Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Gis]

Exactly. But thy could make it cheaper. I am going to explore Roku.

[Oldmate]

Worked out better value for me to but a new 50" Google TV with 5 years in home warranty than upgrade to a newer chromecast. 

[DrewLazz]

If only there was a new version of the Chromecast Audio. 

[Josemartí]

There isn't new version. Chromecast audio has been discontinued.

[Roscoe14]

But the Google streamer is just the same as casting. I have a number of fav apps that are included in the standard install 

[PedroMarcus88]

Lo mismo pienso. Una estafa!

[Pepa24]

Al parecer si pero si tenemos esto quiere decir que no estamos bien económicamente para comprar otro producto mejor 

[Ta8]

That's what I think 

[LottaB]

I hope they fix this asap. I bought a new chrome cast product and it is so confusing to set up. I have worked on installing the product and it is  very confusing. Needless to say I want my old one to work…plug it in and follow simple instructions and it worked great. Please fix asap! Thank you, Phyllis Bull

[Vcath]

if Google had to pay us compensation of even 20 dollars to all user 🤑 This is unacceptable for a company like Google, just for one line of programs!! We paid for a service that is not up to scratch. 

[Cente]

A 50 dolares serían USS 1000 millón. La demanda debería ser por ese monto. Yo ya  vendí toda mi posición accionaria Google.

[Popopr]

01786076556

[JackHoff]

More like millions. 

[LittleTyke]

Google itself says it's sold 100 million Chromecast devices. While not all will be the now problematic second generation ones, a very large number, including mine, are broken since 10 March 2025.

[Dracodepressus]

Igualmente,  hoy 11 de marzo mi dispositivo lo enciendo, puesto que tuve que salir de viaje de trabajo, y me encuentro con la desagradable noticia que "mi firmware de mi Chromecast no se puede, autentificar "   

[Karine35_190]

Idem

[Nadezda1]

Да, у меня тоже самое с 9 марта

[César_Rojo]

Я тоже с 8 марта.

[Sastors]

All chromecast audio are affected. Several millions 

[wnmurphy]

A certificate that never expires would be security hole. Let's not play armchair engineers.

[lcgrissom]

In an solid engineering environment the expiry would have been tracked and a new certificate ready (or even pushed prior to) an expiration that might just cause a worldwide outage. 

[Mandak3]

Yeah this is a huge inconvenience!! I was trying literally everything going crazy! Good thing I didn’t factory reset it though 

[SBMB64]

Elon must be evolved 🤣🤣

[thetechcommie]

To be fair, these certificates are there to prevent security and vulnerability issues and hacking from outside actors. It's annoying that this is a problem, but getting on their case about it isn't helpful.

[Jess1988]

Justo el día 9 empecé a recibir correos d q se estaban cambiando contraseñas de mi Facebook e Instagram, otro q me decía que me habían hackeado y mostraba mi contraseña y q le ingresara dineros si no quería q mis fotos fueran publicadas o no se qué, rápidamente tuve que cambiar todas mis contraseñas y parece que paró incluso en mi cuenta de Wallapop preguntando por productos para comprar vamos increíble, seguro q fue por toda esta mierda...

[MauriceT]

Maybe they could use Google AI to schedule renewal of certificates. 

[Stelica]

Foarte mulți clienți au fost afectați 

[César_Rojo]

Zburătorul din povesti a făcut mai puține daune decât Google

[GuyGotham]

We are talking about a $35 unit from like 7 or 8 years ago right??   Not trying to be a **bleep** but at this point I am amazed they are even still servicing it especially given they don't even carry this product anymore.   

Just saying I think it's fair to be a bit more relaxed about this.   I know mine has paid for itself like 5 times over at this point.   I'm delighted to find out they are still even keeping it functional on their end. 

[DK22]

I get your point some comments sound privileged and pretty. 

But my chromecast audio devices are feeding a 40 year old NAD amp and a 50 year old Marantz amp.  Both are going strong.  A device should work until its hardware fails, not its software.

[JimNestEgg]

I personally have achieved perfection in everything I do.  So should Google and everyone else.

[Waxwingsmedia]

Google shill spotted. You heard the man, goy! Now go buy new ones! Muwahahahah 

[MarkyMark2]

Nailed it. 
Should have been basic blocking & tackling. 
….not rocket science 

[Chrwei]

Certificates expire, it's just the nature of how they work.  They need to add a new certificate and rebuild schedule to an automated release process, or at least give us the option to ignore an expired cert 

[BadFlash]

Yeah I’m not sure how they’ll fix that .  The issue is Netflix/Youtube/ETC are using the IP:9003 ( or another port ) with SSL and that the CC cert expired so your browser or app can’t validate the CC certificate… hence the “unauthorized” error message … but that’s been stated in a few posts here and Reddit .

[cs_280zx]

I agree and wonder how this will be rectified. i am not really confident it will be fixed without asking the device owner to do some custom weird workflow.

[mkochsch]

Millions.

[Kentdk]

I would say millions

[MartinB1]

Millions for sure. I work for a business providing support to hotels including 1000s of CC alone. Add to that all the domestic users and the fact it's global! It's crazy that not only have they allowed this to happen but that it isn't fixed 4 days later!

[BrixSat]

Its true, the maniac to use ssl everywhere has this inconvinience.
Please be aware that not always is possible to use ssl, and for older equipments that manufactor or supplier dies it will get terrible when ssl expires and nobody fix's it.

Ssl is safe but also a pain in the ass.

It a shame that google as not predicted this before.