Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Egisto1000]

Pero si yo hice resetoe de fabrica? Cómo lo podrán solucionar. 

[Javigo2009]

En tu móvil pon que la fecha actual es 6 de marzo de 2025. Eso bastará para que vuelvas a poder conectar tu Chromecast a tu red wifi. Y ya sólo tienes que esperar a que Google solucione el problema.

[Tehanu]

¡Mil gracias, Javigo2009! Tan fácil y tan útil 

[Massimo2]

Grazie!!! ho fatto come hai detto ed ha ripreso a funzionare immediatamente. GRANDE!!!! meglio dell'assistenza Google

[Glamracket]

Tendemos que esperar un poco mas.

[Piosho]

Si restablecieron el Chromecast, la solución es desactivar la fecha y hora automáticas y establecer una fecha anterior al 9 de marzo (día en que venció el certificado). De este modo, podrán conectar el Chromecast nuevamente a la red Wi-Fi. Sin embargo, no transmitirá contenido hasta que Google lance el parche.

[Patriciaann1]

Hi, How do you deactivate

1?

[Ra_]

Funcionó. Gracias. 🥂

[paperinik]

Anch'io quando chhromcast ha smesso di funzionare ho resettato l'apparato riportandolo alla configurazione iniziale di fabbrica poi, quando é stata rilasciata la soluzione al problema, ho provato a mettere una data antecedente al giorno 8 marzo sul telefono e a riconfigurare chromcast, ma l'apparato non si connette comunque perché quando la procedura su Google Home cerca di connettere l'apparato alla rete WI-FI di casa non riesce ancora a comunicare con Chromecast. EMolto probabilmente servirà una modifica anche sull'app Google Home ...

[Yngridky0]

Como eu faço isso ? Minhas filhas querem ver desenhar , nem consigo comprar outro agora. 🥺

[Cocobeks]

It worked ! Gracias !

[axsadi]

Es lo mismo que estoy esperando pero dice que van a tardar unos días más 

[Tati23]

Puedes cambiar la fecha del reloj manualmente e indicar una fecha anterior al 9/3/25 de ese modo conseguirás que funcione al menos con alguna plataforma. A mi me funciona con Max y con Amazon prime sigue fallando netflix y Movistar 

[Poglander]

I believe you will need to power them on and connect to the Internet through Wi-Fi as well. They should update on their own once connected assuming audio devices connect similarly to how the Chromecast does. If you factory reset them when you took them out of service then other steps will be needed to allow them to get the update.

[Esgg]

If you wait long enough after the fix is released (check the top side of the thread with the latest info for when would this happen), then when you’ll plug it in next time, you’ll see a software update waiting to be installed. The approach is the same as it was in the past for new software update releases. Once the new update is installed, you’ll never experience the issue in this thread. 

[Anonymous]

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@Esgg wrote:

If you wait long enough after the fix is released (check the top side of the thread with the latest info for when would this happen), then when you’ll plug it in next time, you’ll see a software update waiting to be installed. The approach is the same as it was in the past for new software update releases. Once the new update is installed, you’ll never experience the issue in this thread. 

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[Anonymous]

step 1: manually set your smart phone date to Mar 8 (exactly Mar 8, other days won't work). step 2: connect Chromcast, on your phone open Google Home app, add device to go through setup process. the final stage, Chromcast will update (do not try the casting demo, wont' work)
step 3: go back to smart phone set the date & time to automatic (correct current date) basically, you only need to change the date back (to Mar 😎 & forth (to current) for it to work.

[Sreejithchanda]

it worked like anything as I did factory resetting of my device I can't able to connect to the device itself after following the above  everything perfectly working now..

[LenirJunior]

Se por acaso fizeram a restauração de fabrica no seu Chromecast, achando que iria resolver o problema, não precisa se desesperar, vai nas configurações do dispositivo onde está instalado o app do home e muda a data para o dia 08/03/25 essa data foi antes do bug geral do Chromecast, eu estou sugerindo fazer isso pq eu também fiz a restauração de fabrica, e não estava conseguindo configurar novamente devido ao bug mundial, porém quando coloquei essa data consegui configurar e ficar aguardando atualização do Google para voltar a usar.

[Pete90]

Ho provato ma se metto una data antecedente al giorno 8 marzo non si connette comunque perché Google Home non sente più il dispositivo Chromecast Ripeto Il problema non è dei dispositivi ma dell'applicazione finché non riparano o rendono di nuovo l'applicazione operativa non si va da nessuna parte ragazzi

[Jucrisoliver]

Como mudo a data? 

[Renatardeo]

O meu deu bug no domingo e seu

[Fabiana-Camargo]

O meu celular é IOS? Esse procedimento não dá certo pra mim. Tem outra dica por favor?

[Marcelo12345]

Tenta usar qualquer celular Android. Faz o procedimento depois desinstala o app e atualiza a hora do celular. Usei um tablet Samsung 

[JodeWayne]

Olá, da sim

apenas entre nas configurações do celular e pesquise “Data e Hora” daí você desativa a opção “Automaticamente” e pronto, agora é clicar na data e alterar o dia, sendo antes do dia 8, depois é só configurar o Chromecast, assim que terminar você pode voltar nas Configurações e ativar novamente a data e hora com a opção Automaticamente!

[DrPinotte]

Deu certo, obrigado.

[Claudiaaassssss]

Hola, gracias por el dato. No entiendo a dónde tengo que entrar cuando dices "va e. La configuración del dispositivo donde se instala la app". Debo ir ala configuración del wifi, del celular o donde?

[Anonymous]

De tu dispositivo Android. Solo pontas rl dia 08. Desativa lá coneccion del ⌚ con tu rede e pingas manualmente. Perdon pelo mal espanol

[juandvdarg]

Hola si puedes tomarte el tiempo para explicarlo, quisiera saber más detalladamente como hacerlo.

Muchas gracias 

[Anonymous]

Obrigado, amigo. Você é um amigo. 

[Ramia]

Did you change this date on the phone or in the app?

[Condor]

Ramia, you should change the date manually on the phone. Then from that phone you connect to the chromecast  and follow the procedure.

[rino58]

Grazie Condor , ho cambiato data su smartphone Android, 8 marzo 25 . Con App Home Google ha riconosciuto Chromecast, ho dovuto inserire password WiFi . collegamento OK . Successivamente ho dovuto riportare a data odierna il cell. poiche' mi creava problemi con siti internet . Grazie comunque .

[L71]

On the phone.

[Joyce06]

Muito obrigada! Me salvou aqui com sua explicação!

[Alves]

Eu fiz isso atualizei a data e deu certo. Reconfigurou, fez atualização e deu tudo certo, e voltou ao normal. Tô conseguindo assisti na tv agora. 

[Annesilva]

Funcionou!! Muito obrigada 

[Martin82]

Yo si lo resetie, mi pregunta es ya no va funcionar entonces?

[Condor]

Haz la prueba  de cambiar la fecha en tu teléfono manualmente a marzo 8 2025 (anterior a la fecha del problema) y desde la app de Home adiciona dispositivo, cuando te pida clave del wifi procura ingresarla manualmente y a todas las demas preguntas responde "no por ahora",  y asi logre que el chromecast se conecte a Internet, ya se ve el reloj con hora actualizada por tanto tiene conexión, ya transmitir videos si no se puede hasta que no llegue el parche de corrección de parte de Google, pero por lo menos ya esta en línea para recibirlo.

[Juandub86]

Lo probé y funciona. Se conecta al wi-fi. A esperar la actualización ahora