Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Tracy74]

Any idea how much longer? I did a factory reset as pee the instructions to do so. This is getting really annoying now 😕😡

[J1103]

Tracy,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zal zien dat hij terug geverifieerd word. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdated is terug. Kan snel maar ook een dag of 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabriek recet gedaan. Door deze methode werkt hij terug perfect 

Johan België 

[TrucosRR]

DeTrAs De La PuErTa,

[MarcelOskar]

I was able to update my Chromecast 2.0 by changing the date on my smartphone to March 7, 2025. I then started the firmware update to complete the fix. Thank you Google team, despite the delay in sending us the fix.

[florentijn]

---

@GoogleNestTeam wrote:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

---

dooden

[Wilderness]

#

[MrsGee]

Could not communicate with your

Chromecast.   Is the message i am receiving still. 

[J1103]

Hallo 

Je smartphone datum op 8 maart zetten. Chromecast volledig opnieuw installeren of beginnen met zowel Google Home. 

Chromecast woord terug betekenisvol. Ondertussen mag je de datum terug naar huidige datum veranderen Beetje geduld tot hij volledig geupdate is. 

Kan snel maar ook een dag van 2 overgaan. Daarna kun je terug genieten van je chromecast en streamen 

JohanBelgië

[Deby1]

Não consigo conectar,o q devo fazer?

Antes de saber do problema eu reiniciei o aparelho Chromecast 

[Guido1]

Ma questo aggiornamento non c'è si ferma al 3.30.1.5

[J1103]

Hallo 

Je smartphone datum op 8 maart zetten. Chromecast volledig opnieuw installeren of beginnen met zowel Google Home. 

Chromecast woord terug betekenisvol. Ondertussen mag je de datum terug naar huidige datum veranderen Beetje geduld tot hij volledig geupdate is. 

Kan snel maar ook een dag van 2 overgaan. Daarna kun je terug genieten van je chromecast en streamen 

Johan België

[Nandkishore]

T. V 

[Kristy9]

Super frustrated...glad some of people can use theirs again no issues....but still no luck here😪

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terug geverifieerd worden. 

Datum kan je terug zetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw 

Belgium 

[Anonymous]

Está merda continua sem funcionar como pode uma empresa desse porte não ter um ser competente

[Anonymous]

Essa merda ainda sem funcionar, só tem incompetente, em uma empresa desse porte. Terrível 

[MrsGee]

Mine still says ",Could not communicate with your

Chromecast."

[Jory1]

Hello,

I had to make a factory reset as i though the problem was this one. I have the latest version of google Home. Even like this its still not working please help as soon as possible its been a week without chromecast now 

[1berto-barreto]

Há uma indicação de que o Chrome Cast está inativo 

[MikeFromFr]

Hello.

i confirm! In case of factory Reset, IT is Stills impossible to attaché the service to the Google home application.

please fix the problem ASAp.

[Pamejones]

Restart my thermostat

[Creeve]

Still doesn't work

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terug geverifieerd worden. 

Datum kan je terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw 

België 

[Flordean]

Hola, no me es posible descargar la última versión de Google Home desde mi celular. Con lo cual sigo sin poder utilizar el chromecast

[Mustafasaeed]

Thank everyone for your help with Chromecast audio connection after reset. I changed date manually on my phone to march 7th. Connected to Chromecast audio and failed the last step of connecting to wifi. I rebooted Chromecast audio. Restarted phone. Rebooted WiFi routers. Then reconnect with Chromecast audio, change date to auto from network and connected to wifi using wps setup. This has got my music back on. I have connected successfully after Chromecast audio factory reset. I like to thanks everyone for their time and effort. Thank you. Mustafa Saeed 

[51toncho]

Hi, i reset the chromecast, what i have to do?

[Jeannet51]

Can you sinds me the solution for the problem with my chromecast 

I will connected it with my Netflix

[Simon1968]

I have added the updated home page and as I reset my device I still get cannot authenticate WHY?????

[Leo62]

You must change The date of you Phone Before 9 March and open Google Home App.  Your dongle will download un update and will work again

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terug werken en geverifieerd worden. 

Datum kan je terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw 

België 

[Samer2]

May I know when it's possible to resolve this issue?, since i performed factory reset earlirler, but till now I am unable to update my device

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terug herkend worden. 

Datum kan je terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw 

België 

[Megreli99]

How fix it 

[Pip_pill]

"Your device must be connected to receive the update." Connected to what WIFI/GOOGLE HOME APP?

Using Google Home v3.30.1.6  goes through set up ok but will not connect to wifi on last stage (I can see it on my router connected to WIFI but not in google home!

[lorieswa]

How do I update my Google Home app to the latest version (3.30.1.6)  mine is 3.30.1.5.  I cannot find any place to get an update.

[Ya2]

Je dispose d'un chrome cast 7701103M091N

Depuis 2 semaines problème technique 

Donc pas seulement les chromes cast 2 de concernés 

[Alroyc16]

Ok thanks 

[lkspriggs]

I have not factory reset my 2nd gen. Google playstore is only up to 3.30.1.5. Tried to re setup and get error. Could not authenticate my chrome cast device. WTHeck now?

[Juanluis]

Por favor! Habrá solución para los altavoces con dispositivo de Google?

[DevilAsh]

• Ancora non è disponibile la versione Google Home a cui fate riferimento....