Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[alexEfi1965]

non disperare, l'ho fatto anche io allora sposta la data del telefono indietro manualmente al 10 marzo. Poi riapri home fai aggiungi dispositivo e vedrai che con pazienza ritorna tutto a posto e segui passo passo l'aggiornamento e le istruzioni che ti dà ciao 

[Lous31]

J'ai rétabli les paramètres d'usine.

Merci de me donner les instructions.

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alsie]

I removed the device and now cannot connect to WiFi. I didn't know about the problem  - now I do, my device isn't connected to WiFi so how can it get an update?

[Kalleho]

Every thing is now ok. I made reset on my Chromecast before I new about this problem. I set my phone to earlier date 03.03.2025 and made contact with Chromecast and could make set up as normal and after that brought back phone date as normal. I let tv and cc stay on and after about 4 hours the update were installed.

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date

[pvivp123]

I am able to cast it today in my TV.  Thx for fixing it urgently. It was a great relief for many of our friends who bought Google Chromecast 8-10yrs ago. Other we would have to buy 99£ Google TV set up box.

[Ouaha]

Bjr

Merci de m informer du correctif par email #

[k_kirilov]

I made a factory reset of the device (ChromeCast 2nd gen), please send me an instruction how to update the certificate and setup the device - #

[johnnyzero2]

**Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sameerel]

Hey guys, it's been so many days, when is the fix rolling out? I factory reset my device.  This is frustrating..please provide a quick patch.

[johnnyzero2]

      Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mapiboom]

I did a factory reset as suggested by many troubleshooting support pages. I hope you are able to provide a fix asap for customers who did a factory reset. 

[johnnyzero2]

     Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Fehmida]

A week later and still no resolution from google. Was promised a call back from google, not holding my breath. 

[Smoothius]

I made a factory reset, because this is normally the first solution the support team is asking for. And I didn’t know, the problem is Google itself.

So right now I have a useless device, because adding to the wifi network isn’t possible anymore and so I can’t finish the installation process and upgrade the firmware. Please offer the solution.

[johnnyzero2]

*Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[L71]

Setting an earlier date on my iPhone helped me with the factory reset issue.

[johnnygiovannie]

What if I have followed your guide and recent my audio chrome?

[johnnyzero2]

   Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[TamTy22]

Thank you for all your hard work back up n working 🙏 🤲 

[Anonymous]

Chromecast updated but I can't cast? In googlehome it is showing with same picture on phone as tv but saying offline and won't allow me screen share either. Any advice? 

[Radhakrishna]

Solved: if you have already done factory reset.

I was able to update latest firmware by changing mobile date time prior to Mar 9 and tried to setup again using Home app from mobile. It was able to identify latest update and installed automatically 

[Carldisa]

Thank you I'll try

[Carldisa]

Unfortunately I reset the devi essere and non it is impossibile anello configuration

[Carldisa]

I reset the device and I am not alle torri riconvertire it

[Carldisa]

Sorriy t9 is a nightmare I tried to reconnect the devi essere after the reset without effect except an error message 

[Jootje69]

Probleem oplossen ! 

* zet de datum op het apparaat waarop je Google-Home-app teruggaat naar 1 maart

*ga vervolgens naar de Google-Home-app 

* zoek en verbind je chromecast 

* zet datum van je apparaat terug naar huidige datum

PROBLEEM OPGELOST. 

[jw1985]

Fixed mine this morning after following the reset steps posted by others here. Set my phone to 4th March and then added again in Home app.

[Kapa]

There is a solution!!

When I set up the Chromecast device from another mobile device or tablet and changed the date back to March 9th, the Chromecast restarted successfully and updated correctly. After returning to the actual date, everything is  working perfectly. 

[LSJ2025]

But you came up with the warning not to reset to factory settings first the day after the expiry of the certificates - how do you assist those of us, who intentionally made the reset in an attempt to correct the problem?

[lillis73]

Set your mobile date to 1 march, start the Google Home app and add it ti your wifi again. Then it should get the new update.

[trob1]

I tried this, it brought me further along (i actually got to the point where it gave me the code and things were looking good), but just at the last point, it still will not connect to chromecast...

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Heven]

Bonjour j’ai réinitialiser mon appareil en usine pouvez-vous m’aider merci

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cateluna]

It dosen't work...

[Olivia2019]

Cambia la fecha de tu android al 9 de marzo y desactiva la fecha autamtica

entra a Home y comenzará la actualización automáticamente después de 10 minutos lo podrás utilizar

[Lee12]

I already blady reset the Chromecast, what now!!!?

[Lee12]

What did you guys do!!!!!???