Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[ALinNYC]

same here-goojjle S--ks

[Duds3966]

Hi.

I have done the factory reset and made sure in app permissions are on.

Still no luck , 

[Christopherprem]

I am not sure it’s not working from couple of days even after multiple reset and Sutup it’s not working properly can you try to fix it at the earliest 

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date

[Waiting]

Thank You. How do I set my Android Samsung galaxy phone date back? Senior here....not tech savy

[Tarun255]

Thanks for your help. If I set my phone current date again, is it work stope again? 

[Adamtang]

Gen 3 was fixed yesterday 

[Robin23]

Since yesterday my chromecast, I believe 4th generation, suddenly did not connect to my internet. After factory reset and several tries it connected but on Google Home it keeps trying signing in to chromescast to my google account.

We have another one in the bedroom but 2nd generation and it cannot connect to internet.

[Karbar63]

Why is it taking so long to get these issues fixed. I can't help but wonder if Googles new tv streamer ($99!) am seeing Google promoting has anything to do with 1,000 of us who owns a Chromecast device and never had any problems with still can't stream . It's been around a week now that mine stopped working and the only message I see states that they are working on it. So how many of you that are waiting have decided to just go out and buy a new device? If I do go buy a new device it sure won't be anything Google! Google, you're a big disappointment! 🥴

[ceebeetree]

For two days my Chromecast gen 3 has decided it no longer can be found. Getting to recognise it in the google home app on my iPad but cannot connect to it. It has been working just fine all this time, nothing has changed, but I just cannot connect. I have followed the help instructions several times, rebooted, reloaded, reset, but still no luck. Any suggestions? Thanks. 

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date

[manojberia79]

Has the casing issue resolved for Chromecast 2nd generation??

[parimiti]

finally got updates and device started.

[Duds3966]

Not sure what you mean

[LezliLeston]

I tried to reset and now it doesn’t connect at all I would like more Information on an update when there is one please I use this daily and too poor to replace for a newer option 

[Linesh]

Ok. Let us know 

[Eliz0fraser]

Mine is working again. Thank you for getting it up and going again.

[Anonymous]

 Hello, I'm trying to reconnect my LG wk7 google home speaker, (I should point out that 5 minutes ago, I did a factory reset of the LG speaker). When I launch google home, it recognizes the LG speaker, then the sound is heard in the speaker, then the wifi connection is established, then the speaker lights turn off while the configuration process in google home is not finished, it is at the stage of choosing services, youtube..., then at the time of finalization, there is an error message that tells me that the finalization has failed. 

[souvik89]

Thank you Google for resolving the fix. From today 15 Mar 25 my Chromecast device started working. However I haven't done the factory reset.

[Deirdre1]

Did factory setting got code to match still can’t find tv from iPad what now

[Pat_]

Everything back to work here. 4 Audios have been updated. Now checking for the other two that haven't been online for a longer time. 

Btw, whenever you decide to to reintroduce the Chromecast Audio, I'm sure demand will be high.

[Youel]

I have already done factory reset my Chromecast 

[Javicorton]

¡Funciona! Cambias la fecha a un día anterior (yo he puesto día 5) actualiza en Google home el chromecast, luego IMPORTANTE volver a poner el día actual y ya funciona. ¡Muchas gracias!

[Lukabri_2]

Eu não consigo conectar o Chromecast no meu celular 

[manishk006]

When will we get the update as I performed factory reset.... Ideally, factory reset should not face this issue, but it broke the product and no update from google last from 3days...

[SamanthaCamisin]

Hello my chromecast is now working!

Try changing the date of your phone into March 1, 2025 then set up the chromecast in your google home app like you normally do. After you set it up change it back to the right date and time.

Hope this helps 🙂 

[TamTy22]

So today is the 15 march have you fixed the problem yet especially after thousands of us did a factory reset come on ! 

[manishk006]

No, Problem is not fixed and hope G team will provide the solution if user like me performed factory reset

[SamanthaCamisin]

Our chromecast is now working, thanks google! 

[manishk006]

Did you perform factory reset earlier?

[Anonymous]

Fix it please, i cannot watch television without the chromecast……

[VissJo]

Mooi optijd, fabrieksinstellingen sinds woensdagavond hersteld.. Maar goed, het zal wel weer opgelost worden.

[Anonymous]

Ik had de chromecast gereset naar fabrieksinstellingen. Google Home vond de chromecast niet meer.
Heb mijn telefoon naar 8 maart gezet. Vervolgens met Home de chromecast weer toegevoegd. De chromecast ging daardoor automatisch updaten. Na de update werkt alles weer naar behoren : )
Telefoon weer teruggezet naar de huidige datum

[Arma11]

Io ho eseguito il ripristino informazioni di fabbrica e non funziona ancora vi prego di aiutarmi  a risolvere il problema

[Hierocles]

Ciao Arma11, io pure avevo resettato, ma ieri sera ho seguito le info su questo form: dissocia Chromecast, setta il cell al 7 marzo, ricollega Chromecast, non vedrai nulla, ma riporta il cell alla data odierna, e vedrai che si collega. 

[Salil]

There is no update or fix yet for widely used Device, which determines google do not have efficient team to fix this. Also, no roll back is working. Google is once again proving that it releases unnecessary updates to their devices when they are already working good.

[O0timbo0o]

Fair play, really thought that was it for my 6 Chrome audios. Some kudos to be given to Google for supporting a £30 device that was end of life 6 years ago and stand to make nothing from it. Even though it took a while and has uncovered a wider issue for other products that can now be updated without a break in continuity. Fair play 👍

[O0timbo0o]

Update received and all 6 are back on 

[Anonymous]

lucky guy

[KCV]

En uge tog det. NU virker mit. Uden at indstille datoen tilbage på min mobil. Tak for kampen! ....