Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Davallec]

Sigue sin funcionar...

[johnnyzero2]

>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

(possible) NewsFlash:

A few users have reported here that Google has supposedly released a new version of the Home app (currently for iPhone only?) that addresses the "factory reset" catch-22 hellscape that so many are experiencing. I can see that there is a new version on the Apple App Store from today 3/16, but I'm an Android guy so I can't confirm that it actually fixes this issue (and the changelog isn't specific about which bugs it addresses). If true, this will be a much simpler solution than the well-known "date" workaround, especially for non-technical users. The solution would be as simple as updating to the latest version of the Home app and then using it to re-setup your Chromecast.

I'd like to hear from other iPhone users here if this is indeed the fix that so many people have been waiting for. Please report results here.

Of course, if all of this is true, I assume they'll also be releasing an Android version soon.

[Pavelardi]

I did factory reset my ChromecastAudio device (iOS). I downloaded the latest Home update and was able to connect to my Wi-Fi.

[JohnOPKS]

It has been a week, can you provide a fix for the factory reset condition? Thank you. 

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[JoyceLopes]

Assim que ocorreu o erro, redefini o aparelho pois imaginei que era algum erro de conexão!! 😭😭

Resolve isso Google, por favor.

[johnnyzero2]

* If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Diegof]

Yo restableci la configuración de fabrica ahora como procedo?

Gracias 

[johnnyzero2]

***** If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ble2]

Please resolve

[johnnyzero2]

--->>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Manhatthien98]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/12019

[Koolbeansssbro]

What about those of us who have some that we’ve already factory reset and others that we havent

[johnnyzero2]

You'll need to do this only for those that you have factory reset:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jvcnd]

I'm sure this is all made up to make ppl buy new devices. This is taking sooooo long.. it doesn't makes sense that a company like Google doesn't have resources to solve this right alway.

Smells fishy af...

[johnnyzero2]

If you can stop being cynical long enough to do this, it will fix your Chromecast:   🙂

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sc64]

Someone on this thread posted these instructions. I tried them and the first time it didn’t work. It updated but didn’t connect. I forgot to change the date back to automatic. Once I did that it’s working great. Amazing the “pros” at google can’t find the solution! Thanks to the person that shared the solution!!!!

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/12019

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/666221

[Eduardo1516]

No me deja conectar a internet mi tele Hisense 

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Raypitts14]

What if you did a factory reset not knowing that you where not supposed to?

[johnnyzero2]

--->>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Wkaruza]

Hola sigue sin funcionar 

[johnnyzero2]

>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jorjane40]

Já faz dias que estou sem ver televisão por conta disso quando será resolvido???

[johnnyzero2]

-> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Menezes10]

Eu acabei redefinindo de fábrica e não conseguia nem conectar na rede pra atualizar. Troquei a data do meu celular para o dia 06 de março e depois disso consegui reconhecer e atualizar o Chromecast. 

Deu certo! 

[Kde]

For some reason my phone (iphone 16 pro) wouldn’t connect the chrome cast to the TV so I tried the IPad, and it worked. So if you are having the same issue try that- Bit stupid! 

[Radwan_25]

Any updates? 

[johnnyzero2]

->>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[robercc14]

Hola, ya reestableci el dispositivo a la configuración de fábrica, agradezco la ayuda para configurarlo nuevamente

[johnnyzero2]

>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Natty2611]

No me deja autentificar el Chrome hace días como puedo solucionarlo 

[johnnyzero2]

------>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lukaskywalkerr]

It’s almost a week ago since I was able to watch tv. I think it’s disappointing and disrespectful with us all that time with a proper solution. And of course I restored my device because the support of the company recommended before the send an update of the shutdown. Very disappointed!

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ivanvelez]

Mi dispositivo no se vincula 

[johnnyzero2]

> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[RaheemNasser]

Need some assistance please, this is really annoying as I already resetted my Chromecast 2.