Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[anabeatriz1]

OI EU JA REDEFINI POIS NAO SABIA... Agora não está entrando em nada fica pedindo pra entrar em contato com o pessoal fo chome cast 

[Giseledall]

Por favor preciso que resolva logo, existe previsão de regularização? Se não tiver, preciso trocar

[vlrushby]

How can it be connected when Chrome cast is not responding. For THE UPDATES?

[Iamme1977]

Hello, what's going on? We need an update actuallybwe need it fixed. This is taking way to long.

[Jmaltez]

Can you do factory reset only what I need

[nene0622]

もう1週間経つのにGoogleキャスト使えない。使えなくなってから、すぐリセットしちゃったよ。リセットした人ももう一度使えるやり方、早く教えて欲しい。

はやく

[Faridn]

When Will resolve it?

[Natiafonso]

Realmente es un tema que no puedan solucionar esto rápido, hace varios días que estamos sin servicio y nadie se hace cargo ..

[Huepaz]

Los que tiene iPhone vayan a la App Store actualizar Google home antes tener abierto chromecast en el TV una vez la app actualice enlacen su chromecast en la app otra vez y el se actualiza también no importa si lo había reseteado de fábrica ya lo arreglaron lo acabo de hacer y funciona perfectamente 

[natha]

Já restaurei e mesmo assim não consigo configurar 

[DomEtienne]

Please fix the problem, I did not see this page until now and I perform a factory reset. That means that my Chromecast will not gonna be fixed? I've been like this for over two weeks

And how do I recibe updates for when the problem is fixed? If it is…

[johnnyzero2]

Update:

Some users have reported here that Google has just released a new version of the Home app (currently for iPhone only) that addresses the "factory reset" hellscape that many are experiencing. I can see that there is a new version on the App Store from today 3/16, but I'm an Android guy so I can't confirm that it actually fixes this issue. That would be great. If true, then the answer is as simple as updating to the latest version of the Home app and then using it to re-setup your Chromecast.

Also, if true, I assume they'll be releasing the Android version soon.

[MikkeP]

This worked for me. Thanks. 

[J75]

Necesito un código de 11 dígitos para reestablecer el funcionamiento del chromecast

[J75]

Necesito un código del fabricante de 11 dígitos para empezar a usar el chromecast

[Danielamelina12]

muchas gracias. Espero sus novedades, ya que lo utilizo a diario.

[Arely1]

Sigo sin poder conectarme, ya lo e reestablecido varias veces y simplemente me marca error 

[PatricioPonce]

Cuánto tiempo más debemos esperar la solución?

[Anonymous]

I've got it working now and I went through factory reset. Someone in here wrote that changing the date could make it work.

I set the date back 1 month and was able to connect to/setup both my Chromecast and Chromecast Audio devices. The setup failed at "Before you use Google Assistent" screen. I went back (and left setup) but after closing Home completely, setting date to NOW and opening Home again, the devices showed up as LOCAL and I could then define name, add to rooms etc.  

[SharonE]

Still waiting 

[Francklim]

O meu eu redefinir de fabrica como fazer agora não funciona mais meus aparelhos só funcionavam como ele 

[Anabela]

Hace 5 días que estoy esperando..ya ni se que hago mal...si siempre me anduvo sin problemas 

[MikkeP]

Do you have a target date for a solution for those users who have done a factory reset?

[Ángelff]

Bueno

[Gonuruguay]

Still with the problem because of factory reset, do you guys have an aproximated day for solution? It's been an entire week already 

[FahadKhan911]

Try another method.

Just change your smart phone/iphone/tab date to 1st March 2025 and then connect chromecast..after connecting to Chromecast it will load an update form Chromecast and will connect to your wifi then you will be able to watch anything you want.i tried on my side and its working for me.

[christyy107]

Are you still working on this problem?

[AdilMalik]

For a device that doesn't hold any user data or logins, it's quite logical to reset instead of troubleshooting the issue on internet. I am sure I am not the only one who did reset the device. Please provide a fix, I have not been able to use the device for 1 whole week now.

[FahadKhan911]

Try another method.

Just change your smart phone/iphone/tab date to 1st March 2025 and then connect chromecast..after connecting to Chromecast it will load an update for Chromecast and will connect to your wifi then you will be able to watch anything you want.i tried on my side and its working for me.

[TessMitch]

Oh wait. It looked like it was working for a minute and now it's gone and can't find the caster at all 😔 

[Simtex]

I reset not understanding issue plz advise when issue is resolved as I’m without tv and having to use phone or laptop. 

[FahadKhan911]

Try another method.

Just change your smart phone/iphone/tab date to 1st March 2025 and then connect chromecast..after connecting to Chromecast it will load an update for Chromecast and will connect to your wifi then you will be able to watch anything you want.i tried on my side and its working for me.

[TessMitch]

OMG! It worked! Thank you Thank you Thank you!

[GoneFishing58]

Okay, so I bet more people have performed a factory reset than not.  Google, you are better than this.  Please send the fix ASAP for those of us who have completed a factory reset on the 2nd gen Chromecast.

[Anonymous]

Infelizmente eu resetei  meu Chrome, tomara que ele funcione em breve

[DipsBarua]

UPDATE:

I had performed factory reset and thus it wasn't working since the outage. Just last evening, 16th March ( India time), it's working all of sudden. All these days, it was plugged in and connected. The device is appearing in the home app now as well and available for casting.

Note: Few times, the device was showing default Google Screensaver photos but the device itself wasn't showing up in home app.  

[Nathalialima]

Olá boa noite! Alguma resolução pro caso? Restaurei de fábrica! Obg

[Leo_Fran]

And the solution is...???

It's been a week already...

[TobinRoss89]

Gonna switch to a Fire Stick real quick. Pissed.

[fabipard33]

Necesitamos una solución rápida! Yo reinicié el dispositivo con la configuración de fabrica y hasta ahora no pasan una solución!!!