijken ,wat voor ons een schade is.

Hoop op een heel snelle oplossing die geen dagen of weken nog gaan duren 

Groeten 

[Anita21]

Flipante que deje de funcionar y así lleva días sin solución. Voy a exigir la devolución integra del producto porque esto me parece demasiado. 

[dale2306]

Mine's working!  Just for those who reset to factory like I did I set the date on my tablet to manual and made it the 1st of March.  Then I could get into it with the Home app and connect it to the network.  And it updated and I have it back.  Go ahead and try it.  

[Mimipuco]

Hello,

We've been experiencing this issue for a week now and haven't received any response. Initially, no one mentioned that we shouldn't restart the device, so we did it. Unfortunately, the problem persists.

It's quite frustrating to be in this situation for so long without any clear solution or update. Could you please provide us with some assistance as soon as possible?

Thank you.