Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Syrone]

Hold yer horses! Planned obsolescence is designing something to lose function integrity over time - plastic bits on cars that need replacing due to wear and tear over time, for example.

Google Chrome worked perfectly until Google flicked the switch! That's not planned obsolescence, it's nefarious.

[Ornela1990]

Hola me avisaron muy tarde y el mismo domingo lo reinicie de fábrica como sugerían ustedes cuando pedí ayuda on line 

[NeoDC]

It’s been over 100+ hours since this issue began. No excuse to let a certificate expire. The lack of transparency & communication from @GoogleNestTeam is appalling. The right solution is to send a new ChromeCast all the affected customers who did a factory reset, which is the large majority. 

[30384209]

Chromequest

[Debbiemeiga]

Hola yo tengo el mismo problema hace ya 4dias y no soy capaz de solucionarlo espero información también por favor 

[Jdamen]

How do I get included in the email Comms for updates/solutions? I believe one was sent today but I didn't receive it.

[Davidoff]

Bekommt ihr es hin Google? Nächstes Gerät wird ein streaming Dongle ohne Ärger und begrenzte Software 

[dhanrajsnikam]

Most people might have already done factory reset.

[mpez]

Hi, unfortunately I did a factory reset before I found out about the widespread issue. What should I do now? Thank you!

[Wantschromecast]

Can we get an idea how long we have to go without it????

[Jdamen]

4000 comments 😂😂 Google you messed up. I factory reset, send compo

[mferraro15]

What a bad customer experience. 

[Wili18]

Hola soy de uruguay y lamentablemente en el suceso de que se habian caido los sistemas de chromecast yo pense que ers un problema y lo restableci ahora mi hermana me dise que el de ella esta andando y el mio no me anda yo lo uso para transmitir pantalla porque el chromecast que tengo yo no lleva control se usa co. Gooogle home 

[Oniria]

Si hacen eso de dejar obsoletos los chromecast 2, no compremos más chromecast, es poco ético que lo programen así.

[Gabriel84]

Tienen previsto cuando repararan el inconveniente????

[Nibby]

Please fix it, I can’t afford another product. It was fine until a couple of days ago 😞

[Malabek]

Por favor, necesito que vuelva a funcionar, es un elemento útil/necesario para las tareas del colegio de los niños también. Comprar uno nuevo es bastante caro y realmente se me va del presupuesto. Necesito una solución inmediata

[SiSc]

This is really poor customer service. Three days and no fix. I’ve not been notified and I’ve only just found this forum with the formal communication. When are our Chromecasts going to start working again?

[arriba87]

I ll buy a fire stick

[Jdamen]

Also..... This feed interface is TERRIBLE!!!!!!

[Rachaelcottage]

Hi my Chromecast is not working can you please let me know what to do? It’s been three days?

[Rachaelcottage]

Can we phone anyone for help?

[Rabbadabb]

A bit stupid to mention do not factory reset 3 days after problem surficed. 

Bet many People already did, idid .. 2 Times actually. So what now. My device is garbage?

[tommyemoss1980]

100% stupid.. That most common thing to do.

[Li71]

Hello please let as know , as soon as you can, i didn´t knew of these problem and I was factory reseted my device.  Thank you!!!  

[gsarmiento]

Dear Google Nest Team,

Thank you for the update regarding the Chromecast (2nd gen) and Chromecast Audio issue.

Unfortunately, during the troubleshooting process, I performed a factory reset on two of my Chromecast Audio devices. Once a fix for the issue is available, could you please send me the recovery procedure for these devices?

Thank you,

Gabriel S

[tommyemoss1980]

They are reaching out meta their technician are smarter.. googles techicians found on gumtree

[Nandino]

Ho fatto ripristino impostazioni fabbrica ora che succede ?

[AASARMADI]

I reject all items until it says on the TV screen: "We couldn't authenticate your Chromecast. please visit support.google.com/..."  what should I do know, because I haven't been able to use Chromecast on my TV for several nights?

With Respect,

A.SARMADI

[Anonymous]

Don't reset it?! The 1st thing you do when it doesn't work. Cool.

[AASARMADI]

Unfortunately, I did.

[AASARMADI]

 Please, look

[tommyemoss1980]

At moment setting on fire, be next fix

[Nexus6x]

Google,  I have received no such instructions not to factory reset my chromecast device device. And when I received such warnings, obviously it was too late,and I believe this is for most people who uses the device. Not fully knowing what the problem was,and after checking all possible connections, the next thing left is to factory reset. So yes,I ,like most people using the chromecast device have done the factory reset. Now you're letting us know,not to reset, this is nonsense!. I was also thinking of buying another one,believing the one I have was faulty. 

My question now is: when will the issue be resolved?. When  will we know of the fixed???. It's been four days now!!!.

[Nat666]

Yo pensando que era un problema de mi conexión o tv. Son Google, arreglenlo ya. 

[abgmaureraanton]

Es un poco absurdo ya que lo primero que hace el usuario es resetear o reestablecer el dispositivo inclusive por recomendación de uso de Google,entonces ahora dice que no se restablezca a fabrica, no será que no piensan solucionar nada??????

[Raclis25]

Good evening. Sorry, I already reset my device. So, would you send me instructions on how to set it back, please? 

Thank you

[AnnePal]

Has this been fixed yet?

Very frustrated!!!

[Misdar]

What to do now that I've factory reset about 3 times

[Florenciaquin]

Yo lo resetee porque no sabia