Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[NandoC]

<span;>Premetto che non essendo a conoscenza del fatto che i tecnici di google stavano lavorando alla soluzione e della raccomandazione di non eseguire il reset del dispositivo alle impostazioni di fabbrica. Infatti dopo vari tentativi di ripristinare il dispositivo Chromecast, ho provato anche l'opzione di reset del dispositivo. Così facendo le impostazioni di rete del dispositivo sono state completamente azzerate. Il dispositivo non risultava essere più connesso a Internet e quindi irraggiungibile per eventuali aggiornamenti. Questo perché ovviamente io ho saputo tardivamente che il mio problema non era solo un mio problema ma che interessava migliaia di utenti. In breve in data 20250316  ho deciso di fare il seguente tentativo: avevo letto che per ristabilire la connessione con il dispositivo si poteva riportare lo smartphone ad una data precedente il giorno 20250308. Ho quindi usato uno smartphone vecchio, che ho riportato alla data del 20250307. Da Google Home ho ricreato l'ambiente per ospitare il dispositivo  Ho poi eseguito la ricerca del dispositivo che Google Home ha trovato. Sono poi riuscito a completare la configurazione del chromecast aggiungendo il dispositivo alla rete domestica . Una volta completata la configurazione il chromecast ha scaricato degli aggiornamenti da Internet. Il dispotivo  è tornato a funzionare normalmente
<span;>Spero che questo mio feedback possa essere di utilità 
<span;>Saluti
<span;> 
</span;></span;></span;></span;>

[MrWarlox]

Hey! Changing the date of the device i'm using to connect to Chromecast 2, was succesful, i did the factory reset but now is working, using the 1st of March date on my cell phone

Thank you!!!

[Mainardi]

I've performed a factory reset.
What should I do now?

[NandoC]

Change the date on your smartphone to a date before March 8, 2025. Try redoing the Chromecast 2 setup from Google Home this way.

[Jacqueline2273]

Fiz o que recomendou e deu certo! Meu Chromecast 2 realizou as atualizações e voltou a funcionar obrigada 🙌🏼

[Hugs2611]

Still not been able to connect my Chromecast it’s been over a week now … 

[Suenilton01]

O meu faz duas estou sem assistir a duas semanas 

[hemoata]

It's been 2wks for me I wish it would hurryup I miss my programs.

[Khoi]

#

[Jangle]

When will you resolve the issue 

[musicpastor1105]

Is there any update on a fix for this?  I have 5 google Chromecast devices and none of them are working.

I don't know if I need to buy new ones or not.

[Bazoo]

Bonjour, 

Où en êtes, vous dans vos investigations ?

Merci

[Jesibenee]

Ya esta en fabrica pero de ahí donde aparece el código de la TV no deja conectarse me pide que venga aquí a ver si hay alguna solución 

[mehergandhi]

My Chromecast is updated and working. I did the factory reset of the Chromecast by pressing the small button on the side till the light turned white. Then I entered the settings of my MOBILE PHONE and manually changed the date to 5th March 2025. The with the HOME App on the mobile I setup the Chromecast device. Within minutes the device was setup with the new UPDATE from Google automatically getting installed. I proceeded with manually changing the date back to the present date on my MOBILE PHONE. Thanks to each and every one in the community.

Regards,

Meher Gandhi

[Zuleisly456]

I did the same yesterday and finally got mines working. So I suggest everyone change their phone date and continue to set up your Chromecast as you normally would. 

[Yanogjmbs118]

What happens if you have factory rest? As when this first  happened home told me to reset device?

[dcteam]

I already did a factory reset.

[jeffryjoly]

When are you going to fix this issue it's been almost 2 weeks now. What's going on with Google products such an abrupt way to notify customers really pathetic. 

