Stilled picture no movement

[Meleo]

When I got nest cameras they worked fine, but now when I look back at recordings its just still picture, not getting any movement.

[MplsCustomer]

@Meleo 

Has your 30-day free Nest Aware trial subscription (now called Google Home Premium) expired?

[KevinGR]

Hi @Meleo,

Thank you for posting in the community. I’m sorry to hear that your Nest Cameras are only showing still images instead of video history. I understand how important it is for you to have access to those recordings, and I am happy to assist you.

@MplsCustomer, Thanks for jumping in.

To gather the necessary information, please answer the following questions:

• What model of Nest Cameras do you have? The following article might be helpful: Technical specs for Nest cameras and doorbells.
• Do you have an active Google Home Premium subscription?
• Are you using the Nest app or the Google Home app to view your video history?
  

I'll be waiting for your reply.

Best regards,

Kevin.