Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Adamtang]

 my Chromecast 3 was all fixed when back home not to restart or reset

[Bunt123]

My tv not connected with mobile.

Show authentication issue 

[Esteban1387]

Aún no logro conectar, me sale problema de autenticación... Cuánto tiempo más hay que esperar?

[Gbond2]

Cambia la fecha de tu dispositivo al 8 de marzo o anterior, intenta conectar el Chromecast nuevamente y realiza la instalación de forma normal. Después de eso, recibirá la actualización automáticamente. Cuando termine, solo pon tu teléfono nuevamente en la fecha actual.

Espero que ayude.

[Anonymous]

Not sure if this is already mentioned in the thread, but there's double failure here on Google's part because even the email they sent to Chromecast users about this problem ended up in spam folder... IN GMAIL!

Come on now!

[Mngimenez]

Hello, good morning. I factory reset my second-generation Chromecast, and then I got an authentication error. What steps should I take to get it working?

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally.

After that, it will get the update by itself. When finish, just put your phone back to the actual date. Hope it helps.

[Sudi]

Yes it worked..thanks a lot

[のぶこ]

リセットしてしまいました。

どうすればいいですか？

[9915770243]

9915770243

[PvD]

Mine is up and running again now. 

[Carolainepaixao]

Por favor corija isso rápido para garantir melhoras para nós 

[Ev6]

Working today at last.  Phew!

[MaiteEsc]

Si nos cuentas como lo has conseguido, sería estupendo para toda la comunidad. 

[Gbond2]

Cambia la fecha de tu dispositivo al 8 de marzo o anterior, intenta conectar el Chromecast nuevamente y realiza la instalación de forma normal. Después de eso, recibirá la actualización automáticamente. Cuando termine, solo pon tu teléfono nuevamente en la fecha actual. Espero que ayude.

[alessandratibes]

Pq não funcionada aparelho

[PärSunnemar]

I FOUND a way to update my Chromecast Audio that I had made a factory reset on.

i have a chromecast ultra, that have a rj45 network connector connected to my router.

I tried plugged my Chromecast Audio to that powersource, and after 20 seconds it showed up in my google home app.

Now it playes music again!

[AnthonyF]

Can't we force the update ? I saw a rollout procedure using activity manager to push the package com.google.android.gms.cast.settings.CastSettingsDebugAction

[PärSunnemar]

Yes, unplug the power for a few seconds and it tries to update. Repeat hourly till it works

[Oden]

What about those instructions if I've factory reset? My chromecast will not communicate with my phone still. Thanks, MD

[PärSunnemar]

If you are in a hurry, I got it to work this way:

Visit someone with a chromecast ultra. That power source that goes with have a rj45 connector. Just connect your chromecast, and when a network cable is pluged in from the powersource to the router, the chromecast will download the update. Takes 20 seconds. Now you can connect again.

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally.

After that, it will get the update by itself. When finish, just put your phone back to the actual date.

Hope it helps.

[Marty86]

Sollte der Chromecast auf Werkseinstellungen zurückgesetzt worden sein funktioniert folgender workaournd:

Datum des Handys auf 01.03.2025 stellen. Chromecast in der Home App neu hinzufügen. Hierbei bekommt der Chromecast die Zugangsdaten zum WLAN. Danach kann das Handy wieder auf die aktuelle Zeit gestellt werden. Der Chromecast holt sich in dann das neueste Firmware Update. In dieser Zeit leuchtet der Chromecast in der Home App Offline auf. Bei mir dauerte es ein paar Stunden bis er wieder Online ging mit der neuesten Firmware.

[Matita]

Estoy pensando muy seriamente en comprarme el Mi TV Stick, mucho más barato que el que ustedes han fabricado últimamente y quieren por todos los medios de que lo compremos. Con lo que han hecho dejando a millones de usuarios del Chromecast sin poder usarlo han logrado lo que igual no querían. Amigos y familiares me han dicho que han comprado el MI TV Stick de Xiaomi, visto lo que han hecho ustedes, y me dicen que es muy bueno. 

[Bert2Nimes]

Hi I unfortunately saw your message too late. How can I use my Chromecast again now that I reset to factory settings?

Thanks,

Bertrand 

[ivanleontru]

Before I have your notification Have already factory reset the Chromecast device. So what will happen in this case?

[Teerakiat]

I did factory reset on Chromecast 2nd and now cannot connect from Google Home, what should I do?

[ProtaPaolo]

Buongiorno. Sono in attesa di risoluzione. Ho ripristinato i dati di fabbrica. Oggi 15 Marzo 2025 ancora nulla.

[くそ]

さっさと対策すべきです

いつ対策してくれるか明確にして下さい

[くそ]

いつになるかな?

[Rorykeats111]

I can’t get my chrome cast working it’s been 4 days 

[gazzhome]

Please confirm when the fix will be completed as it is taking far longer than normal for the issue to be rectified 

[Daddyelvergon]

Chrome cast

[Anonymous]

通知が来る前に

デバイスを工場出荷時の状態にリセットをしたのですがどうすればいいですか？

[KevinAtHome]

>11.000 posts and nearly most of them total nonsense.

I would recommend a "read-only" thread by the Google Nest people with the necessary steps as any help in this thread will disappear in all these "doesn't work", "what can I do", "please help me" posts.

[johnnyzero2]

EXACTLY. There is a known fix to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page. 90% of the people posting here are saying "I've done a factory reset, now what can I do?" or " any update on a fix for people who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Pat_]

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@KevinAtHome wrote:

>11.000 posts and nearly most of them total nonsense.

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Plus heaps of insults from people who invested 40 bucks a decade ago and are still expecting 24/7 personal service.

[Epo1981]

When is the fix coming for the factory reset devices? I am stuck now!

[Waiting]

Me too.. awaiting a fix

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...