Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Kephren]

It’s a joke ….🤬🤬🤬….help…!!!

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices and are working on a fix. Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible. Thank you for your patience.

[johnnyzero2]

** If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Maitenaportillo]

Lo resetee de fábrica sin saber que no iba a funcionar más, por favor solucionen este problema 

[johnnyzero2]

** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Blidia]

Infelizmente redefinir as configurações. E até hj aguardo. Hj faz uma semana, e nada de resolver Google 😔 

[johnnyzero2]

**      If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[zewdu]

I already have factor resets my chromecast what will happened? 

[johnnyzero2]

*    If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mb21uk]

Everyone who has reset their bricked Chromecast needs to understand that you cannot just wait for a fix to be downloaded to it over the Internet because resetting it caused its connection with the Internet to break.  You need to help yourselves by following the procedure many people have already explained here in this thread  (which you will need to find and read), and help yourself to getting your Chromecast back online. Then Google will heal it.

Please don't keep asking questions which have already been answered because you are too lazy too actually read what others have written in order to help you.

[johnnyzero2]

Exactly. Use your god-given eyes people, and read!!

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[J1103]

Nogmaals bedankt 

Johan België 

[Anonymous]

Buon giorno, ci sono novità per chi aveva ripristinato i dati di fabbrica nel tentativo di riavviare il dispositivo?

[johnnyzero2]

->If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Bikerbabe3939]

This is very inconvenient for households sadly. I have 3 Chromecasts that stopped working over a week ago. So my children and I are without tv. Bad week for them to be going out with spring break around the corner.  By the time I found this group which is giving answers, I had already tried everything I could to get them working, including resetting them without any luck. Google should be doing something for us for the inconvenience

[johnnyzero2]

*  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[J1103]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

Deze link gebruiken. Je datum smartphone terug zetten naar 8/3 en je kan alles terug opnieuw installeren. Wachten tot hij volledig is geupdated daarna. Datum kan je terug zette na installeren, tijdens update. Bij mij een 2 tal dagen. Nu ben ik terug aan het streamen dankzij een zekere johnnyzero2.

Belgium Johan 

[SD11]

Unable to open devices as the same authentication message comes up and prevents any further access to the device 

[Fiarel]

Change date in the phone to anything before 8th of march

[johnnyzero2]

      If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[1396]

不具合が起き,すぐにリセットをしてしまいました

いまだにつながりません。

早く対処してください

[johnnyzero2]

*  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[J1103]

Hallo, 

Sinds vandaag werkt mijn chrome terug. Nogmaals bedankt.

Google een standbeeld voor deze persoon. Kijk maar hoeveel personen geholpen zijn ondertussen. En eigenlijk een simpel trucje noem ik dat. Terug gaan in de tijd. Technologie houd alles in geheugen. Begrijp je 👉😂

Thanks friend

Belgium Johan 

[Israa]

I already performed a factory reset before i know the issue what should i do now 

[Fiarel]

If you’re one of those people who accidentally reset their cast device to factory settings, here’s what you need to do:

1. Change the date on your phone to any day before March 8th.

2. Add the cast device to your home.

3. Most importantly, configure it to work with your Wi-Fi network.

Once that's done, you can set the correct date on your phone. The audio cast still won’t work immediately, but it will start checking for a Google update. Once the update is installed, it should work as usual.

[johnnyzero2]

More detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Marta29lima]

Nem acredito que depois de dias, finalmente tive meu problema resolvido. Para quem reiniciou o aparelho assim como eu, basta alterar a data do seu smartphone para o dia 7 de março, só assim você conseguirá reconfigurar o chrome cast e receber as atualizações.

[Wolf1301]

07 Março 2025, só isso

[Samira1]

No.conecta mi chromecast dice que no se puede autenticar

[Wolf1301]

Não consigo configurar o Chromecast já reiniciei e ele não reconhece 

[Gbond2]

Mude a data do seu dispositivo para 8 de março ou anterior, tente conectar o Chromecast novamente e faça a instalação normalmente. Depois disso, ele vai receber a atualização automaticamente. Quando terminar, basta colocar o seu telefone de volta na data atual.

Espero que ajude.

[Sallybest]

I did factory reset. But did fix the problem by setting my phone back in time to 7 mars. 

Now the chromecast works again 🙂

[Samira1]

Ya tenéis solución? Mi chromecast sigue sin funcionar

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

***Google REALLY should pin this information to the top of this page.***

[Annoying101]

This is bull**bleep**! It’s been days without a fix. Do better. 

[johnnyzero2]

->Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Smirhs]

Por favor enviar actualización urgente estamos sin poder nada puesto que no se vincula al ser restablecido de fábrica Arreglen lo por favor Muchas gracias # 

[johnnyzero2]

--->Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rubi_Gonzalez]

Sigue sin funcionar, hasta cuando??

[vinibalan]

So what’s the latest update? It’s been awhile and I still can’t connect to my chromecast.