Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Alitosan]

Había reiniciado antes de leer esto. Ahora como hago?

[agibanez11]

I still am unable to cast from my Laptop, although I am able to cast from my Pixel Pro 9.  I never had the connections issue.  I did do the Factory reset. 

[M3RT]

Disable auto date of your phone. Set the date to 7th of March. Add your Chromecast Audio as usual. Wait until it updates to the latest firmware.

At first it till not respond to "Under "Technical information," check for Cast firmware version: "X.XXX.XXXXX." If it's a display, check for Fuchsia Version: "X.XXXXXXXX.X.XXXXXXX." (See Chromecast and Google TV Streamer firmware versions and release notes - Streaming Help). Reboot the device and wait. It will update eventually.

Cheers.

[Vmollers]

Its easy to fix an factory reseted chromecast. Its only to back the date to before 9/3 for the phone you are uising to configur. Then it worked to configure and the chromcasts software was updated. Now it works just fine. Why doesn't Coogle inform about that? 

[KimBigLake]

Thanks for fixing my 2nd gen Chromecast - the update to the iOS app solved the problem including firmware update etc - had done the factory reset. 🙏

[ZahidSmile]

When will the fix available for the users who reset the device?

[QueenR]

Do we know when the problem will be solved for the ones who factory reset there chromcast cos that is the first thing that was suggested when it stopped working? Otherwise I wouldn't have done a factory reset if that was the case. 

[Kishore_Sangvi]

Pls do it soon

[きむ]

• フレームウェアバージョンは合ってるんですが、依然キャストできません

[Conservpioneer]

I’ve factory reset my chromecast.. should wait to check ? 

[Jflug]

Any updates on a fix if you did a factory reset?

[woliverio]

Unfortunately I did the reset ‘cause I thought that will solve the problem.

For now, I’m waiting the solution for us…

[Leonardo1955]

For me the issue was resolved after I changed the date on my phone to 7 March.

[Rocala63]

Lamentablemente, yo lo reinicié y aún sigue sin funcionar.

[Vanm]

Please provide a solution for those of us who reset the product to factory mode. It's tiring to wait for the message to know when my product will be functional.

[Slema]

hi, my chromecast is bricked because of your bug. Since Saturday March 8th it has a fixed orange LED and the screen is completely black and it doesn't even appear to be connected to wifi. How will I receive the update???
You ruined a chromecast that was fully functional before your bug. I hold you completely responsible! I want compensation or solve the problem for me!!!!!

[Shicco]

I do not understand how you google, can rollout something that is not properly tested and then we are waiting for a solution and not able to use the

chromecast! You should have rolled back the latest update until the FW were ok to be rolled!

[Miesa1234]

Dear team, 

I have a friend that might’ve rebooted their device during the troubleshooting process. When will the fix for that mistake be available, or if it is already, how does he debug the connection issue? Thanks! 

[Loveyourbody49]

Thank you 

[Geena_William]

Please any news for the troubleshooting process for the factory reset

[Pulga]

Mi dispositivo sigue sin funcionar... cuándo puedo tener disponible una solución? Gracias 

[DEF26]

POUVEZ VOUS ME DIRE QUAND LE PROBLEME SERA REGLER SUITE A LA REINITIALISATION DE MON CHROMECAST 2

[ulcalderon]

Apliqué reset de fábrica a mi chromecast 2a generation, me pueden enviar las instrucciones para actualizar el firmware por favor 

[Morgane-vrc]

Pour régler le problème de chromecast 

La tablette ou le téléphone que vous utilisez avec Google home régler la date au 1er mars 2025 

Ensuite réinitialiser la chromecast. 

La logiquement elle devrait se reconnecter et vous devriez poursuivre l'installation. 

Elle va faire une mise à jour bien la laisser faire 

Une fois la mise à jour effectuée la chromecast refonctionne 

Retourner dans les paramètres de votre téléphone ou de votre tablette et remettre la date actuelle 

🍀🎉🔥💪🏼

[bonecrime]

Great! After a reboot, my CC Audio updated the firmware, and now it's working again!

[Cocoliso]

Hola. Lo había llevado a fábrica pero probé cambiando la fecha del movil a 5 de marzo, con Home fui a instalar nuevo dispositivo, reconoció, se actualizó y esta funcionando perfecto.  Gracias.

[Gaelle1]

Bonsoir, 

Avez vous la solution pour les chromcast réinitialiser ?

Je n'arrive tjrs pas à la reconnecter 

[Marie393]

It’s been a week since the issue has started.

Please send me an update and info how to reset my Chrome cast. 

[Bibi313]

Exactllyb.More thank a week

[Pikarnight]

Metti il telefono con la data manuale ad i primi di marzo prima che scada il certificato, e poi fai aggiornamento, appena inizia aggiornamento puoi rimettere il cellulare ad orario automatico a me ha funzionato 

[AngelaSantana]

Obrigado, pessoal,troquei a data para o dia 06,como foi falado e funcionou 🙏🙏🙏

[Bibi313]

How IS It going? When are we going to be  able to use our Chromecast?

[Amitosh17]

I do factory reset a week ago... What I do now 

[CamilleIris]

---

@GoogleNestTeam wrote:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

---

Hi team ! Thanks for the fix. I’m having issues with downloading the update on my chromecast… I unplugged it when I saw it wasn’t working and it wouldn’t appear on the Google home app anymore. And when I tried (like 8 times at least) to add the device, it fails when trying to connect to the internet (I followed the whole help guide). I thought the update would fix that but how could my chromecast update if it’s not connected to the internet nor to my Google Home app ?

[avillarm]

Hey! I still cannot connect my iPhone to Chromecast, I settled up all the steps and all I can see is an error: 

“Si bien es posible que se haya configurado Ático, no pudimos comunicarnos con ese dispositivo desde tu iPhone. Asegúrate de haber habilitado el acceso a la red local en la configuración de privacidad de tu iPhone. Luego, vuelve a intentarlo.” 

The configuration is ok and I’ve been trying to do it all over again several times. So, which steps I must follow or how long should I wait for this to be resolved? 

[Костас]

I find the process of obtaining a job at Google quite challenging. It seems that the company typically requires candidates to have 5 to 12 years of experience. I would appreciate clarification on the rationale behind this requirement, especially considering the capabilities of some specialists who may struggle to facilitate communication between devices within the same company. Perhaps it would be beneficial to consider hiring junior professionals as they can bring fresh perspectives and innovative ideas to the team.

[Tameracabrera]

Please let me know I did a factory reset and still getting unable to authenticate message when trying to follow your reset

[LMM1]

I’m unable to run the updated Google Home App as my IPad now can’t support IoS 16 as it’s older - which is required to run the updated app and fix the chromecast streaming issue. What can be done about this as I just followed the instructions to do the factory reset.

[Haneenfraij]

I have already made factory reset to the chromecast, so i am waiting you to solve the proplem.

And try to connect with us in arabic please

[Jaybit]

Just checked : there's no such version on the play store for the HOME app...