Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[PareshGajeshwar]

Any further update in this?

[Eye-beard]

Google should pay us for figuring out the solution for factory reset devices. 

The community solved the factory reset issue before google give the solution to this matter.

There are numerous responses how to but google still doesn't want to pin any of them or just rewrite a solition.

[Dilip1313]

Hi, the fix for reset is on this link. It works!!!

@rgold @Pradeep3125 

[Dafuq]

How is progress?  I reset my device unfortunately.  

[Arno2]

 Still not wirking on My chromecast vidéo and audio gen2 😞

[伊集院]

既にリセットしました。

[11abazs]

anda logo 

[adi24296]

All my paid app subscriptions are going to waste. Google, you are literally causing me financial loss. You guys need to fix this asap

[Poofox]

**bleep**, I already did a factory reset. I hope y'all can fix it. This is the only trouble I've ever had with my ChromeCast

[GlennFeit]

I have three Chromecast Audio device. I factory reset two before I saw the warning here.

On Friday, the fix came through for the one Chromecast Audio device that was not factory reset.

Today, I was able to fix the two remaining Chromecast Audio devices!

By manually adjusting the date on my phone to the day before the Chromecast's security certificate expiration date (March 9, 2025, the root cause of the problem) I was able to set them up, allowing the firmware fix from Google to install.

All of the (3) Chromecast Audio devices are now operating beautifully!

[Kainet]

Still having no luck with the chrome cast g2.

this is starting to feel like a  bug that will require a new purchase …  iPhone like. 
not happy 

[Ozzyrob]

I did a reboot not factory reset and home finds chromecast but won't set up ..gets communication error

[GlennFeit]

I have three Chromecast Audio device. I factory reset two before I saw the warning here. 

On Friday, the fix came through for the one Chromecast Audio device that was not factory reset.

Today, I was able to fix the two remaining Chromecast Audio devices!

By manually adjusting the date on my phone to the day before the Chromecast's security certificate expiration date (March 9, 2025, the root cause of the problem) I was able to set them up, allowing the firmware fix from Google to install. 

All of the (3) Chromecast Audio devices are now operating beautifully!

[terru]

😂

[Sakalan]

You said that the fix should be release over the next few days => few days for you it’s 4 (currently), 5, 10 … 30 days ???

[Anonymous]

To work, you need to set your date on the phone to a date before 9 mars, then You can set up the chromecast and it will download the new update. It worked for me.

[ripnbud]

The tip to reset the phone clock to March-5 worked just now, ~8gmt 2am PDT seattle.  Be sure to reset the time back to automatic after the update finishes, otherwise the audio wouldn't cast.  Happy now.

[Noor2]

How come my Chromecast is totally dead now? Like no light anymore. Is this a common thing with this worldwide issue?

[Nishajk]

The chrome cast device is not connecting with the TV. Casting is not working and showing as outdated version.

[Anonymous]

You can set your date on the phone to a date before 9 mars, then You can set up the chromecast and it will download the new update. It worked for me.

[Windgosurf]

My 4 devices still are not working.. please update

[Tommy13]

Hello

I reset Chromecast and now I can't install again. I waiting for help with this issue. 

Thank you

[Anonymous]

set your date on the phone to a date before 9 mars, then You can set up the chromecast and it will download the new update. It worked for me.

[Hanc90]

I factory reset it trying to sort it last week. Help

[Anonymous]

For those who did a factory reset on your chromecast, set your date on the phone to a date before 9 mars, then You can set up the chromecast and it will download the new update. It worked for me.

[ajsamit]

Thank you so much, it worked!

[Nimitha]

Rested devices Solutions. Please 🙏 🙏 🙏 🙏 🙏 

[Lillylibellule]

C est long et pénible quand pensez vous résoudre ce problème 🤬🤬🤬

[Goodboy12345]

For those who have reboot your chromast, set ur date on the phone to a date before 9 mars, then You can set up the chromecast and it will download the new update. It worked for me

[Anonymous]

Thanks man. You are gold! Worked for me too!

[Anonymous]

Thank you very much!! It worked!! 🥳🥳🥳

[Williambarnett]

Come on Google why fix something that isn't broken

[Anonymous]

And for us, those who did a factory reset? Any solutions yet?

[setulmishra]

I did the reset. What should i do now mates?

[Swathigarikipat]

My chromecast problem was not solve

[Anonymous]

When setting the date on your Android device to 8th of march or earlier you can setup the device. It will update and after you can set your date back to normal. Everything will work as before.

[Crissywhiskers]

I don't think my android device allows me to change the date and time 

[19877891]

I already did factory reset. When this issue will be fixed?

[Willowisp28]

When are you going to sort the issue out?

And how are you going to go about compensating your customers for this grevious error - as I'm sure you'll agree that your customer service has been distinctly lacking along with your communication skills!? 

[shivnayak]

It’s been a week from atleast I got to know about it.. when will this get resolved??