Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Silvio1]

Io ho ripristinato qualche giorno fa.... Avete risolto?

[lulubi]

I am still having issues. Any updates on it?

[AD44]

Just worked  for a few minutes last week...

Now still off.

[Claudi83]

Liebes Google Team, 

Leider hatte ich meinen Cromecast schon auf die Werkseinstellung zurückgesetzt. Deshalb kann sich die Software nicht aktualisieren. 

Aber !!!!! 

Mit einem Tipp aus dem Internet habe ich es dann doch geschafft ihn neu einzurichten. 

Einfach das Telefondatum, auf dem ich Google Home habe, auf den 03.03.2025 einstellen. Dann hat es sofort wieder funktioniert und sich ohne Probleme neu eingerichtet.  

Ich hoffe, das es  Anderen auch hilft. 

Liebe Grüße 

Claudia Flesch 

[Mady713]

I m done setting up my chromcast. Working fine now. Changing back date on mobile works. I have set date as 1st March and then connected with Home mobile app and rest process worked well. Got option to connect to Wifi and chromcast got updated and update was installed and chromcast auto re-started. Change back date to current on mobile and set up account. That's it. Enjoy..

Thanks to all those who all posted this trick.

[Toffsy]

Tu es drôle profite bien toi!!!!!!

[Toffsy]

Yen a marre changer la date mais comment sur u e tablette Samsung g jai la télé sur cette tablette et je cast avec je suis nulle en techno non mais google de sa mère il faut combien de temps pour régler un problème cest parce que cela ne vous rapporte rien ?..

[Kapilmeena]

I have factory reset the device and will definately need your assistance 

[Snap90]

WORKAROUND for the factory reset 

1. Turn off automatic date and time on your phone.

2. Set the date to before March 9, 2025.

3. Set up your Chromecast as usual.

4. Turn automatic date and time back on.

[Udayakumar1]

I am experiencing this issue more than 2 weeks and also I have tried rebooting the device, so still I can't able to use it. Kindly solve this issue asap.

[Davev1]

Cuánto tiempo más van a tardar ? 

[Monisànkar123]

I tried a lot after a factory reset. Only thing that worked for me is to select the option to enter the wifi password manually. Someone already suggested this step. Posting again incase this is not working for someone after a factory reset.

[Parradennys]

Que saben de alguna solución para los que ya reiniciamos los equipos? Se sigue trabajando en ello o ya nos jodimos? 

[GelA006]

Ya es tarde para ésta advertencia, ya lo llevé a estado de fábrica, cuando a las 22,00h, empezó a fallar, tras reiniciar dispositivo, router y demás acciones.y por último estado de fabrica/catastrófico 

[OhStacie]

One of my devices works and the other does not. Please contact me To help me or walk me thru the next steps. It's been causing fights in my home due to the frustration.  

[Musicgye]

It's been a week now and still no fix.  I did, of course, factory reset my chromcast audio as part of the troubleshooting directions and am anxiously awaiting instructions to get back to my music!

[Saskia-Martijn]

Here the same, also did the factory reset 🙈

[dgsousa86]

Qual a previsão? Já estou no 8° dia sem o aparelho funcionar.

[Saskia-Martijn]

I have performed a factory reset during initial troubleshooting, because that was in the guide.

After i did that i read there was a worldwide problem.. and the app and the chome cast can not connect after finding the right chromecast 

[Bazalgette74]

hi, you need to temporarily set your phone date to before march 8 2025 and then re-install the device. 

you can then change your phone date back, but that will be enough for the chromecast to connect and download the bug fixes. i did this yesterday and it went fairly smooth. 

[Leticiavicente]

Eu acabei de redefinir o meu aparelho veio uma mensagem na tv pedindo para redefinir 

[AlineO]

I didi not  reset the product to factory mode and even though my device do not work. It's terrible that up to know there is no message to know when my product will be functional. 

[portilla21]

Hola, desafortunadamente yo si restablecí la configuración de fabrica 😒,  creí que era un problema de mi configuración de red, quedo en espera de sus indicaciones para seguir utilizando mi Chromecast.

Gracias

[vigourieux13]

Toujours pas de solution pour ceux qui ont réinitialiser leur appareil ?????

[Glor]

Hola , cuando se solucionará? Gracias 

[Glor]

Yo cambié la configuración de fábrica pensaba que era el problema,a la espera de instrucciones 

[Raquino84]

Hola yo pude reestablecer mi dispositivo, usé un iPad con la nueva versión de Google Home. Solo tuve que seguir estos pasos debido a que restablecí a modo fabrica mi Chromecast.

1. Establecí manualmente la fecha de mi iPad al 28 de febrero.

2. Abrí Google Home en iPad.

3. Seguí los pasos de configuración y se actualizó el Chromecast.

4. Ya pude hacer streaming desde cualquier dispositivo.

Espero te sirva el consejo.

Saludos

[Marian0]

Buenas tardes ,me gustaría comentarle que restableci el dispositivo de fabrica y no puedo recuperarlo, ya que al entrar a Home e intentar volver a configurarlo me manda a la página de soporte,que podría hacer para solucionar este problema y al menos recuperar mi Chromecast en la televisión ,para luego esperar a la pronta solución del problema general.

Espero su respuesta ,desde ya muchas gracias 

Att:Mariano

[Pao2]

Need to use my chromecast please say a date. When Will it be fixed? Google is a Huge company should solve Quick.

[pedro71sousa]

Ya loe restablecido a de fábrica 

[AlessandraG]

Há oito dias meu Chromecast não funciona. Na mensagem aparece que não é possível autenticar o Chromecast. O serviço não será mais disponível? Será descontinuado ?

[Bazalgette74]

hi, you need to temporarily set your phone date to before march 8 2025 and then re-install the device. 

you can then change your phone date back, but that will be enough for the cast to connect and download the bug fixes. i did this yesterday and it went fairly smooth. 

[Littledoll0]

Phone s date and download google home again ? Is that what u r saying

[LottaB]

It worked…thank you so very much!

[saturcosta]

More than 1 week and the problem has not been completely fixed yet..

Any good new on this..??

[Jorge55]

Obrigado pela atenção, fico no aguardo meu email se necessário é #

[Jorge55]

Se necessário contato meu email #

[Nouser69]

Try just setting up a local dhcp server with the NTP option in it set to your own machine and make the NTP server only sync time we rh your own machine and är the time back a year or so and see if that works 

[Leonardo1955]

Some users suggested to change the date of your smartphone  manually to 7 March and that did the trick for me. After that I could connect my Chromecast in the home app and the software update that fixed the issue was installed.

[Silprada]

mesmo após informarem que foi solucionado problema nos aparelhos, aqui até reconhece, mas vem mensagem que não foi possível acessar. não restaura