Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[SpongeRob]

I cannot get my 2nd generation Chromecast authenticated for some reason, my Google Home app is up to date (3.32.69.2).

I performed a factory reset of the Chromecast because I hadn't used it in years and my Wi-Fi has changed etcetera.

When I open the Google Home app on my Google Pixel 6a it tells me that the Chromecast needs to be activated before setup. It tells me that I need to install the Device Utility app, but I cannot install that app on my phone because the Android version is too new.

When I install the Device Utility app on an older phone, that then tells me that it cannot be authenticated and I need to visit the support which is then sending me in circles.

Might it be because my Chromecast wasn't close to being up to date that I'm having these issues still?

[jojoteran]

prueba cmabiando la fecha del dispositivo (pixel 6 o el que sea) a una fecha anterior al  de febrero de 2025

[SpongeRob]

I set the date on both phones before february 2025 and I could get the Chromecast connected to the Wi-Fi. I still cannot set it up in Google Home, but at least I can cast now!

Thank you for the tip!

[tariqaziz5636]

Yes 

[jojoteran]

update the date of your phones now and hope you could set it up in Google Home

[Jbassing]

My 3rd generation Chromecast quit casting. I have tried all of the troubleshooting you suggest. Will there be a fix for this?

[tariqaziz5636]

Yes please 

[Punchy06]

So is this happening again? I can't see both of my Chromecast Audio devices today.

[58264]

Bkash PIn lok

[Cwallstrom]

Jag hade ej återställt min ena chromecast och den fungerade i 20 min sen la den också av och detta var i slutet av mars/april. Ni ljög. Nu har jag 2 som ej fungerar och hur ska det gå att uppdatera dem så de fungerar?

[Jeroenlangenber]

Jeroen

[Tevan23]

sii