Disclose the date when you will release the fix of Chromecast 2nd gen

[Chromecast2802]

N que aparecer o código no cll

[PelleD]

Ho cambiato le impostazioni data del telefono scegliendone una anteriore al 08/03/2025, ho riconfigurato il Chromecast (che si è aggiornato correttamente), ho corretto la data sul telefono. Funziona tutto di nuovo!
Grazie per i consigli

[Toffsy]

Il faut combien de temps pour résoudre ne faites vous pas cela pour que nou jetons nos anciens chromecast et vouloir que lon rachète le produit quand ces vieux cest poubelles vous l'appelez 2e génération doit on tout jeter 

[pshetty74]

Looks like u have forgotten to fix this problem 

[PelleD]

Ho cambiato le impostazioni data del telefono scegliendone una anteriore al 08/03/2025, ho riconfigurato il Chromecast (che si è aggiornato correttamente), ho corretto la data sul telefono. Funziona tutto di nuovo!

[DiegoAlencar151]

Gostaria de saber se vocês já tem uma data prevista pra poder os nossos aparelhos voltar a funcionar eu tenho logo dois aparelhos desses Chromecast 2 na minha residência e tipo estou sem usar devido esse problema de vocês que já faz um bom tempo que está com esse problema e uma equipe que a Google tem não solucionar isso rápido parece uma piada vocês tem que ter uma resposta pra seus clientes e usuários pois pedir paciência e compreensão é é algo que vai durar um dia ou dois no máximo mais já faz mais de uma semana e nada ! 

[hemoata]

WHEN IS THIS ROLL OUT START NEXT YEAR FEEDUP WAITING  HURRYUP AND FIX THE ISSUE ALREADY .

[Daty]

Hoje funcionou seguindo as orientações passadas anteriormente. Obrigada. 

[francescodem]

I've already reset my Chromecast 2nd gen. Will i receive instructions to restore my device? When? Thank you.

[Kastre04]

Will we get any sort of monetary compensation for this significant outage?

[Snap90]

WORKAROUND for the factory reset 

1. Turn off automatic date and time on your phone.

2. Set the date to before March 9, 2025.

3. Set up your Chromecast as usual.

4. Turn automatic date and time back on.

[Langadangaling]

This worked for me, THANK YOU!!!

[Anonymous]

Ho riportato il Chromecast di 2 generazione alle impostazioni di fabbrica, quanto dovrò aspettare ancora prima di poterlo riutilizzare ?????

[NandoC]

Ciao Simone. Prova a fare questo tentativo. Porta la data del tuo telefono ad un giorno precedente il giorno 8 Marzo 2025. Una volta fatto questo esegui la configurazione ex-novo da Google Home del dispositivo Chromecast. Tutto dovrebbe tornare a funzionare correttamente.  Saluti

[Jesus_Pereira]

Hello, unfortunately I resered my device. I will wait for the update. Thanks for the return.

[Snap90]

WORKAROUND for the factory reset 

1. Turn off automatic date and time on your phone.

2. Set the date to before March 9, 2025.

3. Set up your Chromecast as usual.

4. Turn automatic date and time back on.

[Bolangera]

Muchas gracias, he seguido los pasos y ya funciona

[Adolfopatarroyo]

I ALREADY DID (FACTORY RESET), AND HAVE NO ANSWERS 9 DAYS AGO! STILL NOT WORKING. DO SOMETHING!

[JitSujittra]

Processes if you made factory reset which I did and it worked, 

1. Turn off automatic date and time on your phone.

2. Set the date to on or before March 7, 2025.

3. Set up your Chromecast as usual.

4. Wait for the system to update and follow their instructions.

5. Turn on an automatic date and time.

6. Connect the device you have set up.

[Dnoel65]

Yes but I did do a reset

 any up date on how to fix it after the factory reset? Mine has not been work ever since…..

when trying to connect it connects to its own network it makes its own network and does not connect to my network my Wi-Fi that’s the issue. It’s doing so I don’t know how you can fix that, but it won’t connect to my Wi-Fi, it says it does but then it makes its own network. Do you guys have any updates to send out emails? How’s it gonna go or are you just gonna send us all new ones 

[AntzaPantza]

Set your phone date to 1st of March, then reconnect your device. It connects, gets the update, reboots and then it will work. After that set your phone's date back to automatic

[martinezevasole]

A dónde nos enviaran la info necesaria?