Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[RalphNL]

I did a factor reset. What now?

[rbdgswg]

Can we get a discount code for a Google TV Streamer for the inconvenience?

[Queenmarylee]

not all of use the device for TV. I just want to hear my music feed all over the house. Just FIX THE PROBLEM, Google!

[Annoyedashell]

You send an email with a link to this announcement 3 days after the incident and after I reset my device?!

I hope my device can be salvaged. Maybe in the future, get the email sent out to users on the day the incident that occurred and not 3 days later!

[Anasafra]

No funciona mi chromecast

[Pollepel]

I still have a later model that is bricked by an earlier software update.

It shows the google logo but not much more...

You never replied to my emails when i reached out to your supportteam... 

[Cdvries]

Oh so that’s why my chromecast isn’t working. Thanks for telling me that it’s not my WiFi

[betterstone]

How do we hear when the problem is resolved?

[Gigi3]

🙄

[johnnyzero2]

For all the factory update people who are freaking out :

Temporarily set the date on your smartphone to March 8 or earlier. Then use the Google Home app to re-setup your Chromecast. Once it's back online, sit back and wait for the firmware update from Google to be installed. Supposedly it's going to be a phased rollout, so it could take as long as several days for the firmware update to hit your device. Patience.

[Carlos44]

Solución probada y funciona.

https://www.xatakandroid.com/gadgets-android/google-rompio-chromecast-antiguos-esta-vias-arreglarlo-...

[kazu4419]

既にリセットしました。どうしたらいいでしょうか？

[Rmgamal]

Thank you. I have already factory reset my Chromecast. I am waiting for you solving this problem.

Dr. Roshdy Algamal 

[diegoteyague]

F*ck! I saw it too late! I all ready reseted it! And now what???

[WimMees]

I can't set up my chromecast anymore after I did a full factory reset. I keep getting the message "Can't communicate with your Chromecast"

[Ironis]

So you just found out it's a 2nd gen Chromecast?

[WimMees]

Someone else added my ticket to this question. When I enter the id from the chromecast I come from the third generation. 7114103ODVUN. But I'm new here so I'll just wait here.

[Mady713]

Check my post. Do set up as I did.

[Ale15]

Eu acabei resetando o meu, se tiver como resolver, usamos muito aqui em casa 😞

[Crismazzeramor]

Eu acho um absurdo, já tem quase uma semana e não tem solução. Não sou só eu insatisfeita, vcs conseguiram derrubar o Chromecast no mundo todo. No aguardo da resolução do problema 

[moviemaker]

Chromecast gen 2 werkt al 5 dagen niet meer werk er eens aan . Dit kan toch sneller worden opgelost.

[Javivi]

Ok i will wating thanks

[Jessicacristina]

Estou com problema no meu aparelho não conecta 

[Anonymous]

So frustrating, and the time it takes. But I have solved my problem, as of Monday I’m a proud Apple TV owner.

bye bye nasty Google

[Anonymous]

Unfourtnely I reseted my chromecast , what i have to do now?

[Dome418]

i did factory reset 😞

[Anonymous]

No worries, just set the date on your phone to March 8th or earlier, and setup the device through the Google Home app like normal. The update is supposedly rolling out right now, just slowly. Going through the Google Home setup basically just reconnects it to WiFi so it can receive the update, whenever that may happen. You can put your phone back to the normal date after.

[Basalisco]

Worked. Thanks

[moviemaker]

Heb ik gedaan Bedankt 👍

[moviemaker]

Nu nog de Update van Google ontvangen. Chromecast werkt weer op WiFi.

[Schumarky]

Well I'm sorry, because you were so slow in getting this info out to me. I have, as per your trouble shooting advice tried factory resetting both my 2nd generation chromecasts. Now what?

[Mfaham]

I’m still having trouble with setup my device after performing a factory setup and waiting for your feedback. How can I check my device to be sure if it’s (2nd gen) or not. Thanks 

[blemos]

my chromecast no longer syncs with my phone.

[Macmanuel]

Y si por desesperación o desconocimiento ya lo hemos restablecido y ahora  el dispositivo no conecta con la aplicación …? 

[Anonymous]

Si ya lo as reseteado a fabrica, prueba a cambiar la fecha de tu telefono al dia 1 de marzo por ejemplo e intenta de nuevo con la aplicacion Home a configurarlo, de esa forma si bien aun no podrás enviar contenido al dispositivo, almenos estará de nuevo conectado a tu wifi, por lo que recibirá la actualización cuando le llegue el turno a tu dispositivo. 

[Cyb1]

Top late I have restarted usine paramétrer twice before seeing jour message, we are 13 March and t'he problem is not resolved

[helsbels82]

I reset before I knew how can I fix it?

[lddc]

It took you 5 days to recognize the error and during those 5 days you recommended restarting the Chromecast.

[JamesJP]

How will you let us know when this has been fixed?

[Basalisco]

The first thing 80% of people who use it regularly did, was the Factory Reset. Now please fix the problem.