Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[IcemanSwe]

No problem with some of my Chromecast Audio even after factory reset. I just change my Iphone date to  1st of feb and installed it again! After this I just left it on and after a couple of hours they are up and running again!  

[Waldemar_N]

I reset the system! I’m waiting por news reconsiderations.

[pugscanfly]

See my earlier post. Cheers

[Brigit]

Almost 10,000 have responded and still no results. This is very disappointing.

[FNR]

Finally it’s working.. (Chromecast 2nd Gen)

[Guninger]

It ok now what happened??????

[pugscanfly]

My factory reset Chromecast is now working. Mind you I did the setup with my date rolled back to the 7th and everything went well and it completed the setup, which it wasn't doing previously. Then set my date back to normal. Cast Netflix from my iPhone perfectly. I'm not sure that I needed to set my date back to setup. I suppose I should have tried that first. Might be worth a try.

[Ema7]

Buongiorno a tutti, io ho risolto questo problema in modo piuttosto semplice. Premetto che dopo il malfunzionamento avevo resettato il dispositivo Chromecast e quindi non si collegava più alla rete wifi. Provvisoriamente è necessario avere un vecchio terminale (io avevo un vecchio tablet con android 7), ma successivamente non sarà più necessario e si potrà usare il proprio attuale smartphone o altro ed usare Chromecast come normalmente 

[Stone66]

Come hai fatto? 

[Clab]

Hai fatto un aggiornamento?

[Hastyman]

Working thank you Google from NZ 

[Inimini]

🥲 6 days later: it finally works again...

[SZANTOJANI]

Várom a frissítést!!

[Mattty]

Any update on the factory reset?

[pugscanfly]

Just got my reset Chromecast to setup. I setup with my iPhone date set to the 7th and the setup went perfectly. Then set the date to proper date all all is good again.

[luizinhoez]

Obrigado fiz o mesmo deu certo 

[Flofo]

I confirm my Chromecast audio is working again 🙂

[Ingrid12]

I get no message at all, I cannot cast anything, e.g. Google TV, Prime, YouTube.  It just won't connect to Cromecast all, flashes and that's it?

[Zamaneh]

It works now. Thank you!

[CastFix]

I was one of those people that performed a factory reset, before I saw this post.

But I was able to reconnect the Chromecast to my WiFi, by changing the date on my phone back to February 28th. Then configure the chromecast via the Home app.

[ToonBall]

Ok I have got mine working. This what I did, it's Android only. I hope it helps. 

1. Switch on the Chromecast connect to your TV 

2. Put the Android phone date back to 7th March.

3. Switch on Bluetooth and the hotspot on the phone (my phone is my WiFi)

4. Open Google Home, add device

5. It should find the Chromecast and switch on WiFi if prompted

6. Assigned the WiFi name & password to the Chromecast. 

7. It may take a couple of goes but it should eventually get the wallpaper up. 

Now your back to where we where on Sunday evening. On the WiFi but no streaming.

8. Put the phone back to today date. 

9. Leave the Chromecast switched on for 30mins. 

10. Switch off the Chromecast, I left it off for an hour. 

11. Switch the Chromecast back on and it should join the WiFi, then leave it. Mine started an update 

12. Once the update was done, I force stopped Google Play Services app on the phone. 

13. Open Google home on the phone and the Chromecast was there and I am back streaming. 

I wish everyone luck

[J_Clark]

Yes, that pretty much summarizes it.
Just one thing on #10. In my case both Chromecasts received the fixed after I turned them off and on without waiting more than 10 secs.

[Giseppecordi201]

Ma quanti giorni ci vogliamo per risolvere il problema????

[anon456]

Thank you for getting it done. My two CC units updated and all is fine again.

[MJG1959]

Finally sorted for me in the UK.

This may help others.

1 I did the routine to get them back connected to Google by setting the date on my phone to the 8th of March. Like around 99% of people I had already done a factory reset before seeing Google's rather lame and belated 'do not factory reset warning'.

