Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Risziu]

Solucion para los que Reiniciaron de Fabrica Chromecast

1. Cambiar la fecha de tu smartphone o tablet al 3 de marzo

2. Iniciar la confogiracion normal desde la app Google Home

3. Reestablecer la fecha en tu telefono o tablet.

Listo. Ya debe funcionar bien tu Chromecast

[Garand12]

Changed the date and time added chromecast but nothing will cast what do I do now? 

[jrjrbarrosgma]

Precisamos de uma solução rápida já se passou muito tempo sem uma correção 

[nauman]

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@GoogleNestTeam wrote:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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I did a factory reset. Will wait patiently.

[nauman]

I did a factory reset. Will wait patiently.

[JGB007]

Day 6 and I am extremely disappointed this has not been fixed. Makes me wonder what in the heck is going on because for a company your size this should not be that hard. 

[Crystal_Sharp]

I have two Chromecast devices, one in LR and one in BDR and both without same day. (Last week) I tried maybe ways to resolve the issue and even contacted y'all for help but y'all told me to factory reset which I did, with no luck. I was also recommended to unplug them completely for awhile which I did with no luck. Now I see this. So what do I do now to fix the issue? Please help. 

[geancarlo_jd]

everyone here did the factory reset? 😖

[Marta29lima]

Meu chrome cast parou, preciso que tenham mais urgência em solucionar este problema!!!

[Anonymous]

Pls chexk as i have the old version of Chromecast device 

And also can't work

[slk0h]

any news for people who did try to reset/re-setup their device?

[Marta29lima]

---

@GoogleNestTeam wrote:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

---

Aqui no Brasil parou total, solucionem isso logo!! 

[Ups]

What if our device wasn't plugged in then? There should be a way for us to select to fix once it's plugged. I took mine on vacation for a week and all this happened in my absence. After reading this, I plugged it back in but now what?

[Kartu1]

Hi… so I did the reset in the app and everything can’t put it in my app for devices.. please try to fix it soon… it’s really frustrating. Thank you 

[Misterboris]

Appreciate that you’re working to resolve this issue, but it’s been 6 days. I’m betting most people tried the factory reset first . That’s the go to fix for most issues. Because there was no communication with users, it’s compounded the situation. Very disappointing. 

[Anonymous]

Confermo! La procedura consigliata da alcuni utenti per ripristinare un Chromecast resettato alla impostazioni di fabbrica e che indica di cambiare la data al proprio device, funziona.
Ho cambiato la data al mio iPhone, da Impostazioni/Data e ora/ disattiva automatica, e ho impostato data 5 Marzo 2025.
Dopodiché ho effettuato la normale operazione per aggiungere nuovo dispositivo Chromecast da Google Home e l’aggiornamento è partito subito.
Trovo incredibile che gli ingegneri di Google non abbiano suggerito subito questa strada! Incredibile!

[Anonymous]

I confirm! The procedure recommended by some users to restore a Chromecast reset to factory settings and which indicates to change the date on your device, works.
I changed the date on my iPhone, from Settings / Date and time / disable automatic, and I set the date to March 5, 2025.
After that I performed the normal operation to add a new Chromecast device from Google Home and the update started immediately.
I find it incredible that Google engineers did not immediately suggest this path! Incredible!

[Volkarien]

Changing the date on Mobil phone, to before 8 march, allows me to configure the Chromecast. Saw a video on yt

 https://youtu.be/sT3yWFrzRRo?si=rst5ifRGq2gEdHo_

Regards

[Ricardogranja]

Não funciona desde dia 11/3

[Megellen123]

To everyone that factory reseted there device, I may have fix for you. (This worked for me) on your phone/ device that has the Google home app on it, set that device's date to any date before march 9 (I did the 2nd of march) and then connect your chromecast to your home app.  It should connect and get the your chromecast connected to wifi where it then can update.  This fixed my chromecast.

[2yna]

Hola buenas, pude conectarme al dispositivo, pero no me aparece que se conecto al wifi en el tele. Aparecen las imágenes de Google, pero aún no me sale para transmitir 

[Fanny76]

It doesn’t work for me because of reset factory. Please let us know as soon as possible the solution.

[Gingerob]

Why not workout the bugs before creating an update. I cant use my chromecast at all now.

[Gaby_lola]

No sabía de este problema de todos los dispositivos y reinicie de fabrica el Chromecast ahora ya no me deja configurarlo de nuevo? Que hago??

[Hannacir]

Pon tu teléfono con fecha anterior al 8/3/25 y prueba configurar,aparece el dispositivo pero sin poder lanzar Luego espera a que actualice volviendo A poner la fecha de hoy en tu teléfono y funcionará. 

[Kaell]

Kaell8556

[Kaell]

Kaell8556

[Kaell]

Kaell855696

[Hannacir]

Los dos dispositivos que tengo, ya están actualizados y funcionando perfectamente. Gracias!! 

[Andrepelloso]

Please, I need support. My Chromescast doesnt work for a week.

[Radhakrishna]

Change mobile to back date. i.e. before Mar 9th and try to reconnect with Google home app. 

This will work for both with factory reset and without.

[Wemmys]

May I say,I'm very surprised you haven't fixed this yet.alotcof very upset people who use your devices cause they don't have a smart t.v

[Pattomachado]

Como para que año se soluciona? Así se si sigo pagando netflix o no

[Alexandresperan]

Oq vou fazer quando vai liberar isso pra eu poder estalar denovo

[Kamino04]

I have factory reset, please help with those instructions. Than you 

[Radhakrishna]

Change mobile to back date. i.e. before Mar 9th and try to reconnect with Google home app. 

[jjasond]

Has progress been made on the fix for those that factory reset their devices? Thanks.

[Nest75]

Yes, progress made and it is working 

[Radhakrishna]

Change mobile to back date. i.e. before Mar 9th and try to reconnect with Google home app.

This will work for both with factory reset and without.

[Viwi]

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