Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Swisstony]

Please can you update on a daily basis. How long are we going to have to wait for a fix for this issue?  I'm missing my music. Thanks

[Divya77]

When can we expect the resolution still its not working it's so many days ofcourse we will perform factory reset as there was no message earlier when it was of 

[semeano]

I suspect they're going to take the easiest way out: pull the plug on all of these devices.

As long as they give my money back...

[中村]

届きませんでした

[AdrianaRc]

Sigue sin funcionar mi dispositivo!!!

[taynasilvatst]

O meu continua com erro pedindo para acessar ao painel ajuda .....como faço?

[ainedte]

I reset my device and I can’t conect again with the network 

[Mvtvev]

Any news on 2nd gens gaining access? 

[Robertomarchian]

Il mio chromecast continua a non funzionare. 

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO. FUNCIONA. NO OLVIDES ODIAR A GOOGLE

[FahadKhan911]

I reset my Chromecast and now it is not connecting me to Chromecast.kindly let me know what to do now?I want to run my Chromecast device as soon as possible.

[Samarone]

Hoje é dia 15/03/2025 as 17:40

Segue a dica que consegui no fórum... 

1- Altere a data do teu smartphone para 07/03 

2- Reinicie seu Chromecast, apertando o botão ao lado do aparelho

3- Abra o App Google Home e faça a instalação de um novo dispositivo Chromecast 

Após isso o Chromecast vai atualizar e só seguir as informações na tela do celular. 

Espero ter ajudado, deu certo aqui. 

[Nay90]

Still not able to connect

[Maisa]

Eu acabei redefinindo de fábrica o meu, e até o momento não consegui conectar 

[Zoyx]

My Chromecast needs to be set up so it can connect to my wifi. Device Utility doesn't work on my Pixel 8 phone. Any workaround for this?

[ElTacos]

Manually changing the date of your pixel 8 (to march 7th) before retrying the setup with Google home is a working solution 

[ApoloPE]

Quem tem iPhone ou iPad e restou o aparelho, consegue conectar ele na internet, basta voltar a data para dia 8 de março por exemplo. E adicionar ao Google home, com isso ele vai baixar a atualização e voltar a funcionar.

[AlineFabiana]

Precisamos  da correção com urgência 

[Ronita2025]

Reiniciei em configurações de fábrica e não está validando, vem mensagem para contatar o suporte 💔😖🥹💐🙏🏻🙌🏻🤞🏻

[Mickster]

I did do a factory reset on my generation 2 chromecast before I found out about the problems please advise what action I should take to resolve the problem

[rlarmer]

Still not working and I can't talk to an actual person. Very frustrating.

[Gualurdo]

Ya recibio la actualizacion. Funcionando.

[Anonymous]

so one other people who did a factory reset going to get help?

[Analivia1]

Nn estou conseguindo configurar 

[Hurryup]

Its been a week now and I still can't use my chromecast. 

A bit disappointing that you didn't tell people not to factory reset as soon as it happened and not days later, when all the help articles say to do so.

[Susiefitler]

I did factory reset prior and mine is still not working 

[bandyjr]

I was able to get my Chromecast Audio device back operational by using a USB Ethernet adapter instead of a wifi setup. I had the issue and attempted a factory reset which caused me to be locked out of initializing my device again. The Ethernet adapter allows bypassing the WiFi authentication issue. I used the TVxStream USB Ethernet adapter on the Chromecast Audio to do this. 

[ROSA3]

Hi Google,

No consigo reactivar mi Chromecast gen2, el cual fue reseteado de fábrica.  Este equipo yo lo compré en otro país y lo estuve utilizando de forma normal desde el 2014, pero desde el 09marzo el error que me sale es: 'ESTE EQUIPO FUE DISEÑADO PARA OTRO PAIS, ES POSIBLE QUE NO PUEDA ACTIVARLO' ... 

¿significa que ya no podré usarlo???, por favor ayuda, SOS

[RB5000]

I had reset my Chromecast. Eagerly awaiting the fix for this case.

[Raghav08]

I have factory reset the Chromecast NC2-6A5 device please role of a solution at the earliest.

[Leneloo]

I have Chromecast with Google TV and nothing working as yet.

[Kut]

まだ事象は改善されないのでしょうか

[Kut]

更新でき認証できました！

[Profex]

Iam still not able to reconfigure my chromecast audio

[Aimeejane9300]

How am I able to update if the device is at factory settings??

[ahmedaboulenein]

Here is the fix: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Radhakrishna]

Yes, change date in mobile where you have Google home app and do the initial setup process.

Note: Date should be before Mar 8th

[Saratarek]

I do factory reset before see this 

For 3 days it's not connected

[narendrasoni]

When?

[Cuey27]

still doesn’t work.. reset it and everything.  Any help?