Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Aehebert]

When can we expect this to be fixed?? It’s been a week for me. 

[Atmaram]

Still facing this issue from last 3 to 4 days now

Why its taking so long?

[Jeetu672004]

Thanks all, setting up mobile with old date works for me to authenticate and configure the device.

[Nicoly]

Espero que seja o mais rápido possível, já não estou aguentando não poder usar mas 😭🥳🥳

[Attilio1]

Salve, io ho ripristinato purtroppo, in che modo darete informazioni? Tramite mail o altro?

[Attilio1]

Tramite email ho scritto non posta 

[mfelicetti1]

Imposta manualmente la data del cellulare al 03/03 e lancia la configurazione dalla app google home

[Turkestan]

Ahora en Argentina empezó a funcionar bien al fin

[MyM91]

Si lo restableció, que debo hacer?porque sin saber, yo lo restableci..

[IP2]

Cambia la fecha en tu móvil.

Pon una fecha anterior a 9 de marzo.

Configurar el Chromecast. Así conecta con la red wifi.

Después ya se actualiza solo.

[Maxxxx]

Ho seguito anch'io, si è reimpostato, aggiornato, riavviato più volte. É tornato efficace però solo dopo avere reimpostato l'ora corretta sul telefono. 

[Tripero]

Que novedades hay sobre los casos en que se reinicio de fabrica el chromecast? Sigue sin funcionar!!! Espero una pronta solución!!! 

[Alienplanet11]

Has there been a fix yet? 

[johnnyzero2]

Yes. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Bander1]

Es lamentable que una empresa de tal magnitud deje de dar un servicio de un producto por el que pagué una determinada cantidad de dinero y ahora me siento defraudado y estafado. La pérdida de confianza y reputación de Google espero que sea grande y gravosa para la empresa. Supongo que también será posible incoar una denunciar por negación de servicio...

[Yanickhb]

I did resetted it before redingote your message.

[johnnyzero2]

do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilma2]

Ok, put back the date on your device, Lets say 7 March, then try To Open the Google Home App and install the chromecast, it should work. and then reset the date in today, best of luck….

[Redroom]

Está restablecido de fábrica 

[johnnyzero2]

There is a known fix to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page. 90% of the people posting here are saying "I've done a factory reset, now what can I do?" or " any update on a fix for people who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Kiki1111]

Any news about this?

[johnnyzero2]

**Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[mtwickenden]

When will you have the fix ready for people who have just reset their chromecast. Dammed angry. 

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Hi, it appears a message showing, cannot authenticate  my chromecast 2 generation

[Andromeda]

That happened me yesterday, leave it connected until the update rolls on your device, it could be hours. I recover the signal and yesterday I was able to cast, but now I can't even the screen casting through Home app. I'm not going to do a factory reset just in case. 

[diego_]

How can I fix this problem if I reset my device?

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

You must await for the fix bug , its occurs at world height

[MateuszKlotz]

Re: Regarding an issue with Chromecast 2nd gen and Chromecast Audio (Google Nest Community Subscription Update) (Re: W sprawie problemu z Chromecastem 2. generacji i Chromecastem Audio (aktualizacja subskrypcji społeczności Google Nest))

[Jeetu672004]

Follow simple steps.

1. Just set your mobile date back to 8th March or before manually.

2. Open Google Home app

3. Configure device

Wait until it will configure and update firmware...

4. Once device setup done, change your mobile date back to auto option.

All set.

[Gherin]

Buongiorno, io come tanti altri abbiamo eseguito il ripristino, attendo di risolvere al più presto possibile. 

[LewisB2]

Here is how to reconnect your chromecast 2nd gen if you had reset it : 

1) Change the date on your phone as before the expired date certificate (march 9th 2025)

2) Go on your Google Home App

3) Reconfigure your Chromecast as a new one

4) Once the update is finish on your Chromecast, change the date on your phone as the automatic date

5) You shouls be able to use your Chromecast as before the march 9th.

Here i found a video explaning the differents steps : https://www.youtube.com/watch?v=sT3yWFrzRRo

[Aletc]

Merci à la communauté pour leurs bons conseils ! Vous devriez postuler chez google pour améliorer leurs services... 

[BucurescuIonut]

Hello 

[Ivonildo]

Me desculpe mas eu eu dei reset no aparelho acho que voltou a configuração original de fábrica

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[johnnyzero2]

***There is a known fix to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page!

Literally 90% of the people now posting here are saying "I've done a factory reset, now what can I do?" or "Any update on a fix for people who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cente]

SON UNOS CANALLAS

[DDELLUTRI]

What are you supposed to do if you factory reset your Chromecast?