Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[19rox82]

Adesso funziona! Grazie mille 🫶🏻

[TomTW]

You deserve all the kudos for this. Thank you!

[DanielleMez]

Ive tried this several times on both my Chromecasts & it fails every time 

[Anonymous]

Thank you, it worked for me.

[Roshan2]

Changing Date was a Bulls eye solution for Factory reset users like. Really guys thats really great....Google please take this solution which is really genius.

[Rebecs]

Worked for me 🫶🏻 tnx

[paperinik]

fatto seguendo le indicazioni di Johnnyzero2: dopo un primo tentativo andato male ed aver di nuovo riportato l'apparato ai dati di fabbrica finalmente, dall'app Google Home del telefono, dopo aver lanciato la configurazione di Chromcast, la procedura é riuscita a collegarsi all'apparato Chromcast e ad avviare la configurazione. Quasi subito é partito il caricamento della "patch" di google e dopo 2/3 minuti la procedura di configurazione é terminata regolarmente su google Home: il funzionamento di Chromcast é stato ripristinato regolarmente e sono in grado di trasmettere dal PC alla TV esattamente come facevo prima.

Grazie!

[Nancy1085]

jhonny sono riuscita a fare l aggiornamento,facendo cio che mi hai suggerito. Ma non riesco lo stesso a trasmettere i contenuti. Che devo fare?

[johnnyzero2]

Now that you've got it back online, you'll just need to wait for the firmware update fix to hit your Chromecast. 

Some have reported that you can sort of "provoke" the update by power-cycling your Chromecast - unplug/re-plug the power cable.

[Bb79]

Thank you so much! It s working now! Just change the date on the 8th of March and it s working 

[Lairac]

Obrigada 😊 Funcionou 👍🏻

[VAGO]

ch   

[Cente]

TIENEN PROBLEMAS CON SUS CEREBROS... FELICITACIONES POR TU TRABAJO Y EL DE TODOS AQUÍ. Y NO OLVIDEN ODIAR PROFUNDAMENTE A GOOGLE POR LO QUE NOS HIZO PASAR... SALUDOS A TODOS...

[Pauli11]

Thanks! Works great now 🙏🏻

[Ag9]

Ça fonctionne merci beaucoup 👍👍

[AASARMADI]

Sorry, I'm not familiar with these issues at all. Please, tell me how to reset my phone to March 7th?

[johnnyzero2]

For iPhone: Settings, General, Date & Time.

For other phones, Google it. 🙂

[Pec]

Fiz esse procedimento voltou sem áudio 

[SBMB64]

@johnnyzero2 I have followed and still not connecting 

[Ddlittle]

This worked for me. 

[Kp23]

Thanks, it works. Also got the update from 

 google. 

[Greasewolf]

GUYS!

This Literally Fixed it for me... 

I'm able to use the Chromecast like before...

All the apps working normally.

THIS LITERALLY WORKS. 🎊

(Don't know how long it's gonna be effective) 

[Anita78]

Yes this worked. Thank you 

[KleineAngel]

I have try this is not working My Google mini home will not connect to the internet

[rbradleywatts]

worked like a charm. Thanks!

[MarioCava]

Man, i owe you a coffee 

[Pec]

Consegui restaurar e está transmitindo, mas sem som 🥲

[PedroMarcus88]

Se conecto al wifi pero sigue sin funcionar. Sigue dando error y te deriva al soporte. Increíble que una empresa tan grande tarde tanto en una solución. 

[Anonymous]

I've done step 1 above, I then went to setup the Chromecast again, but it keeps searching saying that there is nothing there.  The Chromecast is plugged in also.

[johnnyzero2]

I promise you, this works. Some have reported multiple attempts required.

[Tektonic]

Worked! Thank you!

[NatsGoldy]

Thank you so much. That worked out! Totally agree. Google should pin that important info to the top of their page!

[Chakra_Khan]

I feel so dumb. How the heck does one temporarily change the date on our phone and how does that help?

[johnnyzero2]

You're not dumb.

It depends on your phone.

For iPhone: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to 3/7/25.

For most Android models: Settings, General Management, Date and Time.

[Gueri]

How or where we can change the date in a Samsung A23  device? 

[johnnyzero2]

For Android phones: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to 3/7/25.

[Gueri]

Done!!

[Gueri]

Omg!! It realy worked. 

Still not abre to conect but you said paciencia 

.how long it Takes to fimish the configuration?

[johnnyzero2]

It seems that they're actually rolling it out to everyone pretty quickly.

Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed.

[Gueri]

Ok.so now i can be able to see the pictures,  but can't cast my apps.

So can i plug out/in the cable?