Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[rhizomewu]

When will the issue be fixed?

[MarleneLodahl]

I need instructions to set my device back up as soon as possible.

[Fladr72]

For those who have factory reset: Change the date of the phone/device you are casting from to March 6th and you will be able to connect to Chrome cast. After connecting you will receive the update and it will work.

[PGM00]

Thanks, I did performed the factory reset and the issue is when I try to link with the Wifi - up until there it shows on the TV and the app but then when you want to make internet connection does not work. if you couljd support?

[ricardoreis]

Marked as answered without an answer for all of us who, doing their best to resolve the issue thinking something had change on their end, reset the devices to factory (as recommended by Google on the troubleshooting threads for Chromecasts not being able to connect). 

What shall we do to unbrick chromecasts reset to factory? What's the ETA for this to have a solution? 
Thanks.

[Vittorio67]

Any update?

More than one week is already spent and Chromecast still doesn't work!

[raab]

Thanks, I re-enabled my Gen2 ChromeCast after a few weeks dormant, and it crashed my entire network last week. Needless to say I've unplugged it.

[prantzos]

Networks don't usually "crash" and don't fail that easily, especially due to communication errors from ChromeCasts, unless they contain malicious content. 🤷

Maybe try again by changing your phone's date to the 7th of March and set ChromeCast up again. Then it should receive the fix via the internet.

[Jums2]

Bonjour

Mon chromecast ne fonctionne toujours pas lundi 17 mars

[LilynM]

How long this gonna take? It’s been like this since last week! So annoying!

[DrWig]

my chromecast audio came back on-line yesterday.....if you didn't factory reset it, it should be soon....

[PRAB_tech]

2 mins

[DaveW3]

Mine's working again and I had done a factory reset on it. I changed the date on my phone back to 7th March as suggested.

[Fabiospillo]

Risolto modificando data su telefono  07032025 poi si aggiorna

[andrea00]

Hai semplicemente modificato la data dalle impostazioni del telefono? Io avevo eseguito il ripristino e ora sembra che si debba aspettare per un ulteriore aggiornamento, dato che era sconsigliato il ripristino, che comunque è la prima cosa che uno prova a fare.

[Roby1Rosso]

Avevo fatto il factory reset, Ora ho modificato la data è fatto aggiornamento usando un telefono Android (con Apple il workaround non funziona). Ora quanto meno è collegato alla rete ma ancora non trasmette, occorre attendere un ulteriore aggiornamento?

[NandoC]

Una volta che si collega al Rotterdam e quindi alla rete il chromecast esegue gli aggiornamenti necessari da Internet.  Durante la fase di aggiornamento non perdere il contatto visivo con Google Home perché ti chiede di completare la configurazione. Perlomeno ti sto parlando di quella che è stata la mia esperienza. Ho dovuto fare una nuova configurazione del Chromecast. Come quando il dispositivo è stato appena acquistato. 

[NandoC]

Volevo dire Router e non Rotterdam.  Rotterdam l'ha messo lo smartphone  

[Airlala]

Any news???

[気まぐれヌコ1224]

初期化してしまいAmazonなどの買い替え検討しています1日でも早くよろしくお願いします

[Memyself]

When you will be done fixing it,  or I should buy a new one other brand? 

It's essential for me & it has been several days now

[NicoPerfetti]

Hi Memyself, the issue was resolved last week. Folllow the steps in the comments 

[Johst17]

Har varit utan tv nu i 1 vecka.. 

[jpp_]

I confirm that one of our devices has been updated and it is workin.

The other (we have two in two meeting rooms) not (I hope not... yet!)

Thanks.

PS: none of them were factory reset.

[JLL1]

Nada ainda sobre a atualização do Chromecast?????

[HansNootdorp]

It is amazone and very dissapointing the ChromeCasts are not working anymore at all for more than a week !!! And most likely for 10000's of users....

Verre bad service of Google the fix takes such a long time....

[NicoPerfetti]

Hi HansNootdorp, the issue was already fixed. Just follow the steps in the comments

[anaguipt]

Finally solved. Those were the steps:

1 - turn off automatic date and time on ipad 

2 - change date to March 1st

3 - reset chromecast

4 - setup on google home 

5 - turn on automatic date and time on ipad 

Thanks for all your tips

[ANDRE666]

Hola

Cuando se solucionará esto? Quien se hace cargo del tiempo que estuvo obsoleto el chromecast?  Este corte del servicio que estaba  garantizado se tiene que resarcir. 

Espero respuesta 

[NicoPerfetti]

Ya hay una forma de resolverlo si lees entre los comentarios. Tenes que cambiar la fecha de tu celular anterior al 9 de Marzo antes de conectar el chromecast estoy te permite saltear el problema del certificado vencido y programarlo a tu red wifi luego en forma automatica le va a llegar una actualizacion con el nuevo certificado. Talvez no resuelva el tiempo que perdiste pero vas a poder utilizarlo de aca en adelante. Suerte!

[Suenilton01]

Já faz duas semanas que o Chromecast não pega

[tkizzle]

Google needs your chromecast device to be connected to wi-fi in order to get the fix. If you did a factory reset on your gen2 chromecast it's offline.  I did a factory reset on one of my 2 chromecast devices.  The one that stayed online received the fix and is working.  In order to get the one I factory reset back on wifi, I changed the date on my cell phone manually to previous 9 March 2025.  That allowed me to connect and set up the factory reset device to my wi-fi.  After a few hours the device received the fix update and is now working.  Hope this helps those who are still offline waiting for instructions from google.

[Cat2a]

C'est ce que j'ai fait jeudi. Ça a fonctionné jusqu'à ce matin. Ce matin mes chromecast sont déconnectés et impossible de les reactiver

[tkizzle]

Email received from Google:

Update regarding your Chromecast device

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out is beginning today and may take up to a few days to roll out to everyone. Updates will be posted in the Google Nest Community.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

[terrycarlino]

Works great. Thanks for the posting. 

[eestiville]

WHOA! With your advice (by changing the mobile phone date backwards) I managed to get in contact with my Chromecast and do the setup at least to the update point... then it got stuck with the actual update... BUT still the connection from mobile phone to the TV (with Chromecast attached) worked!!! 
So, while the Chromecast update might still be "ongoing" the darn thing works just fine!!!

1000x thanks to you "tkizzle", whereever you are. I am in Estonia

[SimplyKurt1967]

Sad very sad today 17/03 STILL NOT WORKING. HAD TO DO FACTORY RESET FROM COLLEGE GOOGLE. SHE DOD NOT KNOW WHAT SHE WAS SAYING !!@

[YT3]

To get your Chromecast generation 2 to update you need to put the dates back to before the problem started on your mobile phone then connect your Chrome to the internet it will then receive the updates restart it and it should work

[jaggedangel]

Can we have an update/fix today?

[NandoC]

<span;>Premetto che non essendo a conoscenza del fatto che i tecnici di google stavano lavorando alla soluzione e della raccomandazione di non eseguire il reset del dispositivo alle impostazioni di fabbrica. Infatti dopo vari tentativi di ripristinare il dispositivo Chromecast, ho provato anche l'opzione di reset del dispositivo. Così facendo le impostazioni di rete del dispositivo sono state completamente azzerate. Il dispositivo non risultava essere più connesso a Internet e quindi irraggiungibile per eventuali aggiornamenti. Questo perché ovviamente io ho saputo tardivamente che il mio problema non era solo un mio problema ma che interessava migliaia di utenti. In breve in data 20250316  ho deciso di fare il seguente tentativo: avevo letto che per ristabilire la connessione con il dispositivo si poteva riportare lo smartphone ad una data precedente il giorno 20250308. Ho quindi usato uno smartphone vecchio, che ho riportato alla data del 20250307. Da Google Home ho ricreato l'ambiente per ospitare il dispositivo  Ho poi eseguito la ricerca del dispositivo che Google Home ha trovato. Sono poi riuscito a completare la configurazione del chromecast aggiungendo il dispositivo alla rete domestica . Una volta completata la configurazione il chromecast ha scaricato degli aggiornamenti da Internet. Il dispotivo  è tornato a funzionare normalmente
<span;>Spero che questo mio feedback possa essere di utilità 
<span;>Saluti
<span;> 
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