Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Giampy51]

Purtroppo ho ripristinato il mio chromecast pensando fosse un mio problema. Ora che succede? 

[gm3con]

niente, l'ho fatto anche io. Dobbiamo solo attendere che Google aggiorni l'app. Poi ripartiremo dalla configurazione. Niente di che.

[Fumi]

I did a factory reset 😡 Why didn't Google announce the issue sooner?

[tbuz]

Look at other posts asking this question.  Directions on how to set up your Chromecast have been posted.  You're Chromecast won't work, but it will not be factory reset anymore.

[Shan24]

Any timeline when can we expect the solution?

[ccouto]

As we can see, after 1750 unanswered posts, Google is not nest but nasty. I have never seen a company treat it's customers like that. Thanks Google to expose your real face. Not need an update anymore

[ReyTarzan]

Agree!

[Pisstake]

Sort it out will you... Piss take billionaires

[Jaybit]

It s outrageous. Without warning or any explanation? First I Scoured the internet,no info there (and yes I do know how to use Google search) I did what any sane person would do and reset the device to factory settings. Since that didn't work I retrieved another Chromecast from my drawer and that was my fix. I am curious how long it will take the brilliant minds at Google to fix this problem that hit millions of users 

[sam8882004]

I have the same problem. Do you know how long it can take to fix the problem? Thank

[Bex11]

Hi, for those who already factory reset, will you publish new instructions here or somewhere else? 

[tbuz]

If you factory reset your Chromecast, you can fix it this way. Manually change the date on the device you use Google Home to March 8 or earlier, and you can set up your Chromecast.  Then change the date on your device back to what it should be. You won't be able to use your Chromecast, but it won't be factory reset anymore.

[Mettester]

I'm looking for other streaming options. It's just not okay for this problem to take so long to fix. This makes me loose confidence in Google solutions.

[WillIV]

The problem itself could take some time. I could see up to a week. However, communication would have been the easy part. I agree that they should have let us know or made some type of announcement and keep us in the loop. It is poor customer service that they've avoided making any kind of public statement.

[gizmogremlin]

My chrome cast not working .  Can I get a refund ?

[Rovert10]

Es raro lo que pasa, ya que si cambio la fecha de mi celular lo puedo configurar aunque luego siga sin poder hacer casting...me parece que saben lo que pasó pero no lo quieren solucionar, una estafa.

[DSosa]

Por favor necesitamos una solución. Gracias!

[Julian77]

Chromecast authentication error; cannot be authenticated or connected to the wifi network
Since yesterday, the Chromecasts have unexpectedly disappeared from my Wi-Fi network. When I try to configure them again, I continually receive an error message that the device cannot authenticate with my mobile device/tablet. Following the instructions on Google Help, the factory settings have been restored. What will I do? It turns out that it is not advisable to do so. When will there be a solution to this problem?

[tbuz]

If you factory reset your Chromecast, you can fix it this way. Manually change the date, on the device you use Google Home on, to March 8 or earlier, and you can setup your Chromecast.  Then change the date on your device back to what it should be. You won't be able to use your Chromecast, but it won't be factory reset anymore.

[Rovert10]

Tengo cuatro Chromecast de 2da generación por confiar en Google, si no lo quieren arreglar por lo menos que me den un reembolso razonable.

[rsmaximiliano]

I have the gen3 that is not working…

[Rovert10]

SILENCIO COMPLICE...!!!

[Jaybit]

We're 64500 views later,did anyone at Google issue a reply yet?

[ccouto]

They silently turned off dozens of millions of users, do you believe they care about 65K?

Good because they show who they are, the most disrespectifull company ever seen

[MarthaCat07]

Hi Google Team:

On March 10th, the day of the outage, I was trying to cast content normally but I couldn't. I was looking for outages and I didn't find any information on the internet.

I hope you can fix the issue, because the hardware (the device) it's still good. I spent the entire day trying to resolve the issue.

Please send a notification or email for people with the Google Home App. Like that we can read and follow your instructions to setup the Chromecast again.

Thank you.

[tbuz]

If you factory reset your Chromecast, you can fix it this way. Manually change the date, on the device you use Google Home on, to March 8 or earlier, and you can setup your Chromecast.  Then change the date on your device back to what it should be. You won't be able to use your Chromecast, but it won't be factory reset anymore.

[CEinCville]

I don't see how to set my phone to an earlier date... I wondered if it had to do with the time change on Sunday in the US. The whole thing's just annoying, Class action suit maybe for pain and suffering? 😂 and access lost on all the streaming platforms we subscribe to? 

[Anonymous]

Dopo tre giorni che non funziona, dici di non ripristinare, io penso sia stata la prima cosa che hanno fatto le persone appena non ha iniziato a funzionare.

[Olby10]

Are you going to force us to buy a newest device? I didn't expect from you---- I guess, you're wrong this time. Thought Google was different

[Ralgo89]

I I have already reset the data...now what do I do? Do I throw everything away?

[tigur11]

I just factory reset it too, now Google told not to do it... now what.... 😆

Regards,

Mushu.

[Max98]

Set your phone to march 8, you can get it back on the wifi but you can’t stream. We all have to wait till google comes with a update.

[CEinCville]

Thanks, haha, googled how to do it and did it. It said it was connected of course it doesn't actually work, but perhaps as you suggest it is no longer "factory reset."  You are so clever! Thank you! 

[ccouto]

no, expose google at all your social media

[pulkittt]

Frustrating. Waste of time. 

[Anonymous]

I have three Chromcast 3rd GENERATION installed in my house and all of them stopped working on March 09, 2025. Is necessary Google to be aware that the Chromecast failure is not only with 2nd Generation devices.   

[Kelly10]

Nossa falta de educação com os clientes de vcs, pagamos caro no aparelho e por conta de ter lançamentos novos bloqueados os antigos,estou no aguardo para resolver porque não consigo usar a TV para nada sem o Chromecast.

[ccouto]

publica o descaso em suas redesnsociais

[Kelly10]

Vou reclamar onde puder eles que resolvam isso 

[Willowisp28]

Whay do you do if you've ALREADY factory reset? 

I literally cannot link my phone to the Chromecast anymore!