2 I left both connected to a mains power source, NOT a USB port on the TV's which go dead when the TVs are off.

3 Kept resetting them, though NOT a full factory reset, just unplugging the power and plugging back in.

 4 Then on doing this tonight at about 7pm (GMT) first one then the other both updated, shut themselves down and applied the update.

All working fine....

[Fran7]

Restaurei de fabrica , porque  fui informada pra fazer isso polra voltar a funcionar , estou muito chateada por estar sem funcionar , aparelho tem q ter vida útil  sem tempo determinado , qdo comprei ninguém disse ou veio alguma nota dizendo que era descartável , espero q a solução seja restaurada o mais rápido , é um crime contra o consumidor , perdi tempo s pra tentar fazer funcionar pq nem aviso havia q estava com problema no sistema  do Google , estou aguardando retorno e como fazer pra funcionar . 

[Anonymous]

Está solucionado (chromecast audio). Gracias, a pesar de la espera

[Cor-Leon]

FIXED!

Today I have reconnected my device to internet by setting my phone on a date before March 9, 2025. Then closed the Home app.  Opened it again and set up the Chromecast V2. 

Once it is set up and therefor connected with internet, you can turn your phone to automatic date again and simply wait for the google firmware-update, keeping the device on power and consequently connected with the internet!

And just now at 20:35 CET, strictly coincedentally while I was busy with an alternative device, my Chromecat V2 suddenly connected and is enabled to cast as it used to. Finally!

Nice day to you all!

[Zaf800]

Its working 🙂🙂🙂

[Stone66]

My reset factory nooooo !!!!

[Re56]

Ho risolto il problema cambiando data allo smartphone, ho messo 7 marzo 2025, ho ripristinato di nuovo e ho effettuato la configurazione. Funziona tutto bene.

[Anonymous]

Many-many-many thanks!!! 🙏 ❤️❤️❤️ It works again! ❤️❤️❤️❤️

[cythraul]

I have two Chromecast Audio devices. I factory reset one before discovering this thread. After noticing my non-reset device reappeared, I decided to try reconnecting the other one. During setup, the phone repeatedly timed out when attempting to join the Chromecast's ad-hoc Wi-Fi network. However, manually connecting to that network allowed the setup process to complete smoothly.

Huge thanks to everyone involved in deploying this fix, you're amazing!

[perroveloz1972]

No estaba informado y cometí el error de tratar de configurar mi dispositivo Chromecast antes de que avisaran del error. 

Motivo por el cuál lo reinicie. 

Esperamos solución prontamente dado que sus prestaciones son muy necesarias para nuestro trabajo. 

Desde ya gracias..

[Josot666]

Bit late with this announcement. Already factory reset my chromecast audio. Even tested with a 2.4 wifi only ssid. Pitty only older devices have this issue, cause it feels like teasing so people buy newer devices.

Hope for a quick fix, cause my home office is now without music to keep my working spirrit uit.

Almost bought a SonosOne just cause I was done with chromecasts failing to connect. Its not the first time there are issues.

But I'll wait and see if this can be fixt in time.

[praalka]

I did a factory reset and had to play with the date and time but it's working again! 

[MP60]

this will be resolve before the end of the year?????? Who would think Google will be that slow.

I am glad I have options

[Laszlo1]

Hi 

One of my three Chromecast got alive again. 

One was off for a few years and was not conected to the current WiFi is not setable. The other I did a factory reset is also still dead. Any Tipps? Thanks 

Best regards 

[lerb]

I live in the PNW (U.S.) and the update happened sometime in the last few hours. I have been leaving my tv on, to ensure the Chromecast remained active (not sure if that was necessary or not).

I noticed a bit ago that some of the information in the Google Home app had changed, but my phone was still not connecting to the Chromecast. So, I turned my tv off then back on again, and the issue was completely fixed. I can cast from my phone again!

For those wondering, I was one of the users who had originally done a factory reset, before I came to learn this was a universal issue for Gen2 Chromecasts. I used the instructions provided by many users, including here:https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro....

Thank you GoogleNest Team!

[Mastristediana]

It’s working again for the people who didn’t factory reset already? 😭 well I did just that 🙈