Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[ahmedaboulenein]

See: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[GabrielaGols]

I'm waiting for updates about who already reset the device during the trouble

[Endless]

the chromecast has be factory reset, I cant access it at all to fix it. Can you please put a public notice up when the fix for that situation becomes available.

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally.

After that, it will get the update by itself. When finish, just put your phone back to the actual date.

Hope it helps.

[Anonymous]

Fantatic! It works and I did'nt do a thing!! Thanks Google!

[DiegoStec]

Infelizmente por não ser notificado e não ter obtido nenhuma notícia dessa atualização, a primeira coisa que a pessoa faz é justamente reiniciar o aparelho achando que é algo na conexão, e agora por falta de comunicação antecipada, passamos pelo constrangimento de ter que esperar pra ver se algo pode ser feito nesse caso. Até lá o aparelho fica totalmente obsoleto, ainda sim é a primeira vez que acontece em anos de utilização, e é um aparelho excelente! Apenas a falta de comunicação antecipada foi o real problema aqui.  

Obrigado 

[Cente]

cometieron una falta imperdonable... y los mismo que quieren desarrollar la inteligencia artificial... estamos perdidos. has esto. retrasa la fecha de tu tableta al 7 de marzo desde configuración deshabilitando el horario automático. Reinicia desde cero una casa nueva... luego que actualice y vuelva a funcionar regresa el horario actual.

[Gbond2]

IF YOU DID A RESET, follow the steps:

Change your phones date to 8th March or previous;

Try to connect to your Chromecast via home;

Finish the installation as before the firmware trouble appear;

The device will get the new firmware update by itself once it gets internet connection.

Once you finish, change your phone date again.

It works for me!

[OlderThanDirt]

This morning, the fix reached my Chromecast Audio, and for those confused about how it's going to work, I'll describe what I found.  I'd removed the device from my Google Home but had not done a factory reset.  The bug caused the device to disappear and prevented me from adding it back.  I checked my WiFi hub and found that I had an IP address for it, and used Windows Command Line to "ping" the device and received a response, so I was comfortable waiting for the fix.

This AM, when I went to Google Home, I found the device listed as a "local device", and was able to move it to the correct room in my house (Deck), and cast to it as usual.  It was not necessary for me to unplug and plug it in again to receive the update, or do anything except get it into the right room.

[Chr2000]

Stats on support if it has been factory reset 

[Subij2025]

Subij2025

[Northernsouther]

Still not authenticating, did not factory reset, tried reboot. It's now Sunday. Thanks.

[Vmx]

Here’s a clearer and more professional way to phrase your sentence:

Can you provide an estimated date for the solution for those who performed a factory reset?

[J1103]

Dit heeft mij enkele dagen gekost, te weten gekomen, via een bericht van johnnyzero2. De datum van je toestel smartphone terug zette naar 7/3/25 en alles terug opnieuw installeren, en dan rustig afwachten tot hij volledig geupdated is. Je tijd datum kan je terug zette ondertussen. Mijn chromecast werkt terug ondertussen.

Belgium Johan 

[bradchen13]

Im unable to re-add my device after removing it before seeing this notice. Is there any update?

[Rodrigo_Almeida]

I performed a factory reset and used a workaround to solve the problem. I set my smartphone's date back to March 6th, then cleared the cache and data of the 'Google Home' and 'Google TV' apps. After that, I was able to connect, and the Chromecast successfully updated its firmware.

[Ani_Roy]

I have already performed a factory reset, and it is not connecting yet. Please provide a solution. 

[Luizaaparecodas]

Aquele horário logo 🔥 

[Luizaaparecodas]

Ficar e da feira 

[Anouk1]

Any updates for chromecast users that performed factory reset?

[Rtmaciano]

Olá, 

Ontem eu mudei a data do meu celular para 01/03/2025, consegui configurar novamente meu chromecast.  Daí funcionou. 

Hoje não está funcionando mais 😡

[Karina11]

O meu continua a mesma coisa não consigo concluir a configuração 

[Gbond2]

Mude a data do seu dispositivo para 8 de março ou anterior, tente conectar o Chromecast novamente e faça a instalação normalmente. Depois disso, ele vai receber a atualização automaticamente. Quando terminar, basta colocar o seu telefone de volta na data atual. Espero que ajude.

[mgiuff]

I did factory reset. Now I cannot setup the Chromecast device. What do I do?

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally. After that, it will get the update by itself. When finish, just put your phone back to the actual date. Hope it helps.

[DyVa]

I still can’t connect my Chromecast and my other devices has disappeared from the app (even though they work from other apps as Spotify)

[Northernsouther]

Thanks community re changing date, it worked, woohooh!

[Klmns2025]

but do you think this trick will work if the device was reset?

[Halostarc]

So how long is the fix going to take for those of us who did a factory reset?

[MumTheMightyGod]

I hope this helps ..I followed advice from previous community member 

I had already factory reset my chrome before being warned not

So this is what I did ...

I changed date on my android phone to 7th March .

I searched for cast device through home again and it connected to it easily again. 

Had a little weird back and forth where it said it hadn't connected yet it had on the TV .

The Chromecast started an update which also stopped and started but I let it do it's thing and it completed and restarted itself.

I did a hard reset/reboot on my phone (you know,where you hold the on/off button for ages and then reset)

I set the time and date back to automatic in settings on my phone.

This seems to have fixed the cast problems and am very happy to have my chrome cast back again ,I didn't know how much I would miss it .

Hope this helps 

[Anonymous]

I did the same and it works perfectly!! 

[Tiago39]

Qual o prazo para solicionar aqueles que restauraram o aparelho?

[Motiwalamoiz]

Got mine working. Thanks guys. 

[Chromecast4651]

Gracias espero nos resuelvan pronto

[Titofy]

moi j’en ai 3 que j’ai réinitialisé car je n’avais pas l’information qu’il ne fallait pas le faire. Maintenant aucune ne fonctionne, franchement ce n’est pas très sérieux 

[Samarone]

Hoje é dia 15/03/2025 às 17h40

Segue a dica que consegui no fórum...

Meu aparelho Chromecast 2 Geração

1- Altere os dados do seu smartphone para 03/07

2- Reinicie seu Chromecast, apertando o botão ao lado do aparelho

3- Abra o App Google Home e faça a instalação do novo dispositivo Chromecast, Após isso o Chromecast vai atualizar e basta seguir as informações na tela do celular.

Espero ter ajudado, deu certo aqui.

[Kbth1982]

Reestabecí mi chromecast y no lo puedo hacer funcionar, qie debo hacer

[Christophe83]

Réinitialisation a était faite comment faire 

[EugenioDevars]

I reset my device during the troubleshooting process and now don't let me configure it, please Let me know when the solution pop up.

[Betzabeth]

Olá,  boa tarde! Vcs deveriam ter avisado,  agora estamos sem o aparelho funcionando,  temos crianca pequena querendo assistir e não pode, resolvam quanto antes