Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[PinkGiraffe222]

Just got off the phone with tech.. This is **Only for those of us that factory reset, maybe even deleted device with intention of re-adding, and then kept getting "can't authenticate device" message**:  Open app store, update Google Home, open app, go to add device (or just connect device), during normal process it will auto-prompt updates to be done at same time (takes a hot minute for it all to download), should be golden after that. 

[Ben28]

Hi there. I've been on the app store the past two days and have not seen the update for the Google Home App to update to 3.30.1.6. 

[Ahsaan24]

3214Ahsaan24

[Ahsaan24]

My Life account

[MKrealDons]

Doesn't resolve the issue for reset devices. Says I need to activate the chrome cast using device utility (a defunct app)...

[axmir]

It is two days since your last update promising Google Home app version 3.30.1.6 for Android, yet as of today 3/19/25 the Google Home App is still on version 3.30.1.5 on the Play Store.  The Google Home app version 3.30.1.6 has not pushed to any of my Android devices.  How many days are there in a "few days"?

[Scadogan]

I still cannot set up my Chromecast 

[Peter_1]

For those who have factory reset their device and updated google home to the latest version and things still don't work out, i have a fix.

You need two mobile phones for this, one with hotspot capabilities and the other with google home app.

1. Power down your home wifi

2. Set up a hotspot with exactly the same specifications as your home wifi.

3. Set the dates of both phones back to march 5th

4. Connect the other phone to your hotspot

5 open google home and connect to your chromecast

6 when prompted for wifi connection of chromecast, provide hotspot credentials

7 chromecast starts downloading the beloved google firmware updates!

8 go through the steps prompted by home app. If things don't go, just skip them untill google home says you're done.

9 disconnect power of chromecast, reset the dates on your mobile phone, turn off hotspot, turn on home wifi again.

9 wait untill you can connect your phones to the home wifi

10 reconnect power to chromecast and cast whatever you want!

[Andres_Teixido]

Hi, 3.30.1.6 update is not working, Ghome is not finding chromecast device, any suggestions?

[DanielleMez]

Same!! I'm pissed!

[treeman02345]

I finally found phone number to Google support and I was told the new update to Home hasn't resolved the issue even though I'm blogs they say update works. +17038653826

[Luizaaparecodas]

E ficar entre difícil 

[Johnny74]

Finally it works, have upgraded Home app to the latest version, was able to connect to 2nd gen Chromecast, obviously it did a firmware upgrade and I got it working again! It took a while, but it is fixed! Thx

[DanielleMez]

I was so excited. The update finally came through an hour ago. Did it? And now it's not working still, it's saying on one Chromecast, to hard reset it, because it belongs to someone else I did that. And now it won't connect at all the other one goes through all the steps and then fails to connect. Saying it couldn't connect. Couldn't connect to Chromecast. Failed. Fix this now! I'm so sick of this issue! What's through point of an update if it still doesn't work???????????????

[Danitochromcast]

Uso Google desde que tengo uso de razón en computadoras y celulares.. jamas un problema. Lo que ha pasado con Chromcast es tremendo!! Siempre confiamos en el sistema que nos brindan y que de un momento a otro pasara a ser un objeto obsoleto. Fue tremendo,..  Un golpe anímico a la familia! Ya que lo usamos mucho. Jamás debieron darlo de baja.. jamás.

[Armando-Vet]

Si Funciona mi Dispositivo

Como Reviso el firmware de mi Chromecast 2° Gen ( El Circular ) 

Me podrian Orientar , Por Favor 

[letizia]

Ho scaricato l app aggiornata google home come da indicazione, tuttavia non riesco cmq a riconfigurare il Chrome cast perché il processo si blocca e si interrompe/ si impalla indicando problemi di rete ( che però non ci  sono). inutili i tentativi di ripristinare e ricominciare da capo

[Whisperingcow]

After downloading/installing the android update, I'm still having difficulty.  The Home app and device connect, but when I get to the point of communicating with my wifi I receive the following message: "Could not communicate with your Chromecast". Please advise...

[Kmarx]

Got my three Chromecast Audio devices back up and working properly.  Took a bit of doing, but had excellent help from Google support rep (thanks Jose!) and everything is working again.  If you're having trouble reconnecting you'll likely have to remove the device from Google home and add it back.  Might have to mess with other settings too so if your not sure I suggest getting a call from Google support and let them walk you through it.  My experience with their support was excellent.

[ryanrichardamor]

hard to update

[davvidheater]

i understand how frustrating it can be to deal with connectivity issues on Chromecast 2nd Gen and Chromecast Audio. Have you tried resetting the device and ensuring your Wi-Fi settings are optimized? 

[rafaelcosta9426]

Rafael 

[DanielleMez]

I will never buy a Google product again. I'm so pissed off that. Even after I got the update and did everything correctly. I still can't use either of my 2 Google chromecasts. I tried hard resetting factory hard resetting. Just like it asked me, chuxes said, I don't own this even though it's mine. And neither of them work, even with the update on my phone for Google Home. My Google Chromecast, will no longer connect to my internet. Due to your issue

[Angie9]

The problem persists always

[Glor]

Al final llegó la actualización,ya funciona 😁 

[Lululemon]

Yaaay update came just in time for the SHL play-off ! 😄 

[2008lani]

Hello mines is still not functioning. What do I need to do? Thank you 

[Anaclara]

🤦🏽‍♀️

[Luigy76]

Ya está listo por si lo restableciste ,desinstala Google home y vuelvelo a instalar para que se actualice

[Iwannagohome]

I have that app version and my main chrome cast I use still isn’t back up. 

[FaresShawash]

It is updated and fixed. 

Thank you 

[BrandonGagne]

Thank you, Google. In addition to updating the Home app, I had to CLEAR THE CACHE on the Home app.

0) Update the Home app.

1) Long press the Home app icon.

2) Press "App info."

3) Press "Storage."

4) Press "Clear cache."

[Ser_Vlajko]

Hello, when I press App info, nothnig happens. Just stays there. No next step for learing th cash. Any ideas?

[dtarragona]

I was one of who made the factory reset. I solved the problem by changing the phone date where I have the Google Home app to March 8th (the day previous to the problem). With that, my Chromecast 2nd was detected by the Google Home app, and I could move forward with the configuration process without problem. Once my Chromecast 2nd was connected to my wifi, it started the updating process and "voilà", my Chromecast 2nd started to work normally again! Kind regards!

[Lequecemel]

Ainda não estou conseguindo conectar.

[Jtp1]

I've updated Google Home app, and I was able to  finally connect . But now, it keeps on disconnecting every few minutes. 

[StevenB2999]

The updates are not working at all, I am still having the same issue where the Chromecast cannot connect/communicate with my wifi

[Eabassetto]

O meu continua sem funcionar. Já fiz todos os testes e nada…

[notwen]

Home upgrade appeared in my play store. My Chromecast gen 2 is connected again. Thanks 4 u everyone

[Anakrol]

Não estou conseguindo acessar ainda! 
quando vai voltar? Tem uma previsão ? 
Eu resetei achando que era por conta do meu Wi-Fi e dps que vi que era realmente pane