Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Liamidi]

Thanks for the information . 100% TOP

[BrunoMunhoz]

Infelizmente já tinha realizado a redefinição de fábrica! 

O App (Google Home) já está atualizado com a versão mais recente (3.30.1.6 para Android e 3.30.106 para iOS).

Porem ainda funciona.

[Ericsp]

Stoll not working

[gianbing]

My Chromecast is dead. I tried to reset without known the problem, no email or alert received...
So now it is bricked. I've tried to update google home to 3.30.1.6, but still doesn't work.
At some point during after the reset, it says: can't communicate with Chromecast etc.

I'm so sad.

[Dada2]

Tem uma previsão?

[shaikhnadeem909]

Thenks

[MoiraG]

Ancora nulla...

[Peter_1]

I have found a fix for when you have factory reset your device and updated google home to the recommended version and things still don't work.

You need two mobile phones for this fix, with one serving as a hotspot, and the other has google home app installed.

1. Turn of your WiFi

2. Set the date of both of your phones to March 5th

3. Create a hotspot with name and password an exact copy of your home wifi

4 with the other mobile phone: connect to the hotspot and start your home app.

5. Start connecting to your chromecast. It should go smoothely now. Follow the steps and connect your chromecast to the hotspot.

6 chromecast should download the so desired firmware updates from google!

7 go through all the steps from google home. If things don't go, just skip them

8 when google home says you're done, disconnect the power of your chromecast

9 turn down the hotspot, set your phones back to normal date, turn on your home WiFi, and wait till you see it on your phones.

10 connect the power back to your chromecast

11 Cast whatever you want!

[Peter_1]

With 1 i mean: disconnect the power of your WiFi router*s)

[Yho]

My device still not working, pls do something.

[joseerivelto]

Estou aguardando ansiosamente 

[Francina]

Aún no se conecta con el iphone

[Jhacy]

Ainda sem funcionar 

[Rodrigo06]

Thank you for fixing my device. It's a huge help for me. I practice my english listening on my TV. 

[mpez]

I just updated my Google Home App and was able to set up my Chrome cast again. Thanks 

[DanielleMez]

Even after I updated the Google home in palm store. It stays can't connect & now it's stating this was setup by previous owner FACTORY RESEFT... WELL I DID & SAME ERROR! NETHER OF THESE CHROMECASTS (2 ) WORK EVEN WITH UPDATE!! 

[Frizzo4u]

Doesn’t work chromecast 

[Debs22]

I did a factory reset and it's finally resolved!!

[Debs22]

I did a factory reset & it's working now

[Galanz]

My next Gen 2 wont even turn on now, I have downloaded the new version of Google Home still nothing

[NY23]

I have problem with my chromecast and when does it come back? Because right now its a week and I am waiting for it to get fix. If you can please let me know when it will be fixed. Thank you

[Pistarini03]

Como configurar e voltar a funcionar ??

[Hunnij01]

This is message is nearly a week old, loosing confidence in Google...so sad a company like Google can't keep up with their certifications!

It seems like AI would have caught it

[Diesel76654]

"If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps."

I initially did this March 4th troubleshooting. Mine still stays stuck on "Get the app download page and when trying to connect it reads "Can't communicate with device". Have this been resolved yet for the users who did a factory reset?

[Manuel5]

Finalmente, hoje, o Home do meu smartphone foi atualizado para a última versão e consegui atualizar o Chromecast que está funcionando sem problemas.

[ricardomartinez]

Okay I'm looking forward to e

[Jake8628]

I've already updated to v3.30.1.6, but still can't set up my Chromecast that was reset. 

[Yio619_]

Cómo me conecto a mi tv

[TeaB]

Hi Google 

I can still not get my chromecast gen 2 working (it has been factory reset) . The Home app is updated with the March 15th update. I've tried with two different Google pixel phones (3xl and a 6a). What to do? 

[Luis84]

Hi, change the date from the phone you use to configure Chrome cast to march 1st (disable automatic date and time) then proceed to configurate your devices. I read here and it work in on my 2 devices...

[TeaB]

Thanks a million. Now it works 👍

[Champikadanapal]

Remove plies 

[Naohgenix]

Android samsung a12 cannot find google home update 3.30.6 only the 3.30.5  I can’t download nor update fix this problem please this is getting annoying

[Pip_pill]

It takes time to wait for the update one of my tablets got it 3 days ago. my phone got 3.30.6 yesterday as an app update to google. home my wife phone is still on 3.30.5!

[Balaguru]

Pls help to resolve the issue for factory reset done user 

[treeman02345]

On Android device long press the home icon. This will show update in menu. With the Chromecast attached and powered on bring up the HDMI that chromecast is plugged into. On mobile device update home app . Follow on screen instructions on mobile device. This will update app and resolve any issues with factory reset 

[Me37]

Bonjour,

Mon appareil n'est toujours pas fonctionnel. Où en êtes-vous du déploiement ?

[Adolfopatarroyo]

Still nothing good news for people who made factory reset?

[Luis84]

Hi. Try this: 

Disable automatic date on your phone, set the date on March 1st, then configure your device from Google Home, I read this solution here and now my devices are ok.

[treeman02345]

This is only a short term fix. Once you turn automatic updates back on and Google home updates again, you'll still have trouble