Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[AB27]

So when will this be fixed for those of us who followed the usual Google reset!!!!

[Ashleybrokesmit]

Any update on this? I purchased a Chromecast gen 2 and cannot set it up. 

[Bas83]

When do you expect to solve the issue? In our case we did a factory reset. Nothing is working. Can you communicate a clear timeline? Thank you 

[Gusarias3]

How are we going to know if you fix the problem?

[ikakylb23]

So we do another factory reset or what? Email says it's good to go, and i just tried to connect it again and it still doesn't work

[carriannealfers]

How much longer is this issue going to last? It’s been 2 weeks!!!

[edouardlouisart]

It still doesn't work! I reset the settings. You'r company as stupide 

[Marko7777]

Changed date The Smartphone for 03/01/25, Reset Chromecast. The equipament automatic atualization. Uhuuuu this OK....congratulations....TKS

[C1313]

Has there been a fix for those who did a factory reset?

[Dswarts]

After reset and following instructions including setting date back to Mar1st than adding the chromecast device, connection happened (yay), chromecast was automatically updated and everything is working, thank you so much to whomever posted this fix 😊

[nnaaww997]

Do not factory restart 

[Diemitei2916543]

Problem SOLVED:

1. Uninstall Google Home app

2. Install again  Google Home 

3. Change date and hour to your mobile phone to march 10th 10:00

4. Set-up again Chromecast (receive update)

5. Change you device date in automatic mode.

Chromecast is ready to stream

[Dante515]

B*LLSHI!!!

[Bolangera]

Muchas gracias por todos los comentarios. El mío ya funciona. He seguido los pasos que han sugerido muchos usuarios:

1. Desconectar la fecha automática del teléfono desde ajustes.

2. Configurar manualmente otra fecha anterior al domingo 9 de marzo de 2025, concretamente he puesto el 1 de marzo de 2025.

3. Configurar el dispositivo desde la aplicación Home.

4. Se ha instalado y los he conectado a la misma red wifi.

5. En un principio no reconocía el chromecast, pero al volver a configurar la fecha automática, lo ha reconocido y, ahora, funciona perfectamente.

Muchas gracias por los comentarios y la ayuda.

Espero que pueda servir de ayuda a otros usuarios.

[hansgroener]

Thanks for fixing my Chromecast 2nd gen and Chromecast Audio devices!

[Ker]

I’ve been without stereo in a space that is always using it. Super frustrating for these issues to prevail for such a long time. Please please please help!!!!!!!!

[Moesio]

Continuo sem poder usar o Chromecast 

PODEM ME AJUDAR

POR FAVOR 

[Silvina2025]

Logré configurarlo y funcionó por un hora y luego se desvinculo solo. Ahora estoy a l espera que me den una solución. La aplicación no puede conectar con el dispositivo. Espero noticias a la brevedad. 

[Danet]

Very effectively 

[Tanishka]

I did a factory reset, per the Trouble Shooting documents, and now it's two weeks that I don't have service.

[Shera32]

• Does nest need wifi to work

[Dnc7322]

Man can we get a little more feedback? It’s been over a week now. 

[Mitzi1316]

Pentru cei care am dat resetare la chromecast când remediați problema? 

[MarkyMarc8]

Still not working

[Bellakirst]

Definitely a huge inconvenience! Upgraded to the the Apple TV have not had any issues and is a lot quicker. Super disappointed! 

[janamachiesqui1]

Desde o dia 9 meu Chromecast não funciona,estou sem tv ,ou vcs solucionan ou vou procurar meus jurídicos estou sendo lesada,pois n posso ver tv,quero solução urgente 

[Gee3]

1234567891012

[Mainlyapples]

Any updates on this yet?? Unfortunately I'm one of the ones who factory reset...

[J1103]

Hallo,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zult zien dat hij een relevant woord heeft. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdate is is terug. Kan snel maar ook een dag van 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabrieksrecet gedaan. Door deze methode werkt hij terug perfect 

Johan België

[Ornurse]

Well google disappointed frustrated is just the beginning of how this issue has affected so many of your customers.  I don't think he response have patience is acceptable or the time frame to fix the issue . When someone relies on the device to stream tv how could this time period be reasonable.  I'm sure I'm one of many that purchased googles latest tv streamer at a cost of 3 times a chromecast plus a hdmi cord required not included for another 20$ so total purchase price of 150$ plus tax or sit around having patience but no way to watch television except via cell phone . So I'm sure the boost in sales of google latest product is a huge upside in this mess and perhaps made it not high importance to find the solution for a old model of their streaming devices . Huge turn off for any future products that I will NOT be purchasing after really being left with no choice with a non functional streaming device and very little info provided by google and a very slow response to get it fixed . Google needs to do better . As I'm certain the inconvenience frustration and like nyself purchasing another streamer at 4 times what I paid for my chromecast is just unacceptable and googke will do nothing to compensate for so many people left with no way to stream tv out of blue for a significant amount of time !! This was very poorly handled and managed and be very interested in knowing how much money was made over forcing the hand of many to purchase a new device or just sit patiently till the unforseen future hoping the issue gets resolved!!!

[J1103]

Hallo,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zult zien dat hij een relevant woord heeft. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdate is is terug. Kan snel maar ook een dag van 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabrieksrecet gedaan. Door deze methode werkt hij terug perfect 

Johan België

[J1103]

Hallo 

Je smartphone datum op 8 maart zetten. Chromecast volledig opnieuw installeren of beginnen met zowel Google Home. 

Chromecast woord terug betekenisvol. Ondertussen mag je de datum terug naar huidige datum veranderen Beetje geduld tot hij volledig geupdate is. 

Kan snel maar ook een dag van 2 overgaan. Daarna kun je terug genieten van je chromecast en streamen 

Johan België 

[F202027f]

Hi

I can see that a google Home version 3.30.1.6 is mentioned. But when I check for the latest version in google play butik I only see version 3.30.1.5

How come

All the best

Kurt

[KarinB60]

Hi Kurt

I see the same in the Play Store. Latest update was on 25th of february for 3.30.1.5

This is issu becomes really annoying, Google!

[J1103]

Hallo 

Je smartphone datum op 8 maart zetten. Chromecast volledig opnieuw installeren of beginnen met zowel Google Home. 

Chromecast woord terug betekenisvol. Ondertussen mag je de datum terug naar huidige datum veranderen Beetje geduld tot hij volledig geupdate is. 

Kan snel maar ook een dag van 2 overgaan. Daarna kun je terug genieten van je chromecast en streamen. Johan België 

[Lee67]

Hi , I factory reset my google nest stopped working last night and only today have I seen message about this , I will wait and keep trying and give it a few days if need be . 

[J1103]

Hallo,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zult zien dat hij een relevant woord heeft. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdate is is terug. Kan snel maar ook een dag van 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabrieksrecet gedaan. Door deze methode werkt hij terug perfect 

Johan België 

[Neiloconnor]

How long

[J1103]

Hallo,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zult zien dat hij een relevant woord heeft. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdate is is terug. Kan snel maar ook een dag van 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabrieksrecet gedaan. Door deze methode werkt hij terug perfect 

Johan België 

[Tracy74]

Any idea how much longer? I did a factory reset as pee the instructions to do so. This is getting really annoying now 😕😡