Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[22988014163]

Parou de funcionar 

[Zhk]

Any timeframe for the fix? It is quite inconvenient to existing chromecast users…

[rvrecords]

Pleased to say my CC Audio is working again today

The fix has started to roll out

I even had a text message from Google Nest to let me know

[Arnit]

I want 

[Arnit]

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@Arnit wrote:

I want 

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[jometgmail]

How long will it take

[Anonymous]

E sobre a atualização para quem já fez a reinicialização no dispositivo?

[Anonymous]

Mudei a data, mas fica atualizando e não resolve.

[TimmySkinny]

Everything is working again!  

Thank you. 

Please ensure these devices continue to operate and consider reinstating the Chromecast line if devices, they are a valuable device.

[DeMuirs]

Hi all. Firstly, thankyou development team at Google for looking into this. It is greatly appreciated!!

Seeing a partial fix here. E.G. even though I have factory reset my Chromecast Audio, I can reauthenticate it if I use WIFI and obviously to do that, I must be on the same 2.4G network. However, previously my Chromecast Audio Would work after factory reset when using it on ethernet with an ethernet adapter. That said, once the device is reauthenticated on WIFI you can plug it into a USB to ethernet adapter and it will again work on ethernet.

Current known issues:

Even when the device is reauthenticated and back on the network, you cannot change any of the audio settings on it such as choosing the “Full Dynamic Range” checkbox or turn the volume up. That is because Google Home says “these settings are currently unavailable”. This happens if you are using wireless or an ethernet adapter where as previously this did not matter and all settings were available if you are connected to the same network. You can for now workaround the volume issue by asking the Google assistant to set the volume to ten for the device in question.

Also, you cannot create or add the device to any current speaker groups that you may have and currently I am not able to create any speaker groups in the Google Home app.

Finally, a long standing issue is that if you are using Chromecast audio devices in a speaker group and you ask Google to stream something that is only available on YouTube, and you as and end user don't know that when making the request, it will fail. What should happen is the audio should be streamed to the speaker group in question because it is audio. I suspect that the reason this fails is because Google assumes that users may wish to watch the visual content of the video. However, as lots of music, podcasts etc are available on YouTube, the audio should be streamed anyway.

Kind regards, Phil Muir

[DeMuirs]

Update. Checked my Google Pixel 7 Pro for app updates on the Play Store. Then, rebooted phone and I can now change audio settings and add speaker groups in the Google Home app.

Kind regards, Phil Muir

[DeMuirs]

Interesting. 2 of the 3 Chromecast Audio devices that I have here updated when connected to WIFI. The third one refused to connect and displayed the following error message:

We couldn’t Authenticate your Chromecast. If this happens then set the date on the device that you are using with Google Home before March 9th 2025. Then you will be able to get your Chromecast going again. Note: have since reset one of my Chromecast Audio devices and at this stage it is no longer possible to set-up one of these on ethernet after a factory reset. Hopefully Google may address this particular issue in the future.

Kind regards, Phil Muir

[Wangpail1979]

We already found the problem 1 from 3 Chromecast

not working, the 1 due to We already factory reset it 

and 2 Chromecast already fixed after update .

please help asap

[Gisa25]

Nach Werksreset am Handy das Datum vom 9.03. Einstelken, dann kann man Chromecast erneut installieren. Bei mir hat es so funktioniert. Danach ist das Datum am Handy wieder auf dem neuesten Stand, sonst geht es nicht. 

[oj2]

Hi Nest Team, what’s the latest? I performed a factory reset and cannot connect… Hope we can resolve this asap! I can’t live without my Chromecast 

[Gisa25]

Nach Werksreset am Handy das Datum auf 9.03. einstelken, dann kann man Chromecast wieder installieren. Bei mir hat es so funktioniert. Danach das Datum am Handy wieder auf aktuell, sonst geht es nicht. 

[IP2]

Cambia la fecha en el móvil anterior a 9 de marzo. Configura el Chromecast. Así se conecta al wifi.

[Ivy_Doem]

It’s back online! Thank you GoogleNestTeam

[TroyJ]

Thanks for the resolution, my three devices are back online (I hadn't done a reset).  Kudos.

[Rbees]

My chromecast problem is solved..I hope it will be same for rest of the users..thanks google team👍❤️

[mfelicetti1]

I had my chromecast gen 2 factory reset: today I set my phone calendar to 03/03 and did the pairing through the google home app. Chromecast updated by itself and is running again

[pmchevalier]

Will you send an email to inform us that everything is OK or do we have to look by ourselves for the info every day ?

[Abdallah88]

I did the factory reset what I will do now ? 🥲🥲

[Lucelano]

Vamos ver se resolve logo, uso todos os dias... 

[darrens1979]

Both my chrome cast audios are "offline" I haven't reset them other than a powering them off and on again. How will they receive the update if they are offline?

[Bichechoide]

Já sabem que a maioria restaurou o aparelho, foi uma das primeiras coisas que fiz. Precisam resolver o mais rápido possível.

[19rox82]

Io avevo ripristinato le impostazioni di fabbrica. Come posso avere una notifica nel momento in cui il problema viene risolto senza dover entrare nella Community?

[samthemacman]

I find it ironic that in the age of mass information and social media Google did not warn people in a more effective manner. All of us who reset our devices did what we were instructed to do in trouble shooting. We just reset the device and now this. Looks like it's time for Roku or Fire stick!

[Tommy12]

Do you know about how long it will be

[eu_leo_leitao]

Hello. Is there any news about those who have made the factory reset?

[IP2]

En tu móvil pon una fecha anterior a 9 de marzo. Así podrás configurar el Chromecast y conectarlo a la red wifi

[Gen2chromecast]

Still not working

[Tcharles]

O prazo pra solução desse problema é até quando? Já tem dias que está com esse problema.

Ajuda nós aí por favor.

[robbyex69]

I updated google chrome, and changed mobile date (08/03/2025) google crhome has updated and now it's ok!!!

[Rosko663]

And those who have done the factory reset, how will we know what to do?

[luizfrancojr83]

Ok estou com quase 30 dias co problemas... Quanto tempo mais teremos que esperar? Porque não fazem um recall e nos dão outro que esteja funcionando no lugar?

[Wishbone]

Wow!! Finally my Chromecast is updated and working like before.

[KhaledLahham]

I have done a factory rest couldn,t connect. Please fix ASAP.

[Bubba3511]

If you had acted faster in informing people then people might not have factory reset there devices  like me,mines been down now since last Sunday without a fix only got informed by yourselves Thursday by email which is pathetic!! I hope your going to replace the ones that have been factory reset if you can't find a fix??? 

[example666]

Жду............