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Sound problem Chromecast

DedeHere
Community Member

‎08-26-2024 12:00 PM

We have recently upgraded our DISH connection.  Now when I try to run a movie using Chromecast the sound is perfect for about five minutes then it is silent but the movie is still running.  Any suggestions?

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tajennifer
Community Specialist
Community Specialist

‎08-29-2024 10:35 AM

Hi DedeHere,

 

Thanks for posting. I'm sorry to hear that you are experiencing this situation with the sound on your Google Chromecast after making some changes in the DISH connection. I understand how frustrating that situation can be. But don't worry, I can help. Here is some steps that you can try to solve the situation:

 

  • Depending on the model of your Chromecast, you can perform a soft reset (reboot) on your device. But if you have the Chromecast with Google TV, you can try clearing the cache through the Chromecast device or even uninstalling the app with the issues.
  • In any case that after doing the previous steps the situation persists, the next step is to do a factory reset on your Chromecast device.

Please let me know If you have more questions. I'll be happy to help.

 

Best regards,
Jenny

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