Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[LizW]

This is ridiculous. Over 100 million Chromecast sold worldwide and this is how you treat the customers. Definitely won't be buying Google TV if this is how you treat customers once you decide to retire a product line. Total Fail. 

[Cente]

GOOGLE DEBERÁ PAGAR POR ESTO...

[adriick]

Siguen teniendo el problema..?? Yo desconfigure mi Chrome porque pensé que era problema del aparato.. como puedo volverlo a conectar..??

[Tlonglug]

I have an iPhone and can’t just change the date. I did do a factory reset probably 4 days ago and it won’t connect now. Need a fix still 

[phakhaphon]

 

[Nancy1085]

Scusate,se il dispositivo è compromesso fate prima a dirlo. Giorni e giorni di disservizio mi pare assurdo.

[NoraFouad]

Please keep us posted if we have indeed factory reset the device. 

[Anonymous]

How is the progress going on making the devices that are reset working again

[Sebamarina]

Lo que debe hacer es desactivar la hora automática de su móvil y poner la fecha 01/03/2025 y luego entrar a la app home Google y configurar su Chromecast 

[Bb79]

Do we have only to connect to the device tv  and wait for the update? 

[Stefac]

Patiently waiting, thank you.

[Dave36]

I reset mine and still can’t access it ? 

[Mi14]

Factory reset upgrade available yet?

it’s March 15, 2025…

[Sebamarina]

La solución para los que formatearon de fabrica:

En el teléfono donde vas a configurar el Chromecast hay q desactivar la hora automática y poner la fecha del 1/03/2025, entrar a home Chrome app y configurar el dispositivo 

[JoeyVaken]

If you have the solution where can i find it ? Because i reseted my device

[ElTacos]

Set your phone's date manually earlier than march 9th ( march 3rd for example) then launch the setup procedure with Google home. It allows you to reconnect the Chromecast to wifi and receive the hot fix .

[Bokopa]

Hello, I did the factory reset. Please send me a solution when available. 

[Mariestela]

Fiz no meu e funcionou restauro a configuração e voltou a transmitir 

[sclronda]

1 SEMANA, VOCÊS DEVEM REPARAR TODOS OS USUÁRIOS, SE NÃO RESOLVER ENVIEM UM NOVO, ISSO QUE ESTAMOS PASSANDO É MUUUITO ABSURDO 

[Rmalav]

Its been 5 days now i cant cast on my Tv.. How many times i already put on and off my chromecast its say couls not authenticate

[chuckf]

I did not "factory reset" but I still cannot complete setup. This device was not yet configured for the my new router. When my unit failed I tried this one...but unable to complete setup. Directly upon receriving the "connected" message... I get something to the effect of: 
Something went wrong
You may have set up the unit ok, but there is no communication with iphone .

Informed to check "privacy settings" Local Network Access enabled... which it is.. 
Any help?  My first unit now is working!! Thank You Thank You  for the effort!! 🙂

...but this other unit as described, is not... do I wait for the factory reset info.. then factory reset my device and follow the soon to be released procedure?

[FRamirezM]

If you do factory reset, change your smartphone date to March 8, try to setup the device with a new factory reset, once your device is connected it will receive the last update. 

Once it is updated, you need to take back your smartphone's date back to today's date.

Factory reset it again and voila it connect and finish the setup wizard as a new device.

[floreenciaml933]

Thanks to everyone who replied! Got it fixed. For those still having issues after a factory reset, set your phone's date to March 1st and then set up your Chromecast—it works! Have a great day! 🙌🏼

[Llum1]

A mí me funciona hoy, he cambiado la fecha para configurarlo a una anterior a que surgiese el problema y de momento funciona 

[chromepep]

When are you expecting a solution to this problem? We did do the factory reset and are left with a beautiful paperweight

[Cthingmess440]

Um, Hello? Where's the fix?

[Amity]

I've done that and I can see my Chromecast screen on my TV but my home app still isn't finding it and it did the update and everything they're just not connecting for some reason my home app can't define the device after it says it was connected help

[Cente]

CONTINÚA INTENTANDO

[Pauli11]

Any idea when this will be done, I can’t reconnect my chromecast and unfortunately I did a reset 😣

[Wilson1946]

SET temporaly your phone before 8 mar 2025 AND configure Chromecast. Ayer it Will work again

[Gagbum]

I have lost all confidence in Google. Hello ChatGPT as a search engine. Ordered TV box, tossing Chromecast. Duck Duck Go browser installing. 

[DannoHeimann]

Okay…thanks for letting us know.  I did a Factory Reset and will need help getting this setup again. 

[Wilson1946]

SET temporaly your phone before 8 mar 2025 AND configure Chromecast. After that it Will work again

[Jootje69]

* zet apparaat waarop je Google-Home app staat week terug met datum

* installeer de chromecast.

* zet datum terug naar vandaag. 

[michelcamargo]

eu já havia voltado para aa configurações de fabrica quando fiquei sabendo hoje desse problema. Por favor me envie as instruções para poder resolver o problema. Obrigado

[Roxas]

Second day and still nothing

[gomis360]

Quiten de la ayuda la parte que dice que reestablecer el dispositivo a la configuración de fabrica puede solucionar problemas de conexión de esa manera nadie se hubiera puesto a recetear nada

[juanpabloborreg]

Yo reinicie el dispositivo, cuando estará lista una solución 😭😭😭 extraño mi dispositivo 

[NEILDW117]

Finally got mine working again today.

I had factory reset my Chromecast, this didn't help as I couldn't reconnect..

Changed mobile phone date back to 1st Marchand re-ran setup from Google hone, Chromecazt now connected.

Setup downloaded an update for Chromecast, this appears to have fixed thr bug!

[tnvkenyon]

Thank you so much for keeping us up to date; both with info and for our poor little old devices.

I had factory reset my Chromecast. I set the date on my phone a month back and got the Chromecast back online and the update started immediately. Works great now, thanks again!