Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Fer_1978]

Sigue sin reconocer el dispositivo

[System]

Excelente, funcionando nuevamente. Gracias. 

[Nany1]

Aún no puedo reconectar para usar. Espero respuesta a la brevedad. Gracias 

[Nany1]

Reinicie el dispositivo cuando apareció el problema hace una semana . Por favor necesito una solución 

[System]

Si transmites desde tu teléfono.  Cambia la fecha de tu móvil a antes del día 10/03 . Entra a la app Home agrega el dispositivo cromecast como te indica y el wifi. Google hará el resto. 

[Xiva]

Aún no sé ha solucionado para los que reiniciamos ?

[Pedo]

Eu resetei o meu chomecast e agora

[Johnny54]

Please let know win I can reconnect I haven't been able to do anything for a few days

[Johnny54]

Is it almost fixed

[Anonymous]

step 1: manually set your smart phone date to Mar 8 (exactly Mar 8, other days won't work).   step 2: connect Chromcast, on your phone open Google Home app, add device to go through setup process. the final stage, Chromcast will update (do not try the casting demo, wont' work)

step 3: go back to smart phone set the date & time to automatic (correct current date) basically, you only need to change the date back (to Mar 😎 & forth (to current) for it to work.

[Anonymous]

I have found a solution that seems to work if you have done a factory reset or your device needs to connect to new router prior to latest software update.

On android tablet or phone under settings general management set date and time manually to 7th March 2025. Disable automatic date set.

Then on that device open Google home and add device selecting name and preferred WiFi.

It will then proceed to set up device. Once connected leave for a few minutes for software update to install.

Once all completed you need to go back under settings general management date and time and set it to automatic.

[Pacific42]

I can not proceed further once my Chromecast device code appears on the screen but my Google Home app can not communicate with the device, even though the device name appears in Google Home app. I made factory reset but nothing has changed.

[Josegirotto]

Boa a noite a todos aqui deu certo da seguinte forma altera a data do celular para 08/03/2025 e acessa o dispositivo e assim que acessar vai atualizar e com isso após concluir a atualização e só voltar a data do celular e usar normalmente 

[Pedro2209]

Não voltou no nosso, tínhamos feito o reset

[Talo]

No hay manera de que realice la autenticacion . Hace casi una semana ya que no puedo utilizar chromecast

[Pzambito]

How long does it take for a fix? This is rediculous. I hope there’s some form of compensation for this inconvenience. I’m still waiting for it to be fixed on my end because of the factory reset I did when it wasn’t working. It’s been a full week? Doesn’t Google employ smart people

[Usveli]

Buenas noches. 

Desde que empezó el problema de autenticación de Chromecast reseteé el dispositivo. Por favor, ayuda

[Centrist]

As part of the process to troubleshoot. Most of your users of gen 2 Chrome cast would've done a factory reset to try to fix the issue before the warning even went out.  How long do you think it will take to resolve this issue for us. It's been roughly a week so far. Can we expect a resolution in the near future? 

[Vmollers]

Try to set back the date to before 9/3 for the phone you using to configure the chromecast. Then the software will be uppdsted. It will work! It worked for me. 

[Pticoeur]

Since the problem has been there for at least 2 weeks, I had already tried to solve the problem by resetting my chrome device and now I'm unable to reinstall it, not seeing its latest update. Please help me. (PS: i speak ans Read on french)

[Pticoeur]

Since the problem has been there for at least 2 weeks, I had already tried to solve the problem by resetting my chrome device and now I'm unable to reinstall it, not seeing its latest update.

[Jorge99]

Chromecast 2239

[LesMike]

We reset the device before we knew about the issue. We now have it working. We deleted Home than reinstalled it. That worked and we were able to add our device

[Hussein1988]

Have you forgotten us dear google!!!

[Elangovan]

Thanks google for notify and I got the latest Firmware fix, will it lead any issue if do reset now or later anytime.

[martyf]

i have two Chromecast audio devices; one has recovered nicely,  thanks....the other is 100% non-responsive. I left both turned on during this issue and did not attempted any factory reset. Could you please advise what to do with the non-responsive one. i have now tried turning on and off again, but there is no light - nothing. seems to be very dead.  

[bryan_mfn]

Dear Google Nest team,

Prior to seeing this email regarding a fix, I did factory reset my Chromecast Audio. Now, it will not connect to my Google home set up. This includes the Google home app and the device that it was providing audio to. Please inform me when you have a fix for my situation.

Best regards, 

Jeff - Google Chromecast Audio user

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[Hussein1988]

Just change the date of the cell to 1/3 and you will be able to do it

[Clu8ug]

Please keep us updated on the process of getting a factory reset device working again. Thanks

[Morgane-vrc]

Bonjour, 

De mon côté ça ne fonctionne toujours pas !

[Maz27]

I did the factory reset, before being advised not to...my chromecast is connecting to my Home app, but then I get the error message about authorisation still, more than a week after the initial failure.

[Luma4269]

Bonjour j'ai essayé de reconnecter ma Chromecast 2e génération mais en vain , je l'avais déjà restauré en version d'usine malheureusement je n'ai plus d'informations dessus .. 

Impossible de la reconnecter.

[Sarfranke]

Is there any update on this please? It’s been a week now and still not working!! Thanks 

[Katiek]

When can we expect a fix for people who hit factory reset? Can you send out an email...its incredibly frustrating having to check here multiple times a day.

[FabienD]

Nice but like many others, I did a factory reset before seeing this ticket...

[Roby1Rosso]

Unfortunately I did a factory reset, so my Chromecast is not working yet. Any update about this?

I tried several method also reported by other members, but I'm still blocked

[gustavo_bmg]

Thank you! it is working now ...

It also corrected a bug in the Chromecast (2nd gen) that started in 2021 (I think), where the audio was fine, but the image was not casting ... so I had to use a splitter ... now I don't (fewer cables, fewer power sources).

Thanks!

[andrea00]

when?

[Fabiospillo]

Non riesco ancora a installarlo dopo aver resettato il dispositivo

[Leivi]

Leivi Santana