Same wifi still won't cast.

[Cabvan94]

Hi, I have a Chromecast 3rd gen. I try to cast from my phone but the home app says that my WiFi has to be on the same WiFi. I look under the device information and it's all correct. It seems like my device can not be found even though it's on the same WiFi. I have factory reset it about 3 times and still will not cast. Can someone please help me. I just want to watch TV again.

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
3. Turn off mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Reboot your phone or tablet.
7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
8. Restart those apps.
• Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the app(s) you want to cast from.

[Kimy]

Hi folks,

Thanks for your help here, @David_K.

@Cabvan94, I hope you've found the answer you're looking for. If you need help, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hi there,

I wanted to follow up and make sure that you saw our responses. Let us know if you have questions or need further assistance.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy